Customer Service Manager
Resume:
Gregory Lee Bowen
Keller, Texas 76248
Phone: 682-***-****
E-Mail:********@*****.***
OBJECTIVE:
To utilize my strong technical management and warehousing skills in the logistics field to further develop
my managerial and informational technology expertise.
MAJOR ACCOMPLISHMENTS:
• Over 10 years experience in management.
• Over 10 years experience in Information Technology and computer networking.
• Six Sigma Yellow Belt certified
• Extensive experience in all aspects of IT management;project management, servers, networking,
and applications.
• Strong critical thinking skills to include prompt and effective problem solving in regards to
warehousing logistics, personnel issues, as well as trouble-shooting technology and internet
applications.
• Active participant of Excel’s “Emerging Leaders Program”.
• Six Sigma/Lean Yellow Belt
• Effective team builder with excellent motivational abilities.
• A leader with vision and solid work ethic.
EXPERIENCE:
Syncreon AUG 2012 – Present
Grapevine, TX
Shift Manager
• Manage all departments of warehouse operations consisting of 4 supervisors and 50 associates
• Formulate and implement processes / procedures to streamline the Shipping department’s
efficiency and effectiveness
• Create metrics and reports
• Maintain daily contact with the customer
• Generated and facilitated processes and procedures collectively with other shift managers
• Created and ran daily reports for the customer.
Exel / Goodyear DEC 2011 – Aug 2012
Terrell, TX
Operations Support Manager
• Maintain daily customer contact via various detailed reports to ensure customer satisfaction.
• Manage and oversee daily operations of the Inventory, Traffic, and Customer Service
departments.
• Create, train and implement new work procedures.
• Site liaison / support for ISO / TS audits.
• Site champion for Goodyear’s customers’ Warehouse Management System.
Exel / Goodyear JUN 2011 – Present
Terrell, TX
Operations Supervisor
• Supervise employees in everyday processes involving inbound and outbound production in FTL
and LTL.
• Train employees in day-to-day job responsibilities.
• Maintain daily reports.
• Facilitate employee hourly production rates and goals.
Exel / Texas Instruments MAR 2010 – JUN 2011
Fort Worth, TX
Operations Supervisor
• Supervised 20+ employees in everyday processes involving picking, packing and shipping in FTL,
LTL and Parcel.
• Implemented the use of a new WMS system.
• Wrote and trained staff on the use of the new WMS system.
• Trained employees in day-to-day job responsibilities.
• Maintained daily reports.
• Facilitated employee hourly production rates and goals.
• Worked with customers to ensure needs were met and problems were solved in a t imely
professional manner.
• “Super User” for customer’s WMS system
Exel / Lexmark JAN 2009 – MAR 2010
El Paso, TX
Operations Supervisor
• Supervised 20+ employees in everyday processes involving picking, packing and shipping in FTL,
LTL and Parcel.
• Trained employees in day-to-day job responsibilities.
• Maintained daily reports.
• Facilitate employee hourly production rates and goals.
• Worked with customer to ensure needs were met and any problems solved in a professional
manner.
• Troubleshooter and IT “Super User” for customer’s WMS system
Exel / Motorola MAR 2006- DEC 2008
El Paso, TX
Operations Supervisor
• Supervised Materials Team of 12 in everyday processes.
• Supported IT operations for customer at off-site Warehouse.
• Trained employees and maintained daily production reports.
• Worked with customers to ensure needs were met in a timely and professional manner.
Exel / Maxtor FEB 2003 – MAR 2006
Coppell, TX
IT Lead
• Supported 400+ IT users in a logistics environment.
• Provided network support.
• Provided user desk top support.
• Installed and updated company servers and software.
College Partnership APR 2002 - SEP 2002
Coppell, TX
Sales
• Sold college planning programs to future college students starting in the 7th grade on up
MSAS SEP 1999 – OCT 2001
Irving, TX
IT MANAGER
• Responsible for overall management of IT department for all national branches.
• Provided product management for new branches.
• Oversaw product developers and managed internal and external networking systems.
• Translated customer needs into product designs and specifications.
EDUCATION:
Kaplan University
Irving, TX
Associates Network Engineer
Studies in management and design of network.
Northlake College
Irving, TX
Microsoft Cert NT Server
Certification program for NT Server 2000
CCI
Arlington, TX
Microsoft Cert Microsoft MCP
Microsoft Certification for windows 98 and A+
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