Programmer Analyst, Business Analyst, Team Lead, Product Manager
Resume:
James M. Clendenin ************@*****.***
**** ********* ***** *.*. ~ Atlanta, Georgia 30319
Qualifications
Senior engineer with extensive experience in large scale system design and implementation,
especially the Vi r tual Machine and Multiple Vir tual System (VM and MVS) environments
using COBOL I I, CICS, and VSAM.
Versatile and f lexible team player, adaptable to new situations, technologies and
opportunities with a background in coding and testing, teaching technical classes,
p resenting to large groups, and mentoring junior staff.
Team lead, with expertise in effectively building consensus, managing resources, and
participating in the entire Software Development Life Cycle (SDLC), including
requirements analysis, technical design, coding, implementation, and support of production
applications.
H ighly-motivated and focused learner, able to quickly gain any concepts and skills
necessary to perform effectively..
M asters Degree in Software Engineering with an emphasis in relational database design
and object oriented analysis and design. Final Capstone Project featured an object-oriented
design in C++ with a SQL back end.
Strong capabilities in:
Client Relations Technical Support Data Analysis and Management
Conversion and Retrofit ting Team Leadership Training and Mentoring
P rofessional Experience
S2Tech, Atlanta Georgia May 2012 – Present
L ead Test Analyst
Primary Accomplishments:
ACS for the State of North Dakota:
Led a team of business analysts in the testing of interfaces, electronic document
management(EDMS), automated voiced response(AVR), and electronic data
i nterchange(EDI).
D uties include:
Team leadership, system analysis, test case design. (Rational Requisite Pro, Rational Clear
Quest, Microsoft Office.)
M at r ix, Atlanta Georga November 2010 – May 2012
Consultant
P rimary Accomplishments:
Emory University Healthcare: Assisted in implementation of back releases of McKesson's
HealthQuest product. Designed and implemented online solutions to identify and process
clinical t r ials charges., post results from SearchAmerica demographics check..Provided
p roblem analysis and solution designs for claims generation, archive reactivation.
Duties include:
System analysis, solution design, coding, and implementation. ( MVS JCL, COBOL, CICS,
TSO, Microsoft Office.)
Genesis10, Atlanta Georgia April 2010 – November 2010
Consultant
P rimary Accomplishments:
Bank of America: Converted software requirements from MS Office documents to IBM
Rational Requisite Pro and completed t racing of requirements to design elements.
Duties include:
requirements analysis and design documentation. (Rational Requisite Pro, Microsoft Office)
ACS, Atlanta, Georgia J uly 2004 – April 2010
M edicaid Management I nformation Systems.
Business Analyst
P rimary Accomplishments:
Successful creation of Claims Disposition use case deliverables for the New Hampshire
M M IS implementation.
Completed testing of web based claims entry for the Washington/Wyoming project.
Completed data mapping for the M ississippi fraud and abuse extract and conversion
Completed data validation testing for Florida reporting repository project. (TOAD, SQL
queries)
Duties include:
Requirements analysis and design documentation during the M M IS development process.
(Rational Requisite Pro)
Data mapping for browser pages and conversions.
Tracing requirements to design to insure completeness of the application.(Rational
Requisite Pro)
Meeting facilitation and coordination.
SCI Healthcare Group, Toledo, Ohio April 2003 – July 2004
Software Products and Consulting Services.
Marketing Di rector
P rimary Accomplishments:
Brought in two new key clients, as well as two new product offerings in one year.
Expanded the range of consulting services into more products and platforms.
Duties include:
Developing marketing strategies and identifying opportunities for new products and
services such as H IPAA compliance assessments and web portal applications.
I ndependent contractor, Atlanta Georgia 2002- 2003
Consultant
P rimary Accomplishments:
McKesson: Reduced reported problem backlog for HealthQuest Patient Accounting.
Spectrum Health: Performed multiple version upgrade of HealthQuest products, including
analysis of client modifications and user requirements, retrofitt ing, and testing.(MVS JCL,
COBOL, CICS)
The MediBase Group, Atlanta Georgia 1996- 2002
Consultant
P rimary Accomplishments:
Designed, coded, and implemented a bidirectional interface for an NCO receivables
collection service using COBOL, CICS, VSAM, f lat files, and FTP file t ransfers in an
M VS/UN IX environment. Performed all phases of the SDLC. Client: University of Arkansas
Converted the Medicare and other claims submission process from tape/paper to electronic
eliminating confusing debit and credit postings associated with typical pharmacy charging
mechanisms. I was responsible for all phases of the SDLC using COBOL, CICS, VSAM.
C lient: Presbyterian Health Systems of Albuquerque
Duties included:
Designing and implementing various applications, including an electronic claims
submission process and a pre-bill edits process encompassing pharmacy credit processing.
A nalyzing requirements and performance, and designing and implementing effective
solutions to retrofit and adapt various products according to customer requirements.
Managing and monitoring client issues and keeping clients informed of progress.
P roviding technical support and assistance for ongoing system upgrades and enhancements
and 24/7 support for core business systems.
Acting as a mentor to junior consultants.
HBO and Co, Atlanta, Georgia 1985- 1996
P roduct Manager
P rimary Accomplishments:
Redesigned the HealthQuest patient accounting product for Medicare and other
payers(MediPac), consisting of 50-60 screens, over 100 programs, and 20 VSAM files, over
100 f lat files. Included converting MACRO level CICS to COMMAND level, creating
documentation, and presenting to the user community on the upgrade.
Duties included:
Led team meetings, participated in, and facili tated code reviews and walkthroughs.
M anaged team resources and evaluated team members for multiple projects.
Presented at HBOC user group meetings and took part in client round table discussions.
Developed and delivered t raining materials for employees and clients.
Held full responsibility for the HealthQuest Medical Records release 2.0 product line
i ncluding working with product advisory groups (clients) and presenting product updates to
t he HBOC User Group meetings.
Mediflex Systems/HBO and Co., Houston, Texas and Atlanta, Georgia 1983-
1985
Programmer Analyst – Team Lead
P rimary Accomplishments:
Developed the HealthQuest medical record product to support Medicare prospective
payment. This included 15-20 online screens and 5 VSAM files. The technology was
COBOL, CICS, and VSAM.
Duties included:
Coding and testing online and batch processes.
Creating technical documentation according to product standards.
Supporting early adopter client installations.
Education
Masters in Software Engineering, Southern Polytechnic State University,
M arietta Georgia. 2004.
Bachelor of Science, Business Administration, I l linois State University,
Normal, I l linois. 1978.
Continuing Education
Corporate t raining in presentation skills, interviewing techniques, and the Demming
approach.
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