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Customer Service Manager

Location:
United States
Posted:
April 30, 2014

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Resume:

Jassmine P. Wilborn

**** ***** ****** ****

Memphis, TN 38141

901-***-****

acdxna@r.postjobfree.com

Career Summary:

Enterprising, enthusiastic Office Management Graduate with extensive multi-

unit residential property management experience. A proven track record in

improving community relations, vacancies and working as an effective team

member to contribute to the overall efficiency of operations. A true

relationship builder at heart with strong customer service, organizational

skills and work ethics.

Education:

Remington College

A.A. of Business Office Management

April, 2012

Remington College

Medical Assistant Diploma May, 2005

Skills and Qualifications

> Over six years' experience in the property management industry

> Excellent written and verbal communication skills

> Ability to work in a team oriented environment

> Microsoft Office 2007/Excel/Access/Power Point

> Data Entry/Filing/10 Key by touch/Scheduling

Experience

Rivergrove Townhomes amd Apartments 08/2013-2/2014

Property Manager (176 units)

. Monitor compliance with all regulatory agreements, commitment letters

and etc.

. Ensure that all new residents are eligible by reviewing and approving

new move-in files. Assist in the development and implementation of

resident activities and property management programs that will create

housing and community environments of high quality while maintaining

affordability.

. Develop and maintain relations with community services agencies and

other affordable housing groups in an effort to supplement property

management service and future resident base. Review and approve of

accounts payable and payroll to ensure that expenditures are within

specified budgetary guidelines

. Cooperate with and develop positive working relationships with

syndicators, investors and agencies

. Worked with company website AMSI.

. Review maintenance log for timeliness of repairs; review resident

follow-up binder to see that repairs were done satisfactorily

. Created an Excel Spreadsheets that documented traffic as well as turn

over costs and replacements logs.

Meridian Property Management 07/2013-Persent

Showing Agent (single family homes)

. Taking applications and showing homes

. Posting on Craigslist and greeting prospects

. Setting up and hosting open house events

Deerfield Apartments 08/2012-8/2013

Property Manager (136 units)

. Attracts tenants by advertising vacancies; obtaining referrals from

current tenants; explaining advantages of location and services;

showing units.

. Contracts with tenants by negotiating leases; collecting security

deposit.

. Accomplishes financial objectives by collecting rents; paying bills;

forecasting requirements; preparing an annual budget; scheduling

expenditures; analyzing variances; initiating corrective action.

. Maintains property by investigating and resolving tenant complaints;

enforcing rules of occupancy; inspecting vacant units and completing

repairs; planning renovations; contracting with landscaping and snow

removal service

. Maintains building systems by contracting for maintenance services;

supervising repairs. Secures property by contracting with security

patrol service; installing and maintaining security devices;

establishing and enforcing precautionary policies and procedures;

responding to emergencies.

. Enforces occupancy policies and procedures by confronting violators.

. Prepared reports by collecting, analyzing, and summarizing data and

trends.

. Updates job knowledge by participating in educational opportunities;

reading professional publications; maintaining personal networks;

participating in professional organizations. Accomplishes organization

goals by accepting ownership for accomplishing new and different

requests; exploring opportunities to add value to job accomplishments.

Waterford Place Apartments 06/2011-08/2012

Assistant Property Manager (320 Units)

. Entering purchase order thru Nexus system, working with digital check

scan, MRI web, Safe Rent and Resident Check, Yardi, Onesite Filing

Fed, Writs.

. Accomplishes financial objectives by collecting rents; paying bills;

forecasting requirements; preparing an annual budget; scheduling

expenditures; analyzing variances; initiating corrective action.

. Maintains property by investigating and resolving tenant complaints;

enforcing rules of occupancy; inspecting vacant units and completing

repairs; planning renovations; contracting with landscaping

. Coordinating maintenance request processing, work order submittals,

sub-contractor screening, and vendor/tenant scheduling

. Security deposit settlement process, generating itemized security

deposit withholding statements .Enforces occupancy policies and

procedures by confronting violators. Prepares reports by collecting,

analyzing, and summarizing data and trends. Assisting in eviction

proceedings, including filing dispossessory motions, attending court

dates, and arranging eviction crews

Canterra Park Apartments 06/2010-07/2011

Assistant Property Manager/Rehab Manager (846 Units)

. Knowledgeable of Stargate Web systems

. Completed End of Day Report/Oversaw all rehabs including inventory and

vendor management to verify proper equipment and appliance purchases

per project.

. Assisted in eviction proceedings, including filing dispossessory

motions, attending court dates, and arranging eviction crews.

. Communicated with vendors and subcontractors about bids and payments.

. Managed all remodeling on all unit including gutted units.

. Assisted in preparation of monthly management reports, budgets, and

forecasts

. Inspected work performed by service partners and vendors.

. Excel Spreadsheet documentation to record work completion by vendors

and subcontractors.

. Proficient in Bluemoon and Resident Check.

. Reporting to the firm's partners, providing them with the necessary

information needed to make informed decisions regarding the direction

of the company

Hickory Farm Apartments 12/2008-06/2010

Leasing Consultant (200 Units)

. Answering the telephone and selling the community to prospective

residents

. Providing exceptional customer service by responding quickly and

courteously to resident inquiries and service requests, taking prompt

action to resolve problems, and documenting situations as they occur

. Showing prospective residents the community and apartment homes

. Performing administrative tasks and those assigned by community

management

. Knowledgeable about Profit Stars and MRI web and Resident Check

. 80% closing ratio/ Pulling Unit Status Report and Property Activity

Reports daily

SITEL Corp. 01/06-11/08

WellCare-Medcaide/Georiga/Flordia

Customer Service Manager (Over a staff of 14 agents)

. Trained new members and managed Wellcare approval department

. Provided knowledgeable information such as phone numbers and general

answers to members and providers to verify eligibility history and PCP

information.

. Resubmitted Claims and Appeals for providers.

. Placed over the counter orders for members

. Documented each phone call by date and reason for call

. Navigated throughout internet and Wellcare Link and programs such as

Peradigm Sidewinder /Soften /Mevsnet /Georgia Portal

Organization: President of Future Business Leaders of America (Phi Beta

Lambda)



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