Medical Assistant Customer Service
Resume:
Research Assistant
Focused, dynamic, and seasoned professional with extensive experience in
medical administration under diverse customer-centric, patient-focused
settings. Recognized for integrity, compassion, and exemplary commitment to
perform beyond established goals and expectations. Empowered with
unparalleled work ethic and remarkable leadership talents to build and
motivate high-caliber teams of professionals. Equipped with articulate
communication and interpersonal skills to establish positive work relations
with diverse individuals. Technically proficient with Microsoft Office
Suite, Oracle, ADP Payroll, Medisoft, Epic, and IDX.
Professional Experience
Center for Employment Training ( San Jose, CA
Medical Department Training Manager Instructor - Medical Programs 2006-
Present
Exhibit superior talents in the development and implementation of
innovative medical training programs, procedures, and policies. Develop and
facilitate comprehensive exams to assess student's academic progress.
Provide guidance and direction to students in various subject matters
through various approaches, including lectures and demonstrations. Render
expert oversight to medical instructors and more than 300 enrolled medical
students.
Key Highlights:
< Played a lead role in the facilitation and implementation of job and
employee/student health fairs with approximately 2,000 attendees
< Directed the Center for Employment Training's self-study project,
including oversight of 144 instructors to manage more than 22 courses;
consequently earning approval for accreditation at the highest level
Stanford Hospital and Clinics ( Palo Alto, CA
Hospital Technician 2005-2006
Demonstrated expertise in conducting electrocardiograms and requested
laboratory works. Delivered assistance to the medical doctor during patient
pre-surgery screening, as well as to the nursing staff in receiving,
transporting, and discharging patients to and from the Operating Room.
Efficiently managed and provided holistic care to patients in the
Ambulatory Surgery Center, Surgery Admission Unit, and Pre-op Department.
Key Highlight:
< Facilitated cross-trainings across various departments to strengthen
the skills and expertise of all personnel
Camino Medical Group ( Sunnyvale, CA
Lasik Program Coordinator 2004-2005
Coordinated program activities for both internal patient and external
community. Maintained refractive services and procedure information
availability for prospective candidates. Presided over various educational
seminars and patient surgeries.
Key Highlight:
< Performed diverse responsibilities including health fairs
coordination, correspondences management, and market research
Earlier Career
Dr. Terry C. Lin ( San Jose, CA
Medical Assistant 2003-2004
San Jose Medical Group ( San Jose, CA
Utilization Administrative Assistant 2004
Medical Assistant 2002-2003
University of Nevada Family Medicine Center ( Reno, NV
Medical Assistant 2000-2002
Professional Development
Medical Assistant Certificate Institute for Business and Technology (
Santa Clara, CA
First Aid/Cardiopulmonary Resuscitation Certification American Heart
Association ( San Jose, CA
Basic Addiction Certificate - Resource on Substance Use and Addiction
Voices United ( San Jose, CA
Mental Health First Aid National Council for Community Behavioral
Health ( Santa Clara, CA
Practice Management for Computers in the Medical Office Center for
Employment Training ( San Jose, CA
Community Involvement
Volunteer Front and Back Office Assistant, New Skin Tattoo Removal
Event Volunteer, American Heart Association
Blue Ribbon Team Leader for Making Strides, American Cancer Society
Site Coordinator for Bi-Annual Blood Drives, Stanford School of Medicine
Blood Center
Event coordinator for Annual Health Fair, Santa Clara County Bi-national
Health Week
Security Exercise Volunteer, Santa Clara County Golden Guardian Homeland
Security
Volunteer Coordinator and Events Volunteer, United Way Silicon Valley
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