Developer Service

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IVR Architect-Voice

Cognizant Technology Solutions(CTS) Oct 13 till date

Tech. Lead - Voice Solutions

OzoneTel Systems Pvt. Ltd. Apr 09 till Oct 10

Tech. Lead - Voice Solutions

OzoneTel Systems Pvt. Ltd. May 07- Mar 08

Tech. Lead - Voice Solutions

Bhrigus Software Pvt. Ltd Jul 06 - Apr 07

IT Specialist - Tech Lead

LatticeBridge Infotech Pvt Ltd. Aug 02-Mar 06

Associate IT Specialist

Antarix e Applications Ltd Jun 00 - Jun 02

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Nithya Rangarajan

I'm a Senior Software Engineer with a total of 9.5 years of experience in

developing Interactive Voice Response Systems and Speech Recognition

Systems. This seasoned past allows me to communicate, act decisively and

apply my knowledge, experience, and problem solving skills towards

delivering concise, efficient, maintainable, user-friendly final work while

contributing in a team environment. So if I succeeded in capturing your

interest, you can reach me on my hand phone or mail me.

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Technologies

ASR (Automatic Speech Recognition), IVR (Interactive Voice Response)

Speaker Verification, TTS (Text to Speech Synthesis), SMS

Software

Nuance Recognizer, Telispeech, SpeechPearl, OSR, AVAYA Dialogue Designer,

Parity, SpeechMania, Televasic, PowerConnect, Scansoft SpeechSecure,

Realspeak, ActiveXperts SMS and Pager Toolkit, Crystal Reports

Languages

HDDL, VXML, VOS Script, Vasic Script, C++/MFC, VB, ASP, VBScript, JSP

Database

DB2, SQL Server, Sybase, Oracle, MS Access, MySQL

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Master of Business Administration(Finance),ICFAI

Master of Computer Applications,University of Madras, Chennai.

May 2003

Certificate Courses on

ISO 9001:2000

TeliSpeech recognition tuning (From Telisma)

OpenSpeech Recognizer (From Scansoft)

SpeechPearl XML on MRCP (From Scansoft)

DB2 8.2 (From IBM)

Microsoft Certified Professional in VC++

GNIIT program (From NIIT)

OzoneTel Systems Pvt. Ltd. May 07 - Mar 08

Built-in Grammar Development

Development of built-in grammars for TeliSpeech Recognition Engine in

Indian languages that gets shipped with the language packs released.

Grammars were developed for Digits, Boolean, Numbers,Date

As a Project Lead, had the responsibility of guiding a team of 3 in

building the grammars using TeliSpeech.

As a Senior Developer, involved in developing the grammars in Indian

English, Hindi, Marathi, Tamil, Telugu, Malayalam.

Service Automation

Banking Sector

Dubai Islamic Bank

- Provides account information after authentication.

- Provides option for deposits, withdrawals and order Cheque.

ATM Locator

- Locates ATMs and nearest ATMs of all banks by recognizing the

location.

Finance Sector

GE Money

- Services for GE Money products like loan information, contract

information, card information, payment etc.

Telecom Sector

General Services

- Current, outstanding balance, tariff information, services, GPRS

- Voicemail, SMS, Roaming, Value added services

Airtel

- Plays different categories of songs in hindi and English based on the

recognized song.

General

PathFinder

- Directs the caller with the path information to travel from one place

to another.

Bhrigus Software Pvt. Ltd.

Service Automation

DTDC, Bluedart

- Consignment status, package pickup request, claim in case of

pilferage.

Clinical Trials

- To randomize a subject, put treatment on hold, shipment status, break

blind on subject based on subject and sites.

Insurance

Max Newyork Life Insurance

- Launch claims, claim status, motor, home, health insurance, new

customer enrollment.

Mutual Funds

SBI, UTI

- NAV information, application status, product information, NFO,

transactions, switch accounts

Technical Support

- Register complaint, status of complaint, troubleshooting

Speaker Verification

- Enrollment and authentication based on speech biometrics.

TataTele Prepaid Services

- Multi-lingual (English and Hindi) CLI based application which gives

information pertaining to the service opted by the caller i.e.

truepaid/walky prepaid.

- Call transfer to the agents is also taken care of

Finance

SBI - Application Prototype

Speech recognition driven information portal for SBI, Chennai circle.

Speech recognition based banking application for IOB as a Proof of concept.

As a Project Lead, had the responsibility of developing the voice user

interface

using CTADE, SpeechPearl and C++

YES Bank - Application Prototype

Provides balance information, cheque book request, statement request

etc

based on the speech input by the caller

As a Project Lead, had the responsibility of developing the voice user

interface

using PowerConnect, SpeechPearl

ICICI - Application Prototype

Speaker verification for ICICI users as prototype

Had the responsibility of understanding voice biometrics and developing

speaker verification using SpeechWorks Speaker verification engine in C++.

Entertainment

Cricket developed for BSNL Chennai

- Provides live score and player information, toss information, etc

As a Senior Developer, involved in designing and developing the application

Lifetree - Application Prototype

As a Project Lead, involved in designing speech recognition and

understanding

part for the VXML application using OSR 3.0, MRCP.

