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Customer Service Manager

Location:
Dubai, DU, United Arab Emirates
Posted:
April 30, 2014

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Resume:

MA.KATRINA M. CAUGMA

** **. ***** *** ** Rashidiya Dubai UAE

055-***-****

acdxfc@r.postjobfree.com

On tourist-visa

CAREER OBJECTIVE

To secure a position with a stable and profitable organization, where I can be a

Member of a team and utilize my business experience to the fullest.

CAREER SUMMARY

Graduate of BS Nursing with four years working experience focusing on the field of

pharmacy, sales and marketing, admin works and customer service.

EMPLOYMENT RECORD:

Posting-Manager Arriva Medical Philippines

June 17, 2013 – April 03, 2014

Duties:

• Verifying customer data information

• Checking quantity of medical supplies orders

• Doing up-selling ( suggesting additional orders )

• Assisting customer thru chatting ( customer service )

- Refer customer to customer service hotline for any inconvenience

- Set a date when to deliver their supplies

Online banking specialist Eclipse Servicenter Inc. -Philippines

March 2013-December 2013

Duties:

• Responding to customer request for deposit and withdrawal transaction

• Money transfer

• Adding and Deducting points to customer

• Comparing and justifying account details of customer

• Assisting customer thru chatting ( customer service )

Pharmacy Assistant-Cashier Watson Personal Care Inc. – Philippines

January 10, 2011 – February 25, 2013

Duties:

• Dispensing and Distributing Medicine

• Verifying Patient’s information

• Greeting customer when they enter and leave the store

• Check expiry date and stocks of medication

• Handling all the cash transaction

• Receive payment by cash, postdated cheque, credit card etc.

• Guiding and solving queries of customer

Admin Secretary/Receptionist Ying Hei Corporation- Philippines

January 2010– December 23, 2010

Duties:

• Monitor and ensure that the reception area is kept tidy and projects a business-like

image

• Take and forward messages to different telephone line

• Assist client for any inquires thru calls or email

• Sorting incoming calls

• Receiving phone calls

• Scheduling appointments

PROFESSIONAL SKILLS:

• Knowledge to MS office ( word, excel, point )

• Knowledge to POS machine

• Thoroughly good in English Language

• Good typing skills ( 35-40 wpm )

EDUCATIONAL BACKGROUND:

Year Graduated:

Tertiary: Arellano University (BS Nursing) 2008-2010

Adamson University (BS Nursing) 2005-2007

Secondary: Paranaque National High School 2001-2005

Primary: San Antonio Elementary School 1996-2001

PERSONAL INFORMATION:

Date of Birth: February 10, 1988

Place of Birth: Occidental Mindoro

Civil Status: Single

Citizenship: Filipino

Language Spoken: English, Filipino

Religion: Roman Catholic



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