Customer Service Manager

Kurt Shinners ***** South Redrock Dr.

Strongsville, Ohio 44136

PH: 440- 305- 4656

**************@*****.***

Executive Summary:

A dynamic sales manager with a proven reputation in client development, product promotion,

and inventive sales strategies. Results-orientated manager with diversified experience in

corporate strategy, finance, advertising and marketing. Consistent record of success in owning

and operating several businesses, driving sales revenues to double digit percent increases from

year to year.

Core Qualifications:

• Knowledge of principles and methods for showing, promoting, and selling products or

services.

• Knowledge of principles and processes for providing customer and personal services.

• Persuading others to change their minds or behavior.

• Bringing others together and trying to reconcile differences.

• Understanding the implications of new information for both current and future problem-

solving and decision making.

• Using logic and reasoning to identify the strengths and weaknesses of alternate solutions,

conclusions or approaches to problems.

• Observing, receiving and otherwise obtaining information from all relevant sources.

• Handling complaints, settling disputes, and resolving grievances and conflicts.

• Compiling, coding, categorizing, calculating, tabulating, auditing or verifying data.

Professional Experience:

Bureau manager Sept. 2009 to Dec. 2013

Redsson Ltd. located in Toledo, Ohio.

Designed an initiative for accelerating production, which tripled output in this return mail and

document management center. Tasked with testing prospective employees and training new

staff and evaluating their performance.

Customer service manager Aug. 2010 to Dec 2013

Limo Toledo located in Toledo, Ohio.

Involved in all aspects of this limousine company including driving clients and training new

employees. Have obtained a class C transportation CDL.

Owner operator of Elite Body Design 2000-2009 and its subsidiary –

Tiger claw combat conditioning located in Strongsville, Ohio.

Involved in martial arts and fitness training, along with each element of marketing, accounting,

human resources and customer service.

Education:

Degree from Findlay College. Business operations and logistics.

Graduated in 2007 Summa Cum Laude.

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