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Software Engineer Customer Service

Location:
East Rochester, NY
Posted:
April 30, 2014

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Resume:

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Ed Jakubowski

** ***** **** ******, ***********,New york 14428 585-***-****, *************@*****.***

OBJECTIVE

Position as a software engineer that could include developing, designing, testing, or instructing

Software skills include: Oracle PL/SQL, C, C++, Java, Oracle, UNIX, Perl, SQL Server, Visual C++, MS Access,

AccessBasic, Visual Basic 6.0, Assembler, Fortran, VAX/VMS, Linux, Windows, Windows NT, VRTX, Awk, OO

Analysis/Design, Visio, Rational Rose, Rogue Wave Tools, DB Tools, Crystal Reports, ClearCase, BXLoox, CMM,

UML, SQA, HTML, MS Word, Image Processing, Compression, Analysis, and Manipulation

PROJECT HIGHLIGHTS

• AUTHORED USER MANUAL FOR C++ API CLASSES WHILE SERVING ON SERVICE CHOICE

PROJECT AT XEROX CORPORATION. THIS ACHIEVEMENT HELPED THE PROJECT AND THE

XEROX IM DEPARTMENT TO ACHIEVE CAPABILITY MATURITY MODEL (CMM) LEVEL II

CERTIFICATION.

• COORDINATED THE DEVELOPMENT OF AN APPLICATION USING MICROSOFT SQL SERVER

TO SUPPORT FILM DISTRIBUTION AND PROCESSING FOR PROFESSIONAL

PHOTOGRAPHERS AT THE 1996 OLYMPICS IN ATLANTA.

E XPERIENCE

Paetec Communications/Windstream

2008 to 2013 Rochester, NY

Communications, Inc.

Software Engineer

• Developed and maintained PL/SQL procedures to enhance an Oracle-based RevChain billing system that

organized call data for businesses that purchased telecommunications service.

• Frequently used my UNIX experience to work with the extensive file archives of customer call data that the

company maintained for historical billing records.

• Often called upon to lead department efforts to document new procedures and incidents, such as system

outages in appropriate places on the Paetec Wiki.

• Created reports that the department could use to manage the status of trouble tickets reported by personnel

throughout Paetec/Windstream who used Billing services.

University of Rochester, Primary Care

2007 to 2008 Rochester, NY

Center

systems Analyst/Programmer

• Executed and developed reports on the payments received by Primary Care physicians to determine the

compensation and bonuses due them from the University.

• Produced monthly Excel files using Impromptu which held all the billing information for the physicians,

nurses, and residents.

• Ran and debugged stored procedures that organized physician billing information and stored it in an SQL

server database.

• Produced detailed monthly Finance Reports for both the University of Rochester Medical Group and

Highland Hospital using information contained in Crystal Reports.

• Developed auxiliary reports using Crystal Reports to facilitate organization of information for the

University’s numerous Primary Care Centers.

New York, NY

2007 to 2007 Citicorp

software engineer (contract position)

• Developed and maintained C modules for X-Windows applications running on UNIX systems which monitor

bank accounts. Used bx50 to produce the C code for the motif windowing application.

• Worked on messaging systems using IBM MQ series technology.

• Designed and wrote applications programs in C/C++ to interface with Oracle database holding information

about bank customer’s accounts.

• Wrote test harnesses for new code changes; scheduled and conducted code reviews for new code

Ed Jakubowski

2006 to 2007 Electronic Data Systems ( EDS) Lansing, MI

Software Engineer (contract position)

• Developed and maintained UNIX C modules and accompanying SQL code for the Oracle database supporting

the Medicare/Medicaid System for the state of Oregon.

• Received assignments via Change Orders defined for the system. Responded to the requirements as detailed

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in the Change Order.

• Developed the SQL and accompanying UNIX C module code changes in accordance with the formal EDS

review and maintenance process.

• Developed test harnesses to verify system functionality following changes made to the SQL as well as UNIX

C modules as a result of the Change Orders.

• Scheduled and conducted code reviews coordinating with engineers in Texas and Michigan who served to

review and verify code updates.

2006 Frontier Communications Rochester, NY

Software Engineer (3-month contract position)

• Converted stored SQL procedures from Sybase to Oracle 8 for Frontier’s migration of their billing systems to a

UNIX Oracle-based platform.

