Customer Service Medical

Makeba Mccalla

*** ******* *** • Brooklyn, NY *1216

Home: 321-***-**** • *********@*****.***

Objective

Responsible Medical Receptionist with excellent communication skills demonstrated with 16 years of experience in health care. Customer service oriented and skilled with greeting patients, scheduling appointments, and preparing charts. Detail oriented with extensive experience performing medical clerical duties and patient screening in a busy clinical setting.

Employment History

11/11 - Present

Medical Receptionist/Records

Neurology Group of Westchester, White Plains,NY

Answer phones and take messages

Make and confirm appointments

Scan charts for next day

Obtain medical records for doctors

Check in/collect copayments

Distribute faxes/documents to correct patient file and personal folder inbox

Copy records for patients and attorneys

2/10 - 9/10

Medical Receptionist/Biller

NYPT Vitaris, Bronx,NY

Check patients in/out

Collect copays/Post payments to patient accounts

Answer telephone/Take messages

Create and maintain patient charts

Pull and File patient charts

File medical reports/Insurance forms

Determine the financial status of patients and their eligibility for health services

Schedule/Confirm appointments

Organize forms required for patient intake

Take weekly inventory

Billing and coding cpt/icd9

Obtain referral for next office visit if needed

Order office supplies

Open/close office

Make sure reception area is presentable

12/05 - 2/10

Site Manager

Advance Dermatology, Bronx,NY

Handle all professional staff and patient inquires in a timely accurate fashion

Organize incoming documents/scan/distribute to appropriate staff

Resolve disputes in office between staff/patients

Handle patient complaints

Explain offices to staff/patients

Answer/screen/transfer calls in promptly and appropriate fashion

Check in/out

Collect copay/post to patient accounts

Schedule/confirm appointments

Organize and order office stationary and supplies

Prepare reception area prior to opening

Receive and register patient information

Verify insurance for next day office visit

Obtain referrals

Create and maintain patient charts

Scan documents into patient chart and attach to appropriate folders

Billng

1/05 - 12/05

Medical Receptionist/Biller

Florida Center for Orthopedic, Orlando,FL

Check in

Collect copays

Verify insurance

Schedule appointments

Create and maintain patient charts

Answer/Screen/Transfer all calls in an appropriate manner

Take messages

Take telephone encounters for prescription refills

Receive and register patient information

Call insurance companies for outstanding/unpaid claims

Send out hcfa for medicare

Send insurance companies necessary documents to get claim paid

12/98 - 1/05

Medical Receptionist/Biller/Referral Coordinator

Medwise Primary Care, Orlando, FL

Billing and Coding

Check medical charts for accuracy and completion

Verify data in computer

Check insurance eligibility

Create and Update referrals

Obtain outpatient consultation reports and progress notes

Clarify information with healthcare providers

Intake and vitals

Education

Poinciana High School, Kissimmee, FL

Skills

• Knowledge of Microsoft Word/Excel, Eclinical Works, Lytec, & Medical Manager

• Strong orgainzation and communication skills

• Take ownership of responsibilities above and beyond own role

• Display professional and helpful attitude at all times

• Great interpersonal skills/Enthusiatic to learn new skills

Contact this candidate