Customer Service Project Manager

ERIC VITUG

*** ****** ****** ******, *** Vegas, NV 89144

415-***-**** *********@***.***

PROJECT MANAGER

Risk Identification Project Timelines Interdepartmental Communication

Budget Cost Analysis Quality Assurance

Procedure Creation Schedule Monitor Research & Development

Data Collection Report Generation Problem Resolution

Share Point Product Improvement Microsoft Project

CAREER HIGHLIGHTS

Designed Logistics Cost Tracker as a reporting tool for the executive committee in efforts to reduce logistics cost

Developed linear equation for management and scheduling labor resources of distribution center

Developed customer service email formatting and template making response times more efficient and streamlined,

increasing throughput by 20%

Developed database management files for management of supplies of distribution center increasing turnover ratio

direct materials by 35%

EDUCATION

Keller Graduate School of Management, Las Vegas, NV

MBA in Project Management

DeVry University, Las Vegas, NV,

Bachelor of Science in Technical Management

College of Southern Nevada, Las Vegas, NV

Associate of Science in Electronic Engineering

CERTIFICATION

Villanova University

Lean Six Sigma – Black Belt Certified

EXPERIENCE

Monster Products Inc., Las Vegas, NV May 2011– Present

Logistics Analyst

Responsible for creating global logistics budget, forecasting global transportation cost

Analyzing freight transportation, reporting variances against planned budget versus flex

budget, and suggesting corrective actions to executive comity

Resolved scheduling conflicts and communicates decisions and or changes or issues to other

managers and departments

Managed open order files, determined and communicated operating schedules to account

management department and distribution operating personnel to improve shipment timeliness

Managed expectations and communicated to account management department on scheduling,

timeliness and open issues with customer orders

Utilized workload and labor optimization tools to load level operations consistent with

customer expectations

Implemented lean principles in the distribution center, working with other supervisors and

ERIC VITUG

305 Sonoma Valley Street, Las Vegas, NV 89144

415-***-**** *********@***.***

team leaders directly

Created and maintained project schedules and work with supervisors and QA leaders to

insure that the projects stay on time

Monster Products Inc., Brisbane, CA March 2005 – May

Technical Support Specialist, Tier II 2011

Diagnosed causes of electrical problems for the purpose of identifying equipment and/or

systems repair and replacement needs

Communicated with end users for the purpose of receiving and conveying information to

resolve issues and/or concerns

Working knowledge of troubleshooting computers, mobile electronics, residential and

commercial systems, electrical, and home integrated automation

Implemented and developed original technical support department

Acted as direct contact for large retailers, such as, Good Guys and Circuit City

Provided customer service to retailers and end users to retain customer relationships

Collaborated with end users via phone to diagnose and propose solutions to their hardware

error

Developed procedure for communicating with end users through email support to increase

productivity

Trained new hires on procedures and policies within the department

Tested equipment sent from retailer to diagnose errors in equipment

Documented errors and recommendations to end users to provide solutions

Monster Products Inc., Brisbane, CA December 2003 – March 2005

Account Manager

Manage relations with retailers including Best Buy, The Good Guys, Circuit City

Account Receivable management for domestic dealers and distributors, including data entry,

collections, credit adjustments, short pays and pricing analysis

Projection Systems Inc., Foster City, CA February 2000 – November 2003

Audio/Visual Installation Specialist

Installed various audio visual equipments such as telephone systems, projectors and the

various LCD and plasma TV’s at the site

Maintained and installed the hardware and speakers for the media room

Designed the interiors of the room to provide optimum level of audio and video quality,

installed full cable paths

Assisted the managers in the installation of the projectors and screens

Maintained a record of the projects and the tasks lists for everyday

Participated in the various seminars and conventions to learn about the new technologies and

apply it accordingly

ERIC VITUG

305 Sonoma Valley Street, Las Vegas, NV 89144

415-***-**** *********@***.***

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