SATHISHKUMAR S E-Mail ID: email@example.com
To build a career that offers challenge and growth with opportunities to enrich my knowledge
and skills while contributing my best to the organization I work for.
Expertise in analyzing, multi-tasking and decision making.
Experience in driving and leading the team.
Ability to adapt quickly and learning the new technology.
Board/universit Year of % of
y passing marks
B.Tech (I.T) Mahendra Engg College
Anna university 2009 72%
Jayarani Matric Hr.sec.
School State Board 2005 73.50%
Jayarani Matric Hr.sec.
School Matriculation 2003 83.36%
Operating system: Windows 8, 7, VISTA, XP, 2000, 98, NT.
Packages: MS-OFFICE, Excel, Photoshop, Open office.
Language: C, C++, VB, .Net
Organization. Years of Experience. Designation.
Subject Matter Expert/ Asst team
Sutherland Global Services. February 2010 - till date.
Mahendra Next Wealth IT India Pvt August 2009 - January
Executive - Knowledge Support.
Led the pilot team to generate new business revenue. (Total Promise to the Customers of McAfee
Received Sutherland’s prestigious “Client” award for leading the Pilot team and achieving the
Received Sutherland’s “People” award for driving the team in an efficient manner and achieving
the key metrics.
Received best floor support award for Q-3, 2013.
Won the EXRA MILER award for the Q-3 performance in 2011 and in Q-2 2012.
Top performer on the floor continuously as an FLA and received awards.
Subject Matter Expert in Sutherland Global Service for McAfee Customer Support -ESupport
Possessing 4+ years of experience in handling Chat and E-mail Queue.
Driving the team to handle customer queries via Email support for McAfee Products.
Handling escalation mails and chats for customer service.
Scheduling the team and driving them to achieve 100% Service level.
Mentoring the team to achieve CSAT metrics and provide them feedback through one on one session about
their performance on a regular basis.
Constantly monitor the Queue fluctuations against the forecast, tool outage, website changes and
reporting it to the Client.
Providing the team performance data and report to managers on a weekly and monthly basis.
Conduct huddle sessions on weekly basis to discuss the team performance and cascade the process
update to the team.
Tracking team documentation and scrubbing it on daily basis to reduce the errors of documentation
to achieve process adherence.
Preparing power point slides and reports for weekly business review.
Training new hires with the live process and driving them in achieving the production metrics as
well as CSAT metrics.
II- DAN Black Belt in TAEKWONDO (Korean Karate).
Won gold medal in district level karate tournament.
Won zonal level district championship in KABAADI.
Won school level prizes in Track & field events (Athletics).
Father’s Name : Shanmugam.S
Mother’s Name : Jothi.S
Date of Birth : 16-03-1987
Gender : Male
Nationality : Indian
Religion : Hindu
Languages known : Tamil, English (Read, Write & Speak).
Address : Sathishkumar S
Room No 407, Shree Selvaganapathy Guest House,
New No: 61, (Old No: 25), Officer Venkatachalam Street,
Chepauk, Chennai 600005.
I hereby declare that the above furnished details are truthful to my knowledge.
Place : Chennai
Date : (S.SATHISHKUMAR)