Sales Customer Service

ZAKI C. O’NAPS

Cell: 416-***-****

*****.****@*****.***

*****.****@*****.***

CAREER OBJECTIVES

Embrace collaboration, corporation, mutual respect and communication to achieve

managerial and organisational missions and goals. My Managerial Knowledge, experience

and good people skills will contribute to your company’s growth.

HIGHLIGHTS OF QUALIFICATION

• Experience in public administration, business analysis and development, trading,

negotiations

• Good business knowledge

• Good research and analytic skills.

• Strong team player that works with little or no supervisions and can function well

individually or with different cultural and multi-ethnic teams.

• Posses’ strong Verbal presentation and written communication skills.

• Strong organizational, technical and administrative skills.

• Knowledgeable in SWOT & Five Forces Analysis, BCG & business plan

Development, Business & Operations Processes Analysis.

• Skilled at developing corporates' strategies, identifying business needs, performing

requirements analysis, and formulating customized solutions and processes that

consistently achieve revenue and profit enhancements.

• Open minded

EDUCATION

International Business Management Post Grad Diploma On-going

Centennial College, Toronto, ON

Relevant Courses

Global Business Research and analysis International Business Law

International Entrepreneurship Global Logistics

Bachelor’s Degree in International Studies and Diplomacy 2008

Benson Idahosa University, Benin City, Edo State, Nigeria

RELATED WORK EXPERIENCE

Business Development Manager 2013-

Present

Boyem Cargo. Toronto

• Giving continuous accurate and relevant feedback to company Directors and Senior

Manager.

• Reviewing existing contracts and looking for growth opportunities.

• Bringing together necessary resources to deliver on client objectives.

• Ensuring that the sales database is always up to date and accurate.

ZAKI C. O’NAPS 2/4

Cell: 416-***-****

• Implementing sales and marketing strategies and plans.

• Ensuring that proper procedures and practices are in place so that maximum efficiency

is achieved.

• Acting as an ambassador of the business at all times.

• Identifying prospective clients and then contacting them.

• Participating in product or service development and design.

• Assisting in the recruitment, training and development of staff.

• Developing new and old clients to grow them into a diversified customer base in a

specialist niche market.

Business development and protocol officer 2011–2012

ZEERA. LTD., (oil and gas)

• Was actively involved in decision-making process together with technical staff and

management decision makers, facilitating execution of the sales process.

• Built sound, lasting, working relationships with key partners and clientele.

• Analyzed important industry market intelligence in relation to market trends and

future product development

• Worked in business-development teams on business-planning strategies.

• Gathered competitive information.

• Identify means to improve customer experience.

• Develop new sales strategies and ways to improve sales.

• Assisted with proposal research on counsellor coverage for RFP’s

Internship – Oil and Gas JUL 2010 – DEC 2010

Sahara Group Limited

• Learning the about the various companies under Sahara Group.

• Constantly studied and developed in-depth knowledge of industry trends, product line,

competition, tech support and services.

• Analysing potential business plans.

• Risk management.

• Helping each Group Achieve their Day-to-Day Activities by Participating in Real

Time Job Experiences.

• Expert at managing and optimizing business operations, plus doing enterprise

analysis, complemented with aptitude in providing seamless and productive

• Providing Technical support.

• Doing Researches.

• Administrational Activities.

ZAKI C. O’NAPS 3/4

Cell: 416-***-****

Public Affairs Officer - Public Affairs Department 2008-2009

National Petroleum Investment Management Services

• National Youth Service Corp (NYSC)

• Met department KPI’s for securing new business opportunities during tenure.

Established and grew healthy relationships with existing customers/distributors.

• Provided sales and administrative support involving efficient handling of

customers inquires (Customer Service).

• Improved sales per account by promotion of the products & services of the

organization to fresh and existing

• Carry out relevant research as required and requested by the Manager.

• Coordinated and responded to all requests of internal meetings.

EXTRACURRICULAR ACTIVITIES

Public Relations Officer – International Studies and Diplomacy Students Association 2006-2008

Benson Idahosa University, Edo State, Nigeria

• Organise excursion for students

• Help the association get its first international trip to Ghana

• Presented an award for an outstanding performance

• Bridge the gap between students and the international community

Sales Officer– Kuro Motors 2009-

2010

• Ensure steady growth in car sales

• Managed dealer relationship

• Identify means to improve customer experience

• Gathered competitive information.

• Assist manger with preparation of presentation to potential dealers and client.

• Attend prospective sales events.

Business Skills

Data Collection Skills: Interview, Focus Group, Questionnaire, Survey

Interpersonal, Communication, and Presentation Skill, Project Management Techniques

(Waterfall, Agile)

• Requirement Analysis, Enterprise Analysis, Business Planning, Business

Development, Network and Internationalization

• SWOT Analysis, Five Forces Analysis, BCG matrix Development, Business Process

Analysis

ADDITIONAL INFORMATION

Certification: Linux + Oracle 11g Certified Associate.

Computer Skills: MS Office Suite, Email and Internet Applications

Training: Business analysis and logistics management

Language: English, Yoruba and French (Beginners)

ZAKI C. O’NAPS 4/4

Cell: 416-***-****

INTERESTS AND ACTIVITIES

Fashion, Gadgets, Music, People, Reading, Sports.

REFERENCES

Available upon request

Contact this candidate