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Medical Assistant Customer Service

Santa Clara, CA
April 30, 2014

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Research Assistant

Focused, dynamic, and seasoned professional with extensive experience in

medical administration under diverse customer-centric, patient-focused

settings. Recognized for integrity, compassion, and exemplary commitment to

perform beyond established goals and expectations. Empowered with

unparalleled work ethic and remarkable leadership talents to build and

motivate high-caliber teams of professionals. Equipped with articulate

communication and interpersonal skills to establish positive work relations

with diverse individuals. Technically proficient with Microsoft Office

Suite, Oracle, ADP Payroll, Medisoft, Epic, and IDX.

Professional Experience

Center for Employment Training ( San Jose, CA

Medical Department Training Manager Instructor - Medical Programs 2006-


Exhibit superior talents in the development and implementation of

innovative medical training programs, procedures, and policies. Develop and

facilitate comprehensive exams to assess student's academic progress.

Provide guidance and direction to students in various subject matters

through various approaches, including lectures and demonstrations. Render

expert oversight to medical instructors and more than 300 enrolled medical


Key Highlights:

< Played a lead role in the facilitation and implementation of job and

employee/student health fairs with approximately 2,000 attendees

< Directed the Center for Employment Training's self-study project,

including oversight of 144 instructors to manage more than 22 courses;

consequently earning approval for accreditation at the highest level

Stanford Hospital and Clinics ( Palo Alto, CA

Hospital Technician 2005-2006

Demonstrated expertise in conducting electrocardiograms and requested

laboratory works. Delivered assistance to the medical doctor during patient

pre-surgery screening, as well as to the nursing staff in receiving,

transporting, and discharging patients to and from the Operating Room.

Efficiently managed and provided holistic care to patients in the

Ambulatory Surgery Center, Surgery Admission Unit, and Pre-op Department.

Key Highlight:

< Facilitated cross-trainings across various departments to strengthen

the skills and expertise of all personnel

Camino Medical Group ( Sunnyvale, CA

Lasik Program Coordinator 2004-2005

Coordinated program activities for both internal patient and external

community. Maintained refractive services and procedure information

availability for prospective candidates. Presided over various educational

seminars and patient surgeries.

Key Highlight:

< Performed diverse responsibilities including health fairs

coordination, correspondences management, and market research

Earlier Career

Dr. Terry C. Lin ( San Jose, CA

Medical Assistant 2003-2004

San Jose Medical Group ( San Jose, CA

Utilization Administrative Assistant 2004

Medical Assistant 2002-2003

University of Nevada Family Medicine Center ( Reno, NV

Medical Assistant 2000-2002

Professional Development

Medical Assistant Certificate Institute for Business and Technology (

Santa Clara, CA

First Aid/Cardiopulmonary Resuscitation Certification American Heart

Association ( San Jose, CA

Basic Addiction Certificate - Resource on Substance Use and Addiction

Voices United ( San Jose, CA

Mental Health First Aid National Council for Community Behavioral

Health ( Santa Clara, CA

Practice Management for Computers in the Medical Office Center for

Employment Training ( San Jose, CA

Community Involvement

Volunteer Front and Back Office Assistant, New Skin Tattoo Removal

Event Volunteer, American Heart Association

Blue Ribbon Team Leader for Making Strides, American Cancer Society

Site Coordinator for Bi-Annual Blood Drives, Stanford School of Medicine

Blood Center

Event coordinator for Annual Health Fair, Santa Clara County Bi-national

Health Week

Security Exercise Volunteer, Santa Clara County Golden Guardian Homeland


Volunteer Coordinator and Events Volunteer, United Way Silicon Valley

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