Customer Service

Ms. Helene A. Rutherford

Philadelphia, PA

*****************@*****.*** - 334-***-****

WORK EXPERIENCE

Security Guard

US Security Associates - Philadelphia, PA - May 2008 to September 2012

Responsibilities

Was responsible for logging in and out, vehicles and visitors as well as personel at a well know chemical

refinery. Everyone under went a thurough security check before passing through the main gate. I was also

responsible for frequent perimiter checks throughout my shift by foot as well as a computer montor. Was

required to report any spills of chemical substances from vehicles and or trucks as they entered the premises,

and report to supervisor on call.

Accomplishments

I was very dependable and flexible to the hours given me and at times was available to do double shifts due

to the absence of a fellow guard. My keen sense of attention allowed me to spot an intruder climbing a fence

gaining access to the facility. The incident was reported and the on call supervisor arrived on the scene and

apprehended the gentleman on the spot.

Skills Used

I demonstrated the utmost respect for any and all people I came in contact with. Being a people person I

can act as a buffer to different personalities diffusing negative outcomes. Always greeting customers, fellow

employees and visitors with a smile and ready to serve.

Food Prep Asssitant

Axelrod & Bennette Food and Flowers - Philadelphia, PA - February 2002 to May 2006

Responsibilities

Worked in kitchen with Pastry chef helping to prepare dessert trays and platters for

delivery and or parties to be catered. Was temporary work when needed for busy

seasons. Sometimes assisted in flower deliveries and worked in wrapping station preparing

plants and flowers for transportation.

Accomplishments

Learned to create beautiful dessert trays while interacting with the chefs, as well as properly

packaging items for safe transport to the customer. Again a great learning experience.

Skills Used

Communication,dedication and dependability.

Customer Service Clerk/Cashier

Walgreens - Philadelphia, PA - January 2003 to March 2005

Responsibilities

To maintain a clean and clutter free work enviornment, greeting and serving each customer with a smile.

Stocking shelves as well as facing shelves bringing the product to the customer's attention. Maintaining the

greeting card isle and ordering replacement cards and balloons.

Assisted elderly and handicapped customers with shopping when needed. Returned un-purchased

merchandise to shelves.

Accomplishments

I enhanced my communication skills while learning new ones. It was an opportunity to get

to know the people in the community while providing a service that was very full filling.

Skills Used

Communication, with co-workers and customers allowing me to act as a buffer in challenging

situations, with the utmost respect. Use of cash register.

EDUCATION

High School / GED in Math, Science, History, Language Arts, Poetry

Sunshine High - NewBurn,Ala.

1968 to 1975

none in n/a

n/a - n/a

SKILLS

Customer Service, communication, cash register, food service.

ADDITIONAL INFORMATION

I was trained as a care giver at Moss Rehabilitation Center in Elkins Park to care for ailing husband, in using

a hoyer lift and care in moving, turning, changing bedding as well as a list

of other things.

In me you will get a dedicated worker with diligence, dependability, and respect that prides

ones self in all I do.

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