Customer Service Nurse
Resume:
Shirlene A. McNeill
Cleveland, Ohio 44103
acdxe7@r.postjobfree.com
Objective: To become an advocate in the business and health environment
Education: Aug 2012 Feb 2014 The Cut Beauty School
Aug 2011 May 2012 Lakeland Community College
Feb Mar 2011 Montefiore Nurse Aide Training Program (STNA License)
Aug 2009 Feb 2010 Academy of Court Reporting Medical Assisting Program
Aug 2003 June 2007 Jane Addams Business Careers Center (High School
Diploma) Marketing Technology Program
Experience: Mar 2011 May 2013 Montefiore Home 1 David Myers Parkway Beachwood, OH
44122
STNA
1Vital Signs
2Long term and short term care
3Assists with activities of daily living
4Operates mechanical lifts
5Assists with range of motion
6Hospice and comfort care
7Catheters
8Bowel and bladder
9Charting
10Assist and support Doctors and nurses
11Follow treatment plans
Nov 2009 Mar 2011 Get Go Fuel Station 30050 Lakeshore Blvd Willowick, OH
44094
Cashier
1Operate cash register
2Money handling
3Inventory
4Customer service
5Charting
6Answering phones
7Handling customer concerns and complaints
Feb 2008 Apr 2010 Delaware North Company 2044 Carnegie Ave Cleveland, OH
44114
Club Lounge Worker
1Customer Service
2Greet customers
3Server
4Cleaned facility
May 2008 Sep 2008 Veterans Canteen Service 10701 East Blvd Cleveland, OH
44106
Cashier
1Cashier
2Customer service
Dec 2006 Feb 2008 McDonald’s 10411 St. Clair Ave Cleveland, Ohio 44108
Crew Member
1Cashier
2Customer Service
3Cook
4Runner
Skills: Microsoft Word and Excel Experienced
Able to work in a busy environment demanding high concentration levels
Plan, organize and manage own workload
Aware of patient and family needs
Customer service
Able to handle complaints
Able to handle rejection
Quick learner
Able to spend significant time at a desk managing work load
Able to process high volumes of information
Able to identify and resolve errors and problems
Responsible for keeping confidential information
Follows standard procedures and guidelines
Reliability
Ostomy
Catheter Care
Trach
MS patients
Mental Health Patients
Paralyzed Patients
Resident/Patient Safety
Vital Signs
Weights
Feeding Tube Care
Pressure Ulcer Prevention
Will accept Part time Full time or Prn position 1st shift
References: Jessie Sledge, Nurse 216-***-****
Lisa Jamieson, Nurse 440-***-****
Andreda Williams, Cosmetologist 216-***-****
Verva Pruitt, Cosmetologist, Instructor 216-***-****
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