Customer Service Sales

Lucy Jean King

* ********** *****, *******, **********, PR7 2EZ

Mobile: 078********

Email: *******@*******.**.**

PROFILE

A well-organised, flexible, self-motivated and conscientious employee, I

set myself high standards and approach challenges with a mature and

positive attitude. I am enthusiastic with very good quality personal skills

enabling easy communication with people on all levels. I am happy to work

on my own initiative, but perform equally well as a team member. A patient

attitude with a good sense of humour, a positive outlook and always ready

to accept a new challenge.

Key Skills

. Previous experience of working within the Retail industry

. Previous experience of working within the Beauty Therapy industry

. Excellent customer service and organisational skills

. Trustworthy in handling large volumes of cash

. Responsibility for merchandising and ordering stock

. Able to mentor new members of staff

. Confident communicator on all levels

. Enabling sales targets

. Flexible to work patterns

. Administrative experience

CURRENT STATUS

I am currently working as an Avon and Ann Summers Representative on a self-

employed basis and have been self-employed with Avon and Ann Summers for

the past 17 months and cover the region of Barrow-in-Furness.

Prior to this, I was studying at Channelside Barrow-in-Furness collage

where I obtained an NVQ level 1 in Beauty Therapy.

When I left Dowdales secondary school in June 2010, I was a senior pupil

which reflects my reliability, trustworthiness and that I am a friendly and

outgoing person.

Employment History

present date:bar maid

dealing with customers

bar work

Cash handling

Dealing with night life

2012- Current

Home based

Ann Summers Gold Group

56 Broad Close, H/O

Barrow-in-Furness, House Godstone Road

Cumbria Whyteleafe

LA14 4RJ Surrey

Tel: 012**-****** CR3 OGG

Mobile: 078******** Telephone; 018**-******

. Party Planning

. Community based

. Advertising

. Supporting customer orders

. Customer Service Skills

. Ordering of Stock and sorting of deliveries

. Meeting Sales Targets and reporting sales figures

. Answering enquiries via email & telephone

. Assisting customers in ordering

. Cash handling

. Face to face contact

. Promptness for all processes of ordering and delivering of stock

2012- Current

Home based

Avon Cosmetics Ltd

56 Broad Close, H/O

Barrow-in-Furness, Northampton

Cumbria, NN1 5PA

LA14 4RJ Telephone; 015**-******

Tel: 012**-******

Mobile: 078********

. Supporting customer orders

. Customer Service Skills

. Ordering of Stock and sorting of deliveries

. Meeting Sales Targets

. Answering enquiries via email & telephone

. Assisting customers in ordering

. Cash handling

. Face to face contact

. Promptness for all processes of ordering and delivering of stock

June 2012

British Heart Foundation Work experience,

172, Dalton Road Sales Assistant

Barrow-In-Furness

Cumbria

LA14 1PU

Tel: 012**-******

. Customer service and advice

. Dealing with customer enquires, compliments and complaints

. Counter service and cash handling

. Till and credit card till operations

. Receiving of stock and checking suitability of stock

. Quality control

. Pricing items

. Merchandising and stock replenishment

. Sorting of stock deliveries

. Health and safety training/awareness

. Store keeping

June 2012 - March 2009 - Full time Student, please see Education section

March 2009

Marks and Spencer Work Experience,

193-199 Dalton Road Sales Assistant

Barrow-In-Furness

Cumbria

LA14 1PP

Telephone 012**-******

. Customer Service

. Quality control and Pricing of Items

. Merchandising

. Ordering of Stock and sorting of deliveries

. Rotation of food and beverages

. Supervision of changing areas

. Answering all customer enquiries

. Dealing with customer complaints and referring them to the

appropriate staff member

. General housekeeping

. Ensuring the shop floor was kept tidy and presentable

2008 - 2010

Southlake's Wild Animal Park Restaurant staff

Crossgates Part-time weekends

Broughton road

Dalton-In-Furness

Cumbria

LA15 8JR

Telephone 012**-******

. Customer Service

. Cash handling

. Till operation

. Stock rotation

. Cleaning duties

. Waitressing

. Dealing with customer complaints and referring them to the

appropriate staff member

. General housekeeping

. Ensuring the shop floor was kept tidy and presentable

2007 - 2010

Beddalls Newsagents Paper-round

56-58 Market Street After school weekdays

Dalton-In-Furness

Cumbria

LA15 8AA

Telephone 012**-******

. Delivered weekly Evening Mail newspaper

. Dalton based Community

. Supported new starters to new round

HOBBIES, INTERESTS AND CLUBS

I enjoy going to the gym twice a week and enjoy swimming, cross-country and

the treadmill. I enjoy the social aspect of the Gym environment where I

have made many friends and enjoy a busy interactive atmosphere. I am an

Animal lover and have my own dog that I daily exercise and take to puppy

classes once a week in the evenings.

I enjoy socialising by way of going to the Cinema and eating out with my

friends once every few weeks.

Whilst at school I attended Drama Class weekly as en extra curricula

activity and enjoyed the group activities we where set. I learnt about

improvising, chorography, script writing and directing. I learnt many new

skills whilst in Drama class about working together as a team and different

group interactions.

From 2009 to 2010, I got involved in Dalton Cubs, as my younger brother was

a member. I was a mentor for the younger children and I assisted them with

various activities both in the Cub hut and away on outings.

EDUCATION & QUALIFICATION

06/2010 Dowdales Secondary School.

GCSE passes in English Language, English Literature,

Mathematics, Science, Information Computer

Technology,

Media Studies, Food Technology, Religious Studies

and Citizenship.

09/2010 to Channelside Furness College.

07/2011 Beauty Therapy course, NVQ level 1

07/2011 to

10/2011 Rathbone Training Centre.

Employability skills and awareness, English NVQ Level 1,

Entry Level 3 Maths and Level 1 in Information Computer

Technology.

CHARACTER REFERENCE

From the above experiences, I have acquired many new skills, for example

dealing with people on various levels and in different situations both in

groups and or independently. I enjoy new challenges and try to meet them

with a mature attitude. I have a positive outlook and enjoy being a

successful team member and being able to work effectively on my own

initiative. I am a keen learner and welcome the opportunity to learn new

skills and develop my Retail and Sales Knowledge and understanding.

References

Rathbone Training

Ms Charlotte Morgan

90-92 Abbey Road

Barrow-in-Furness

Cumbria

LA14 2UA

Telephone 012**-******

British Heart foundation

Ms Yvonne Tippett

172, Dalton Road

Barrow-In-Furness

Cumbria

LA14 1PU

Tel: 012**-******

Personal Reference

Mr J. Jahn

European Sales Manager

47, Cleator Street

Dalton-In-Furness

Cumbria

LA15 8RU

Mobile; 079********

Email; *******.****@*****.**.**

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