Customer Service Insurance
Resume:
Collie Gordon
Kissimmee, Florida 34741
Email: ************@*****.*** Cellphone: 772-***-****
SUMMARY
A dependable, highly intelligent, versatile, technical, hard-working team player who aspires to accept all
challenges with varied experiences. Disciplined and punctual; able and willing to take on new responsibilities
and meet new goals as a knowledgeable and professional employee who is dedicated to the business’s long term
success goals.
MILITARY EXPERIENCE
U.S ARMY FLORIDA NATIONAL GUARD, Fort Pierce FL
Military Police &Avenger Mechanic 04/2000 to 04/2006
• Responsible for the physical safety of all personnel on base.
• Generate work logs and shift reports.
• Troubleshoot and repair electrical components (integrated circuitry) of Avenger weapon system
including Fire Control Electronics, SINCGARS radio system and hydraulics.
• Perform preventive maintenance on Avenger system
• Ensure proper function of Avenger weapon system.
EDUCATION
Valencia College: Associate’s in Arts Degree, Orlando, Florida
CURRENT WORK HISTORY
AWAKE IMPULSE INC, Orlando FL
Promotions Team Member 03/2014 to 04/2014
• Marketing telecommunication services to individuals in retail stores utilizing excellent communication
skills.
• Proper coordination of marketing events to ensure a successful event.
• Providing excellent customer service to retail associates and its customers.
ADDITIONAL EXPERIENCE
TOYOTA OF ORLANDO, Orlando FL
Product Sales Specialist 01/2014 to 02/2014
• Customer relation to understand and address customers’ needs and concerns in their next vehicle
purchase.
• Present vehicle features and demonstrate vehicle features during test drives.
Telephone new and existing customers to follow up to ensure all needs are met with vehicle purchase.
UNITED HEALTHCARE, Orlando FL
Licensed Agent 10/2013 to 01/2014
• Telesales agent selling United Healthcare health insurance to Medicare eligible customers.
• Receiving inbound calls and focusing on caller’s customer needs.
• Educating and advising customers to help meet their health care needs.
AMERICAN INCOME LIFE, Orlando FL
Insurance Producer 07/2013 to 09/2013
• Selling of life and health insurance to qualified individuals.
• Planning and scheduling appointments with individuals.
• Providing superior customer service to its members.
SECURAMERICA, Orlando FL
Security Officer 08/2012 to 07/2013
• Conducting vehicle, property, and building checks.
• Access control of a high traffic security gate.
• Recorded daily shift logs and generating incident reports.
• Strict access granted only to authorized residents.
PRICE MANAGEMENT, Orlando FL
Security Officer 12/2009 to 08/2012
• Conducting vehicle, property, and building checks.
• Access control of a high traffic security gate.
• Recorded daily shift logs and generating incident reports.
• Strong emphasis on excellent customer service.
MASTEC, Orlando FL
Satellite Installation Technician 07/2007 to 12/2009
• Responsible for planning, delivery, and installation of DirecTV satellite TV equipment to
individual customer’s residence.
• Troubleshoot and fix existing DirecTV customer’s equipment.
• Customer education of the new products.
HARBOR FEDERAL SAVINGS BANK, Fort Pierce FL
Courier 11/2006 to 07/2007
• Responsible for vehicle transport and delivery of bank documents and office equipment.
• Basic vehicle maintenance and vehicle services plus proper documentation of all work done on vehicle.
Inventory and distribution of office supplies.
Manpower, Ft. Pierce FL
General Worker 02/2002 to 11/2006
• Inventory, stocking and distribution of goods in a warehouse setting plus operation of the forklift.
• Outdoor landscaping and cleanup for city department.
• Deliver of supplies to clients in a timely manner.
CERTIFICATIONS
• Florida Department Financial Services (Life, Health and Variable Annuities) 2-15 Insurance License to
sell insurance.
Contact this candidate