• Developed algorithms to produce accurate billing for customers.

• Tested and verified functionality of new procedures.

2006 ATS Reliance Rochester, NY

Software Engineer ( contract position)

• Verified requirements for UNIX C Language code written for major defense contractor.

• Used Vector Cast to build test scripts to verify UNIX C code modules.

2003-2005 Bayonne High School Bayonne, NJ

Mathematics Teacher

• Earned certification as teacher of mathematics from the states of New Jersey and New York.

• Taught Calculus, Precalculus, Algebra2, Math III Accelerated, and Statistics to high school students.

• Strengthened my skill at producing problem-solving algorithms.

• Made several inroads by holding after-school tutorial hours for willing students.

2002-2003 City of Bayonne Bayonne, NJ

SYSTEMS ANALYST

• Spent seven months performing contract work for the Mayor of Bayonne who was also the Minority Leader in

the New Jersey State Assembly.

• Designed database reports to study voter registration and voting trends in the state of New Jersey.

1999-2001 Alstom Signaling, Inc. Rochester, NY

SENIOR APPLICATION Software Engineer

• Technical Lead for development of application to manage Oracle database reporting system.

• Designed and implemented application and database SQL programs for Supervisory Systems, i.e., the control

systems used by railroad dispatchers to control traffic across railroad districts.

• Wrote applications in UNIX-based C++ using RogueWave DBTools to create the SQL necessary to access

Oracle databases.

• Developed protection algorithms to detect and avoid possible collision.

• Wrote Test Plans for new applications as they were being developed. SQA personnel used them to perform

acceptance testing. Helped department achieve CMM Level II certification.

1998-1999 Computer Aid Incorporated Rochester, NY

Contractor for Xerox, Inc.

Software engineer

• Designed and wrote C++ API programs to run on Sun UNIX systems for project to unify the customer service

and support of all Xerox equipment worldwide under a single industry standard support database (Clarify). Used

RogueWave Tools to build API to interface with underlying Oracle database and create the necessary SQL to

make database changes.

• Wrote test harnesses to accompany each API class to serve for unit testing as well as SQAS testing. SQA

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personnel used test harnesses for acceptance testing. Used ClearCase for version control.

• Devised the algorithms to determine how to get fastest response to a customer service site by finding the nearest

available Customer Equipment Representative who could service the equipment.

1984-1998 Eastman Kodak Company Rochester, NY

Software engineer

• Wrote software to assist Kodak Research efforts to improve film development process.

• Devised algorithms to selectively control exposure of a photographic image during its processing.

• Developed numerous database applications using Microsoft Access and Visual Basic 6.0 to help organize

personnel within department of software and hardware engineers.

• Wrote utilities using awk and perl to organize department resources.

• Coordinated the development of an application using Microsoft Access to support film distribution and

processing for professional photographers at the 1996 Olympics in Atlanta. Personally performed SQA testing of

system functionality prior to its delivery.

• Worked on a team of three to develop a PostScript interpreter to include in new Kodak printers.

• Supported and maintained software (C, C++, assembly code) in various Kodak products.

• Helped design, develop, and teach the C Programming, and C++ for C Programmers technical courses which

were delivered to members of our department to enhance their skills.

1983-1984 INTeL Corporation Santa Clara, CA

• Supported network of VAX machines that were used by hardware designers to develop new microprocessor

chips for INTeL.

• Learned MAINSAIL application language and helped teach hardware engineers to write efficient applications in

MAINSAIL.

• Learned to tune VAX system parameters to assist engineers in testing large applications.

• PREVIOUS EMPOYMENT

• Systems Programmer – Supported hierarchical database system and became resident expert on the locking

schemes for A.T. &T. database system. Wrote test tool used by Help Desk personnel to test functionality of

system at the FORTRAN function call level. Helped design and develop Technical courses to teach other

A.T. & T programmers the details of programming the in-house hierarchical database known as OTSS (Off-

The-Shelf System).

EDUCATION

M.S. COMPUTER SCIENCES

University of Wisconsin

Madison, WI

B.S. Mathematics

Saint Peter’s College

Jersey City, NJ

REFERENCES

References are available on request.

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