Administrative Assistant Management

Location:

Atlanta, GA

Posted:

April 30, 2014

Contact this candidate

Resume:

Nakia Burgess

**** ********** ***** *** ***

Lithonia, Georgia 30058

770-***-**** (day & evening)

****************@*****.***

CAREER SUMMARY/OBJECTIVE:

To obtain an administrative support position that will use my knowledge and acquired skills while

demonstrating my ability to aid in the growth of the business.

Work Experience

Centers for Disease Control and Prevention Atlanta, GA 30341

08/2013- Present

(Placed by: McNeal Professional Services – 2593 Summers Street, Suite 200, Kennesaw, GA 30144)

Executive Administrative Assistant for the Center for Disease Control Analytic Tools &

Methods Branch

Serve as Official Timekeeper, performing time and attendance and payroll activities, updating and

maintaining tours-of-duty and adding new employees tours into TASNet when applicable

Maintain administrative correspondence files and prepare routine administrative forms and

memorandums for programs and administrative services

Assist with procurement of supplies and office equipment, mail processing and managing all

outgoing packages, property management and purchase card services requests

Provide technical advice on administrative policies and procedures

Organize conference calls, interviews and schedule recurring meetings

Review letters, reports, correspondence, emails and memorandums for accuracy and

completeness

Analyze and prepare administrative status reports for review

Assist in organizing and planning the logistics of meetings, conferences, trainings and workshops

Manage the workflow for the office by prioritizing tasks and establishing standard operating

procedures

Collaborate with team members to analyze and evaluate the managerial operations in meeting

deadlines, goals and objectives

Served as initial point of contact for individuals attending conferences, meetings, workshops,

training and interviews

Coordinate and arrange travel through GovTrip and International Travel requests

Manage and receive incoming calls, answer/direct inquiries and greet visitors

Maintain and update management calendars and schedule appointments and meetings

Assist employees with obtaining Smartcards, security training and phone, computer and

workstation installation

Record meeting minutes and distribute in a timely manner

Perform records, projects and database management

Coordinate between branches to resolve administrative and operational problems

Analyze and evaluate the management practices, methods and administrative operations of the

Analytic Tools and Methods Branch

Recommend to Senior Staff areas and methods by which efficiency of operation can be improved

and assist in developing and recommending operational policies and procedures

Nakia Burgess

6256 Hillandale Drive Apt 911

Lithonia, Georgia 30058

770-***-**** (day & evening)

****************@*****.***

Centers for Disease Control and Prevention Atlanta, GA 30341

10/2009- 06/2013

(Placed by: Total Solutions, Inc. - 238 Business Park Blvd, Suite G Madison, Alabama 35758)

Administrative Assistant for the Center for Disease Control Communication, Education

and Behavioral Studies Branch

Served as Official Timekeeper for the Division of Tuberculosis Elimination Labs, performing

time and attendance and payroll activities, updated and maintained tour-of-duty change forms and

added new employees tours into Tasnet when applicable

Maintained administrative correspondence files and prepared routine administrative forms and

memorandums for programs and administrative services

Assisted with procurement, mail processing, property management, telephone and purchase card

services requests for the Branch

Entered administrative request into CDC Administrative Services Kiosk (A.S.K) and GovTrip for

training request and travel vouchers, mainframe database actions and personnel actions

Answered and directed phone calls for the Division of Tuberculosis Elimination and provided

assistance to the Branch Chief and staff on all administrative procedures and guidelines

Assisted new employees with ID badges, (Cardkey) request, security training, phone and

computer set-up

Provided administrative support functions for Communication, Education and Behavioral Studies

Branch

Performed record management duties such as the maintenance/archival of official government

files

Provided assistance to the Branch Chief and staff on all administrative procedures and guidelines

Arranged conference calls, interviews and scheduled recurring meetings

Procured office supplies and equipment and coordinated repair services of equipment

Reviewed letters, reports, correspondence, emails and memorandums for accuracy and

completeness

Maintained calendar for the Branch chief and provided administrative assistance and back up

support to the Deputy Branch Chief

Processed security clearances for external visitors through web-based system

Assisted in coordinating meeting and meeting logistics

Provided back-up administrative support to other contractors in the Division of Tuberculosis

Elimination

Coordinated clearance of controlled correspondence documents

Nakia Burgess

6256 Hillandale Drive Apt 911

Lithonia, Georgia 30058

770-***-**** (day & evening)

****************@*****.***

Developed and maintained tracking spreadsheets for various programs to assist with program

reporting

Ordered tuberculosis publications via CDC-Info web-based system and maintained inventory of

tuberculosis publications

Prepared C.E. (Continuing Education) Applications for classes and training sponsored by the

Branch

Trained employees on updated computer software

Served as initial point of contact for individuals attending conferences, meetings, training and

interviews sponsored by the Communication, Education and Behavioral Studies Branch

10/2008-10/2009 Centers for Disease Control and Prevention Atlanta, GA 30341

(Placed by: NAI Personnel - 1130 Connecticut Avenue, Suite 530, Washington, DC 20036)

