Customer Service Account Executive

Shawn Brown

Account Executive

Pelham, AL

*****.*******@*****.*** - 205-***-****

A proven ability to gain account loyalty by being enthusiastic and motivated, with strong negotiating,

networking, and customer service skills. Generated leads by calling on businesses in the southeast region,

profiling clients and presenting them with products and ideas on how to design, build, and equip their business

with the right products to effectively sell to consumers and increase sales.

WORK EXPERIENCE

Account Executive

Commercial Refrigeration, Inc - June 2011 to January 2014

I helped customers in the convenience store and restaurant industry throughout the southeast, by designing,

selling and installing equipment for their businesses. My job was to find new clients, service and re-sale prior

clients, and develop relationships by providing customers with ideas and designs to help them build and grow

strong businesses. I worked extensively with clients from the beginning of the design process, to being there

when they first open their new stores.

Account Executive

Muzak - August 2010 to June 2011

Sold retail and other industries throughout Central and Northern Alabama services to businesses, creating a

new industry focused on enhancing the customer experience. Responsibilities included cold calling on new

businesses, and servicing and up-selling existing customers.

Account Executive

Workers Temporary Staffing - June 2009 to August 2010

Sold and placed temporary employees to customers who were in need of day laborers. Customers included

construction companies, contractors and large retail corporations.

Account Executive

Trader Publishing Company - August 1997 to June 2009

Employed with Trader Publishing Company for over 12 years, I served as a marketing and advertising

consultant to businesses from the automobile, truck, and other motorized equipment industry, across central

and northern Alabama. I had grown territories by over 250% in less than a year, while training new sales

reps. I worked extensively with clients to build successful business relationships by negotiating terms, closing

sales and writing contracts. Prior to my sales background with Trader, I supervised the private party section

of the magazine for the state of Alabama. I was responsible for over 50 photo express centers. These duties

included insuring that peoples ads were placed on a weekly basis. Initially I was hired as a customer service

representative. After two weeks of service, I was promoted to private party supervisor. My goal was to make

sure that every customer was completely satisfied with us and the services that we provided. I have a proven

background of managing time and territories, building rapport with clients and growing business.

EDUCATION

University of Alabama at Birmingham - Birmingham, AL

September 1992 to 1995

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