Customer Service Medical

GLINDA MARSHALL

*** **** ******, *******, ** ****1*Cell: 706-***-*************@*****.***

Objective

Excellent communication, interpersonal and counseling skills with

significant background in problem identification, problem solving and

strategy development. Ability to manage responsibilities, set priorities

and achieve goals. Medical billing and coding specialist with 4 years

providing administrative and patient support in hospital and medical office

settings. Advanced knowledge of private insurance processes and codes.

Education

Tidewater Tech, 4455 South Blvd, Virginia Beach, Virginia, Associate of

Occupational Science Degree in Medical Assisting, May 11, 2009

Related Coursework:

. Medical Office Procedures . Human Resource Management

. Accounting I&II . Principles of

Management

. Medical Records . Management Medical

Ethics

. Billing and Insurance . Medical Specialties

Experience

Apogee Physicians

Toccoa, Georgia

Patient Information Coordinator

June 2009- October 2013

. Functions as a non-clinical liaison between patient and physician,

with the hospital and Apogee. Interact and follow through with

patients for the purpose of providing excellent customer service.

Data entry of patient information for billing and verification of

insurance. Precisely completed appropriate claims paperwork,

documentation and system entry. Assisted in the maintenance of

medical charts and/or electronic medical record (filing, Op Reports,

test results, home care forms). Maintained updated knowledge of

coding requirements, through continuing education and certification

renewal. Actively maintained current working knowledge of CPT and ICD-

9 coding principles, government regulation, protocols and third party

requirements regarding billing.

Kastco Packaging Montgomery, Alabama

Machine Operator February 2009-August 2012

. Load and unload items from machines, carts, and dollies, Feed or

place items onto equipment for processing, Lubricate equipment,

Measure and pour ingredients, Turn valves to regulate flow of liquids

or gas, Mix ingredients, Pull damaged or ineffective equipment off

the line, Mark parts for identification, Measure length of extruded

article, Place equipment on conveyor belt for further processing,

Remove product and machine attachments, Scrape waste material from

machine, Load and unload processing equipment.

Safetynet Academy

Minter, Alabama

Instructor

March 2005-May 2009

. Assist in relationship development including individual, group,

family and substance abuse group therapy in a structural behavioral

modification program. Closely supervised these males due to problems

which may include truancy or leaving home without permission.

Observed and evaluated students' performance, behavior, social

development and physical health. Completed and filed all necessary

paperwork for classroom activities, including meal count sheets and

attendance logs. Fostered team collaboration between students through

group projects. Took part in professional organizations and

continuing education courses. Conducted therapeutic individual and

family therapy sessions. Directed family-centered, strengths-based,

culturally competent and individualized intakes and assessments.

Children's Hospital of Alabama

Birmingham, Alabama Psychiatric Nursing Associate,

September 2001- April 2005

. Assist in relationship development including individual, group,

family and substance abuse group therapy in a structural behavioral

modification program. Closely supervised these males due to problems

which may include truancy or leaving home without permission.

Observed and evaluated students' performance, behavior, social

development and physical health. Completed and filed all necessary

paperwork for classroom activities, including meal count sheets and

attendance logs. Fostered team collaboration between students through

group projects. Took part in professional organizations and

continuing education courses. Conducted therapeutic individual and

family therapy sessions. Directed family-centered, strengths-based,

culturally competent and individualized intakes and assessments.

Cahaba Mental Health

Selma. Alabama

MR Worker III,

November 1994- August 2001

. Assisted in providing self-care training and therapeutic treatments

to residents of mental retardation center. Aided staff in

administering therapeutic activities such as physical exercises,

occupational arts and crafts and recreational games. Developed goal-

oriented psycho-educational and activity therapy groups to improve

clients' level of functioning. Involved clients' family members in

planning social service programs. Maintained a child-friendly

environment by allowing frequent access to outdoor activities.

Engaged with children individually to meet their emotional and

physical needs. Communicated regularly with parents about daily

activities and behaviors. Promoted good behavior by using the

positive reinforcement method.

Skills

. Office Management

. Medical terminology expert

. Billing and collection expert

. Hospital ICD coding

. Inpatient records coding proficiency

. Office management professional

. Excellent verbal communication

. Record maintenance professional

. Familiar with commercial and private insurance carriers

. Close attention to detail

. Resourceful and reliable person

References Available Upon Request

Contact this candidate