Customer Service Administrative Assistant

Ruth A. Hervey

**** ********** ***** ****

California, KY 41007

859-***-**** - Home

859-***-**** - Cell

********@*****.***

Objective:

To obtain an Administrative Assistant or Clerical full-time or part-time

position in the Greater Cincinnati/Northern Kentucky area in which my

organizational, problem solving, experience and interpersonal skills will

be beneficial and make a contribution to your company.

Professional Experience:

Adecco - Contract Employee, Cincinnati, Ohio - March 2012 to April 2013

Assigned to FirstGroup America Inc. - Procurement Team

. Customer service position utilizing communication and Microsoft Excel

skills to assist in creating a comprehensive database of contact

information for suppliers for the new purchasing system, First

Marketplace.

. Assisted with other projects pertaining to the development of this

project.

. Responded to incoming inquiries via the FGA mailbox from internal

employees pertaining to supplier information and implementation of First

Marketplace.

. Assisted with a variety of additional projects with other groups

including the Radio and Fuel Teams.

US Bank Trust Technology & Support Services - Retained Records, Cincinnati,

Ohio - March 2009 to September 2011. This department is responsible for

preparing, scanning & indexing appropriate Wealth Management & Securities

Services documents into the file imaging system. Also responsible for

completing image processing, resulting in accurate account information made

available to administrators & support staff through the Trust Document

Retrieval Intranet application.

Image Processor

. Prepare appropriate documents for scanning into the file imaging system

. Count and scan documents

. Index appropriate documents within the batches received

. Complete basic problem solving & research as it related to imaged

documents

. Package & index completed batches of verified documents for off-site

shipment

US Bank Private Client Group & Trust Dept, Cincinnati, Ohio September, 2007

to March 2009.

The Private Client Group provides customized Financial and Estate Planning,

Private Banking, Personal Trust and Investment Management services to

affluent clients that need an integrated, personalized approach to achieve

their financial goals.

Private Client Rep 3

. Provide Administrative support to the Private Client Group and Trust

Department.

. Type correspondence for Sr. Vice President using dictaphone equipment and

also for other officers in the department.

. Order office supplies and schedule maintenance of office equipment for

department.

. Create and process daily checks for trust officers per clients' request.

. Mail out monthly client statements and create monthly client statement

log.

. Audit and compile monthly temporary floor vault audit record.

. Assist with the yearly audit of trust accounts in the main vault.

. Process retrieval and permanent storage requests of clients' account

files utilizing Iron Mountain and InfoManagement record systems.

. Assist in monitoring of daily DDA report.

Ruth Hervey (continued)

Page 2

. Create stop payment of check requests.

. Maintained attendees' list for the Private Client Group department's

annual Investment Strategy Hour.

. Complete other various projects upon request

. Assist with front desk coverage.

Fifth Third Bank Processing Solutions (FTPS), Cincinnati, Ohio June, 1990 -

April, 2007

Electronic payment processing subsidiary of Fifth Third Bank. Provides

services of all types of electronic payment transactions for Financial

Institutions and Merchants in 45 states, and in 14 countries.

Secretary 1

. Provided administrative support to Senior Vice President and other

Officers of FTPS (1990 - 1997) and up to 100 employees, including FTPS

Conversion Managers and Merchant group (1997 - 2007). Duties included

typing correspondence, reports, copying, faxing, scanning, scheduling

meetings, mail distribution, answering telephones, ordering office

supplies, and maintenance of office equipment.

. Served as liaison for new clients by sending welcome packets and

maintaining spreadsheet for Conversion Managers with pertinent

information.

. Coordinated training programs for new clients of FTPS, including

confirming registration, sending preparation materials to participants,

maintaining list of registered participants for each class, ordering

food, organizing training materials, and ensuring the facilities were

prepared for the training session.

. Utilized Microsoft Excel spreadsheet to inform Conversion Managers and

Relationship Managers of new client participation in training programs.

. Opened confidential bag containing information regarding new clients,

checked documents for accuracy and quality, and scanned documents for

Conversion Managers.

. Assisted with the downloading of confidential client information to

database tapes and also the creation of DES keys, which was also

confidential information for clients' use.

. Contacted new clients via Zoomerang survey program to request feedback

regarding their Conversion process to FTPS. Followed up with reminders to

return questionnaire in a timely manner. Maintained spreadsheet

regarding survey information for evaluation purposes.

. Entered information in Access database regarding EPRs (Exception Pricing

Requests) received from clients requesting contract changes.

. Assisted with new hire orientation by compiling materials from various

Fifth Third divisions to create welcome packets for new Fifth Third FTPS

employees.

. Used Microsoft PowerPoint to create a Weekly Events Newsletter.

. Processed data security forms, employee time sheets and distribution of

paychecks.

. Coordinated trade show booth display for FTPS Sales Representatives.

Technical Skills: Microsoft Suite, Outlook, Excel, Word, PowerPoint, Lotus

Notes, US Bank's SAR, TDA and Mainframe Systems.

References provided upon request

Contact this candidate