Customer Service Sales
Resume:
JACKSONVILLE, FL *****
***********@*****.***
Objective
I am seeking an entry level Customer Services position with an organization that will allow me to utilize my skills, develop additional skills, and allow me to grow within the organization.
Summary of Skills
* Computer skills (Excel, Microsoft Word, PowerPoint, Internet, etc.)
* Type 50 WPM
* President of Business Professionals of America
* Well developed interpersonal, communication, and analytical skills
Professional Experience
Incomm; Jacksonville, Florida October. 2013- March 2014
Customer Service Rep
*Verified customers identity as Part of The Patriot act to provide eligibility for a prepaid visa account
*Created claims for cardholders disputes with merchants
*Created Fraud reports for financial claims for fraudulent activities
Pams Homelike Childcare; Jacksonville, Florida Sept.2009-current
pre-vpk instructor
Responsibilities:
*Advise students of necessary needs for kindergarten education
*Provide physical education for children
*Provide nutritional meals for children/ create menu according to USDA guidelines
Comcast; Jacksonville, Florida Oct. 2007-Jun. 2009
Customer service rep/ Collections
Responsibilities:
*Advise customers of products and services
*Provided technical support
*Processed billing disputes, payments, payment refunds
*Collected past due payments on current and charged off accounts
*Team lead of four individuals
Evergreen Sales & Marketing; Jacksonville, Florida April 2005-May 2007
Sales
Responsibilities:
* Provided customers with upgrade information
* Sold customer additional services
* Provided surveys for customer rating
Education
Pursing a Bachelor of Science, Paralegal Studies
Jones College ; Jacksonville, Florida : Anticipated graduation date: 2011
Diploma, General Education
Williams M. Raines Senior High School; Jacksonville FL:2007
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