Program Operations Assistant for the Center for Disease Control Human Research

Protections Office

Received and reviewed research protocols from scientists for accuracy and completeness to

perform database entry and tracking of protocol submissions into the automated system used to

assign protocols to the Agency’s Institutional Review Board (IRB) administrators c

Managed official hard and electronic protocol files processed by CDC’s 4 IRBs

Maintained and reported monthly and quarterly submission types and related administrative

activity to management

Processed protocol actions, consisting of new, amendments, continuations, incidents and closures

Processed Scientific Ethics Verification training certification requests, and other program

inquiries

Communicated with colleagues, branch management, and other human subject contacts outside

the branch to gather information to ensure complete protocol submissions

Prepared and maintain a log of incoming and assigned submissions

Coordinated program activities, such as securing and canceling conference room for training and

routine monthly IRB meetings

Performed administrative duties such as ordering office supplies, contacting equipment

maintenance personnel and reporting system and telephone issues to the information technology

office (ITSO)

Performed record management duties such as the maintenance/archival of official government

files

Answered office main phone line and distributed messages and inquires as necessary

Assisted IRB administrators in locating lost protocol files

Produced, assembled, and distributed IRB meeting packets of protocols under review to internal

and external reviewers which often required FedEx mailings

02/2007 – 04/2008 Fulton County Department of Human Services, 677 Fairburn Road, NW,

Atlanta, GA 30331

Administrative Assistant

Nakia Burgess

6256 Hillandale Drive Apt 911

Lithonia, Georgia 30058

770-***-**** (day & evening)

****************@*****.***

Composed memorandums, letters, reports and other correspondence

Entered and retrieved information from departmental database related to hiring and or

terminations

Maintained paper and electronic files and archived files according to department schedules

Supported receptionist by greeting clients and visitors, answering phones, processing mail and

responding to walk in inquires

Composed monthly facility expenditure and utilization reports and distributed to management

Assisted with meetings, programs and activities by scheduling events, taking and distributing

meeting minutes and program materials

Performed program evaluations related to senior citizen training attendance, class and service

needs and scheduling of proposed services and new training as needed

09/2003 – 10/2004 The Ankle and Foot Center, 5910 Hillingdale Drive, Lithonia, GA

30058,

Medical Assistant

Scheduled appointments and maintained appointment books

Maintained and updated patients medical charts, performed insurance verification and eligibility,

admitted patients and collected and recorded payments

Prepared patients for examinations by recording patients medical histories and test results

Sanitized and sterilized equipment and exam rooms

Handled multi-line telephones and office correspondence

Telephoned prescriptions to pharmacies and followed up on inquires as directed by staff

02/2002 – 10/2002 Volt Service Group, 1000 Abernathy Road, NE Suite 100, Atlanta,

GA, 30328

Claims Specialist

Processed and monitored Flexible Spending Account (FSA's) claims

Prepared reimbursement and rejected claims letters and maintained an electronic tracking system

Prepared and distributed routine reports to senior management regarding claims actions

Informed clients of missing or incomplete documentation

Communicated daily with Team Leads regarding status of claims submitted

10/2001 – 02/2002 Hobart West, Princeton, 101 College Road East, Princeton, NJ

08540

Eligibility Specialist

Processed enrollment applications for state funded health insurance

Reviewed applications for accuracy and completeness

Nakia Burgess

6256 Hillandale Drive Apt 911

Lithonia, Georgia 30058

770-***-**** (day & evening)

****************@*****.***

Calculated financial information, family size and other related information in accordance

to federal and state guidelines to determine eligibility

Informed applicants of missing or incomplete information required to expedite

application processing to ensure timely and accurate determinations

Communicated daily with Team Leads regarding status of applications submitted

12/2000 – 02/2002 New Jersey Department of Transportation, 930 Lower Ferry

Road, Ewing, NJ 08628

Secretary

Composed reports, letters, memorandums and correspondences

Devised and implemented filing systems and performed records management functions

Maintained and archived paper and electronic files according to department schedules

Process requests for information retrieval

Scheduled interviews, entered time for staff (TALRS) in state database and maintained time and

attendance and personnel files

Ordered supplies, performed inventory and coordinated maintenance of office equipment.

Screened calls and transcribe messages

Coordinated meetings and made travel arrangements and managed conferences

Soft Skills

Proficient knowledge in Microsoft Windows 98/00/XP,7,2010, Excel, Word, Outlook,

PowerPoint, Access, Internet, Adobe Acrobat 5.0/PDF, CDC/IS Mainframe, TB PUBS, Visitor

Management System (VMS), ASK, Epi Info,Time and Attendance (TASNet), GovTrip, Room

Scheduling, Vendor Supplied Training System (VSTS), Property Management Information

System (PMIS) and the Information Facilities Management System (IFMS).

Data Entry Proficient (40 wpm)

Skilled in the usage of all office equipment (scanner, fax, printer, telephone etc.)

Education

1994-1996 Mercer County Community College, Business/psychology West Windsor, NJ

1992 Lawrence High School Lawrenceville, NJ

Nakia Burgess

6256 Hillandale Drive Apt 911

Lithonia, Georgia 30058

770-***-**** (day & evening)

****************@*****.***

Contact this candidate