Utility

IOCL - Automated Gas Booking service

- In English and regional languages (Tamil, Telugu, Hindi)

- Caller id based service for consumers which provides booking on Phone

- Serves distributors by providing information on bookings on phone

- Interfaces with the booking software at the distributor end

As a Senior Developer, involved in developing the Voice user interface

using

SpeechMania, and in developing the back-end interface using VB.

GENPACT Ticket Status Information (Prototype)

- Provides the ticket status information by getting the ticket number

- Interfaces with CRM database of GENPACT

LatticeBridge Infotech Pvt. Ltd., Chennai

Travel

Train information and Passenger enquiry IVR Service, East Central Railways

- Train arrival departure information, PNR status enquiry,

Accommodation availability, Fare details and Plan your Journey

- Interfacing with RailTel's NTES and PRS serial ports for information

- Developing Agent desktop

- Call Logging

As a Project Lead, had the responsibility of writing proposals, performing

requirement and system study, and in guiding a team of 7 in building the

application using Televasic and VB

Speech Recognition based Train movement tracking, Southern Railways

- Arrival/ departure information and updated train movement information

As a Senior Developer, involved in developing the Voice user interface

using

SpeechMania, and in developing the back-end interface using VC++

Service Automation

Crew booking information system (IVR) for Southern Railway (SR)

- Current booking information for SR drivers and assistant drivers

- Earning information

- Refresher Course information

As a Senior Developer, involved in developing the Voice user interface

using

SpeechMania, and in developing the back-end interface using VC++

IOCL Mumbai - ASR based Call Centre for Distributors

- In English and regional languages (Hindi)

- Serves Distributors by providing balance information, order status and

dispatch details

- Keeps track of performance of agents

NEPC - Call Center

- Automated Call Center Solution

- Keeps track of complaints from NEPC customers

- Keeps track of performance of agents

Divisional Personnel Branch (DPB) Southern Railways (IVR) - e-Suchana

- Multi-lingual (English and Tamil)

- Provides the user with PF information, leave status, seniority

position,

loans taken, and transfer information and some additional general

information

Passport Information System

- Multi-lingual (English and Tamil)

- Provides the user with the current status of his/her passport

application

by getting the file reference number as input

- Also provides General information like procedures to apply for

passport etc

- Interfaces with data in Regional Passport Office (RPO)

Cognizant Technology Solutions Oct 13 till date

Voice Innovations

- Leading a team responsible for design and implementation of Voice

Innovations.

OzoneTel Systems Pvt. Ltd. Apr 09 till Oct 10

VConnect - Proprietary platform

- Responsible for analyzing the conformance of the platform with the

standards.

Service Automation

Kesineni Travels

- Development of SLMs for application with mixed-initiative form to

book/cancel tickets from source to destination.

OLAM

- Recognizes transaction data from the caller which includes words,

alpha-numeric characters, numbers and digits.

- Provides option for revisal of all inputs or specific input.

Search through speech for Guruji.com

- Recognizes cities, movies, theatres, restaurant based on which the

search is performed and the result is sent as a sms to the caller.

DTDC

Development of application which recognizes alpha-numeric consignment

numbers and parses the DTDC website to provide the consignment status for

tracking.

Jet Airways

- Tuning speech recognition for places of travel and development of

application.

Basix FlashIVR

- IVR getting inputs from the livelihood service advisor or provider

based on the code for the reporting system.

Trident

- Collects and validates caller data against customer's CRM and

provides options for sales, service with dynamic options

for the outlets and so on.

Mahanagar Gas Limited (Multi-lingual)

Development and deployment of IVR application for new customers, existing

customers and feedback in English, Hindi and Marathi.

Language Packs

Development of Tamil and Malayalam language packs for reading numbers,

characters, words, date and time for Avaya.

SMS

Crewbooking System

- Current booking information for SR drivers and assistant drivers

- Earning information

- Refresher Course information

As a Senior Developer, involved in developing the application using

Nokia A 30 Modem, ActiveXperts SMS and Pager toolkit and VB.

IOCL Mumbai

- Automated push and pull of messages like system generated,

bulk and group messages

As a Senior Developer, involved in developing the application using Nokia A

30 Modem, ActiveXperts SMS and Pager toolkit and VB.

Antarix e Applications Ltd., Chennai

Travel

Flight enquiry pilot project for Air India

- Provides flight schedule arrival and departure information for all

flights operating from/to Mumbai Airport.

As a developer, involved in developing the voice user interface using VXML

and in fetching flight details from remote database using C++ socket

programming.

Logistics

Concor

- Current position of the containers, trains by voicing the input like

their customer number

- Customer Information by providing the customer number

As a developer, worked as part of a team to develop the application using

SpeechMania and VB

Service Automation

Help desk pilot project for GE

As a developer, worked as part of a team in developing the application to

provide a natural dialogue system for the Microsoft users to communicate

and take assistance from the system using HDDL & SpeechMania.

Finance

Stock Information for Proof of Concept

- Provides scrip information

As a developer, had the responsibility of developing a VB interface that

fetches information from Web

Entertainment

News and Horoscope

- Provides updated news and daily horoscope. As a developer, involved in

developing the voice user interface using HDDL & SpeechMania.

Utility Services

Examination Results

- Provides results with marks, achievement details, etc for HSC, Tenth,

TNPCEE and University of Madras examinations.

As a developer, involved in developing the application using HDDL &

SpeechMania

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Mrs. Nithya Rangarajan

Ph: +919*********

mailto: ********@*****.***

Contact this candidate