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Business Analyst

Elche, Valencian Community, Spain
April 30, 2014

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Curriculum Vitae

Maria Moutsou


Médico Manuel Alberola 1, 03005 Alicante (Spain)

966300683 633840450

Sex Female Date of birth 12/01/1984 Nationality Greek

Business Analyst



Technical Writer

09 September 2013–Present

Altia Consultores SA / Office for Harmonization in the Internal Market (OHIM), Alicante (Spain)

My main responsibilities include:

Updating technical documentation such as:

Software requirements and specifications

Business Process related documentation (process cards)

Software user and administrator training material (both in web and office text format)

Software application factory acceptance testing (FAT)

Web Editor / Web Designer

January 2012–January 2013

Infokey LTD Software Solutions, Athens (Greece)

While working for Infokey LTD my responsibilities included:

Design and/or edit the web layout of web sites based on JOOMLA CRM.

Editing of images and pictures to be embedded into web pages.

Content update, post-production maintenance and user training.

Senior Byer / Deputy Department Manager

November 2006–December 2011

Styl.S.Koskinidis S.A., Athens (Greece)

As senior buyer my responsibilities included:

Validation of customer orders based on examining the required materials, their packaging needs

and issues related with external partners on the based on the flow of work.

The data entry and data update in MS-Navision of data related with orders (registration and

delivery), suppliers and materials.

Communication and update of other company sectors affected by the quantity of materials in stock.

As deputy manager my responsibilities included:

Have full overview of the department activities and planning.

Provide direct secretarial assistance to the department’s manager (including the attendance of


Drafting of technical documents related to the materials to be bought.

Both written and oral communication with domestic and foreign suppliers regarding needed


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Curriculum Vitae Maria Moutsou

The update of the contents of the company’s web site (when necessary).


Master in Management and Business Administration

September 2013–Present EQF level 7

Universidad Miguel Hernández de Elche, Elche (Spain)


Enhance the understanding of business environment and the key variables of an enterprise

through the use of analytic techniques.

Develop management skills for effective management of human resources of a company hands .


Learn how to apply core business management techniques in order to facilitate the implementation

of strategies and actions of the company.

Gain skills in modern project managemnet techniques such as Prince 2 and Agile.

Training in business requirement analysis techniques.

BSc in Technology of Graphic Arts

February 2002–June 2007 EQF level 5

Technological Institute of Athens, Department of Graphic Arts and Art Studies, Athens (Greece)


Greek language and English (foreign language) language command and related terminology.

Basic athletics training.


Science related with graphic and industrial design and applied to digital printing, other typography

methods (e.g. rotogravure, letterpress, offset) and packaging.

Extensive training on occupational techniques like printing, packaging and book assembling.

Basic knowledge of business management techniques.


Mother tongue(s) Greek


Listening Reading Spoken interaction Spoken production

C1 C1 C1 C1 C1


B2 B2 B2 B2 B2


Levels: A1/A2: Basic user - B1/B2: Independent user - C1/C2: Proficient user

Common European Framework of Reference for Languages

Communication skills Very high team spirit. Having worked as part of big teams I highly value the power of teamwork.

Good ability to adapt to multicultural and multilingual environments. Gained through working

experience in a company with international activities and supply/production chain.

Good communication skills. Gained through my experience as a deputy manager since it required

heavy communicating with both internal and external departments.

Organisational / managerial skills Strongly disciplined. Though working experience in strict hierarchical environments.

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Curriculum Vitae Maria Moutsou

Strong sense of organisation and prioritization. Through working experience in an industrial

production environment.

Good experience in time management. Gained through working experience and related seminars.

Job-related skills Certifications

I am currently studying for Certification of Competency in Business Analysis (CCBA) issued by

the International Institute of Business Analysis (IIBA)

Bussiness Process Experience

Good knowledge on Intellectual Property business processes and practices gained through working

on back office software applications of the OHIM.

Taking part in the testing phases as well as in the refactoring or requirements of the back office

applications i have gained significant knowledge on the following areas:

Community Trademarks:

Application filling

Examination process (Formalities, Language Check etc)

Registration process (Publication B, Recordals)

Goods and Services management (taxonomy and versioning)

Oppositions against Community Trademarks or International Registrations.

Filling of oppositions

Opposition basis

Inter parties exchange

Decisions of oppositions

International Registrations / Applications

Basic concepts

Reception methods of IRs / IAs

Communication with WIPO

Appeals against decisions on any of the above entities.

Related document(s):

Computer skills Excellent command of Microsoft Windows (XP / Windows 7/ Windows 8) and Microsoft Office™

tools (Word™, Excel™, PowerPoint™ and Visio™)acquired through working experience, related

seminars and personal activities.

Excellent command of MS-Navision™ acquired through working experience.

Excellent command of Web Editing CRM interfaces (Joomla + Wordpress).

Goodcommand of graphic design applications (Adobe Illustrator™, PhotoShop™, InDesign™)

acquired through studies and related seminars.

Driving licence B

Related document(s):

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