Administrative Assistant Manager

Frances Alicea

Virginia Beach, VA

*******.******@*******.*** - 224-***-****

WORK EXPERIENCE

Property Manager

Isla Property Management Inc. - Boquerón, PR - January 2010 to September 2012

Responsibilities

Visit with “walk-in” and telephone prospects in such a way that communicates interest in their needs.

Utilize established systems to ensure rental applications are processed in a timely manner.

Submit completed rental application to screening service.

Notify applicant once they are approved and schedule the Lease signing and Joint Move-in Inspection in

appointment book.

Review Move-in paperwork with new resident and submit to Mid-Land. Enter information into Skyline.

Review lease expiration dates and utilize Re-Certification/Renewal Process Checklist to deliver notices, which

allows adequate time to schedule an appointment with the resident to review and sign the new lease.

Schedule time on the appointment book each month to visit area businesses to request marketing information

they would like to provide for the Move-In bags given to new residents.

Refer to “Marketing Plan” and implement Resident activities as outlined to promote Resident Retention.

Coordinate completion of monthly newsletter and distribute.

Coordinate completion of Market Surveys per On-Site Calendar and/or as requested.

Shop the Comps (competitive properties) as identified so employees are knowledgeable

about other apartment communities in the area market.

Review leasing activity along with occupancy and make recommendations for specials, promotions and/or

advertising that may be needed to generate leasing activity and increase occupancy.

Review pending Service Requests and “Make Readies” and provide direction to maintenance staff as required

so the work is completed.

Coordinate with Maintenance to order supplies as needed to complete Make Readies and routine work orders.

Front Desk Receptionist

Bahia Salinas Beach Resort - Cabo Rojo, PR - October 2007 to April 2010

Responsibilities

Responsible for all the sales of the reservations and the booking of them.Answer phones and operate a

switchboard.

Route calls to specific people.

Answer inquiries about company.

Greet visitors warmly and make sure they are comfortable.

Call persons waiting for visitor and book them a room to meet in.

Schedule meetings and conference rooms.

Make coffee and set out food.

Ensure reception area is tidy.

Coordinate mail flow in and out of office.

Coordinate office activities.

Handle phone calls from people calling in sick.

Gather personal and insurance information.

Hand out employee applications.

Arrange appointments.

Cash out people when necessary.

Validate parking tickets.

Give visitors badges and direct them to where they can sign in.

Issue parking passes.

Send email and faxes.

Collect and distribute parcels and other mail.

Perform basic bookkeeping, filing, and clerical duties.

Prepare travel vouchers.

Take and relay messages.

Update appointment calendars.

Schedule follow-up appointments.

Account Executive

Joyuda Beach Hotel - Cabo Rojo, PR - July 2002 to December 2005

Responsibilities

Responsible for the existing Corporate clients & searching for new Corporate clients.

Sell group packages, and offer the services of Event Coordination.

Meeting and liaising with clients to discuss and identify their advertising requirements.

Working with agency colleagues to devise an advertising campaign that meets the client's brief and budget.

Negotiating with clients and agency staff about the details of campaigns.

Presenting creative work to clients for approval or modification.

Handling budgets, managing campaign costs and invoicing clients.

Writing client reports.

arranging and attending meetings.

Administrative Assistant

Santana Electric Inc. - San Germán, PR - August 1995 to January 2001

Responsibilities

Answer telephones and transfer to appropriate staff member.

Meet and greet clients and visitors.

Create and modify documents using Microsoft Office.

Perform general clerical duties to include but not limited to: photocopying, faxing, mailing, and filing.

Assist over the phone and in person Invoices and quotes

Maintain hard copy and electronic filing system.

Coordinate and maintain records for staff office space, phones, parking, company credit cards and office keys.

Setup and coordinate meetings and conferences.

Maintain and distribute staff weekly schedules.

Collect and maintain PC inventory.

Support staff in assigned project based work.

Other duties as assigned.

EDUCATION

Some college in Physiology

Universidad Del Este - Cabo Rojo, PR

1996 to 1999

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