Customer Service Manager
Resume:
MA.KATRINA M. CAUGMA
** **. ***** *** ** Rashidiya Dubai UAE
**********@*****.***
On tourist-visa
CAREER OBJECTIVE
To secure a position with a stable and profitable organization, where I can be a
Member of a team and utilize my business experience to the fullest.
CAREER SUMMARY
Graduate of BS Nursing with four years working experience focusing on the field of
pharmacy, sales and marketing, admin works and customer service.
EMPLOYMENT RECORD:
Posting-Manager Arriva Medical Philippines
June 17, 2013 – April 03, 2014
Duties:
• Verifying customer data information
• Checking quantity of medical supplies orders
• Doing up-selling ( suggesting additional orders )
• Assisting customer thru chatting ( customer service )
- Refer customer to customer service hotline for any inconvenience
- Set a date when to deliver their supplies
Online banking specialist Eclipse Servicenter Inc. -Philippines
March 2013-December 2013
Duties:
• Responding to customer request for deposit and withdrawal transaction
• Money transfer
• Adding and Deducting points to customer
• Comparing and justifying account details of customer
• Assisting customer thru chatting ( customer service )
Pharmacy Assistant-Cashier Watson Personal Care Inc. – Philippines
January 10, 2011 – February 25, 2013
Duties:
• Dispensing and Distributing Medicine
• Verifying Patient’s information
• Greeting customer when they enter and leave the store
• Check expiry date and stocks of medication
• Handling all the cash transaction
• Receive payment by cash, postdated cheque, credit card etc.
• Guiding and solving queries of customer
Admin Secretary/Receptionist Ying Hei Corporation- Philippines
January 2010– December 23, 2010
Duties:
• Monitor and ensure that the reception area is kept tidy and projects a business-like
image
• Take and forward messages to different telephone line
• Assist client for any inquires thru calls or email
• Sorting incoming calls
• Receiving phone calls
• Scheduling appointments
PROFESSIONAL SKILLS:
• Knowledge to MS office ( word, excel, point )
• Knowledge to POS machine
• Thoroughly good in English Language
• Good typing skills ( 35-40 wpm )
EDUCATIONAL BACKGROUND:
Year Graduated:
Tertiary: Arellano University (BS Nursing) 2008-2010
Adamson University (BS Nursing) 2005-2007
Secondary: Paranaque National High School 2001-2005
Primary: San Antonio Elementary School 1996-2001
PERSONAL INFORMATION:
Date of Birth: February 10, 1988
Place of Birth: Occidental Mindoro
Civil Status: Single
Citizenship: Filipino
Language Spoken: English, Filipino
Religion: Roman Catholic
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