Manager Service

Location:

Posted:

April 30, 2014

STEVEN S. SILER

CRYSTAL LAKE, IL 60014

*************@*****.***

SUMMARY OF EXPERIENCE

Sixteen years in dealership Service Departments

Proficient with ADP, Reynolds & Reynolds, and Dealer Track computer systems

ASE certified Service Advisor

Proven track record of maintaining both high CSI and high sales

BENEFITS OF EXPERIENCE

Can fully employ in-house computer systems to track all aspects of Service Department

operations and fine tune performance

Positive approach to upgrading accountability and productivity of technicians

Strong work ethic and belief in the customer’s right to have high expectations

Acute awareness of the importance of CSI

EMPLOYMENT HISTORY

March 2011–Present: Service Manager Fidelity Motors Group, 28214 W. Northwest

Highway, Lake Barrington 847-***-****

2005–2011: Assistant Service Manager Jim M’Lady Nissan, 5656 Northwest Highway,

Crystal Lake 815-***-****

2002–2005: Service Manager Reichert Chevrolet, 5220 Northwest Highway,

Crystal Lake 815-***-****

2000–2002: Service Manager Bill Jacobs Land Rover, 1051 W. Higgins Road,

Hoffman Estates 847-***-****

1996–2000: Service Advisor Sherman Dodge, 7601 Skokie Boulevard, Skokie

Reference: Mir Ali, General Manager, Jim M’Lady Nissan 847-***-****