Experienced Manager, Business Owner, Inspector, CSR
Cypress, TX 77433
email@example.com - 832-***-****
In all I have 10 years of customer service experience, with 3 being in
retail and 1 as a manager. I managed a mobile home community for 2
years and ran my own real estate business for 3. I inspected and
maintained foreclosed homes and commercial properties.
I ran my own business for 3 years inspecting, cleaning, and maintaining
foreclosed homes. I managed the business but I was very hands on. I am
an organized, fast learner, and hard worker. I have 10 years customer
service experience. I also have QA experience.
I spent 2 years managing a mobile home community. I did everything that
was needed included leasing the homes, taking and posting rent
payments, setting up maintenance orders, cleaning and fixing minor
issues, handling disagreements, evictions, and everything else that was
needed. It was a small community with 20 homes for the first year and
then 20 more homes were added. I did that for 2 years and then started
my own business inspecting and maintaining foreclosed homes for banks.
I eventually added in other services such as inspecting commercial
properties and insurance inspections.
I have been doing residential and commercial inspections for 2 years. I
have been doing preservation work for 1 year. I have worked for
national banks such as Chase, Wells Fargo, and BofA. During an
inspection I would basically go into a foreclosed home and document the
condition for the banks. I would from floor to ceiling taking pictures
and notes on the condition of the home. I would then send in all the
info to the bank so they knew what to repair in the home. I also did QC
inspections. These entailed going into the homes after a contractor had
repaired and cleaned it. I would again take pictures and notes but this
time I was making sure they had completed the work as directed.
After doing inspections for one year, I started doing the preservation
work as well. I would go in and bid on repairing and/or cleaning the
house to get it into sale condition.
I also have customer service experience so I know how to deal with
I also do construction inspections, draw inspections, insurance
inspections, audits, and inventory work.
I have also been doing commercial inspections for over a year. I have
done that work at apartment complexes, retail centers, and various
businesses. I would go in and take pictures of the businesses and give
the banks, or who ever was requesting the info, a run down of the
business. I would let them know how many units there were, the
different sizes, the rent amounts for each unit, the amenities, what
kind of competition was in the area, and much more. If it was under
construction I would go back multiple times and let the bank know how
the construction was progressing.
M&M Inspections - Longview, TX
August 2010 to Present
I started this company by myself. I originally did just foreclosure
inspections. I started adding in work and had to start hiring people.
Within 2 years I had 10 employees, I had added maintenance services, QA
work, commercial and insurance inspections, and much more. I was doing
work for up to 50 companies.
I was very hands on. I went out and worked everyday and every night I
did the data entry plus uploaded the days pictures. I also got the
routes ready for the next day.
We moved to Houston one year ago and I sold my contracts I had in
Longview. I still do inspections occasionally but not on the scale I
was doing work. I am looking for a full time position and I will either
stop doing inspections or do them around my work schedule. They will in
no way interfere with my new job.
Mobile Home Community - Longview, TX
January 2008 to June 2010
I managed 2 small mobile home communities. I also lived on site. The
first one had 10 homes the second one had 40 homes. I was the only
employee so I did all the work myself. I leased the homes, collected
rent payments, did evictions, handled disagreements, all office work,
as well as cleaning the homes, grounds, and did minor maintenance. When
homes had problems I could not fix, I hired contractors as well.
Mardys Convenience Store - Hallsville, TX
November 2003 to February 2005
I was an assistant manager here which basically just entailed working
weekends, running reports, doing bank deposits on those days, and doing
the schedule for everyone.
Other than that it was basic cashier and customer service work. I ran
the cash register and lotto machine, stocked the store, cleaned inside
and out and helped customers as needed.
Call Center Customer Service
Sitel - Longview, TX
September 1999 to June 2003
I did inbound customer service at a call center. I took calls for
several companies in that time, the biggest ones being AOL and Verizon.
For AOL I did tech support and Verizon it was mainly starting service,
taking payments, and answering questions.
After I had been there about a year and a half I was promoted to the QA
department. That basically entailed listening in on calls to see what
the employee was doing right and/or wrong. I would then go talk to that
employee and let them know what their strong points were and what their
weak points were.
Tyler Junior College - Tyler, TX
2005 to 2007
management, photography, data entry, human resources, inspection, great
customer service skills