Summary:
. Over * years of experience in business Analyst, driven by creative ideas
and backed by strong Analytical and methodical problem solving skills to
identifying causes and suggest corrective actions to provide innovative
solutions to meet project needs.
. Built strategic partnerships with senior business leaders, clients and
team player to work together as team to meet overall business goals.
. Extensive experience in creating training manuals for corporate and
internal users on Business Process Re-engineering, Business Process
Modeling and SOA (Service Oriented Architecture).
. Certified Associate in Project Management, exposure to Change Integration
methodologies & used lean methodology for continuous process improvement.
. Skilled in working in diverse teams of professionals (IT & non IT) for
enterprise-wide technical transformation projects.
. Project manager and hands on senior business analyst with experience of
working in Healthcare projects.
. Worked as PM for creating a customized Learning Management System for in-
house Employee Training and Development for Larsen & Toubro.
. Documented the Requirement Traceability Matrix for tracing the Test Cases
and requirements and documented and assisted the QA Team with the Test
Plans.
. Expertise in Software Development Life cycle (SDLC), Project Life cycle,
Business Process Modeling (BPM), Lean methodology and Software
Development Methodologies including Rational Unified Process (RUP),
Waterfall, and Agile
. Additional working knowledge, in understanding Organizational Culture and
Development for overall project morale enhancement.
. Extensive knowledge and working experience in creating UML diagrams using
and MS Visio for process simplification for non-technical clients and
users.
. Extensive experience in producing documents Business Requirements
Documents (BRD), Functional Requirement Specifications (FRS), Software
Requirement Specifications (SRS), Request for Proposals (RFP)
. Experience in developing and imparting pre and post implementation
training, conducting GAP Analysis, User Acceptance Testing (UAT), SWOT
Analysis, and ROI analysis.
. Created Key performance indicators (KPI) for Enterprise Risk Management,
Business Continuity Planning (BCP), and Change Management.
. Extensive experience on Excel, Word, PowerPoint, MS Project, MS Visio,
Rational Suite and SQL.
. Excellent communication skills to work with diverse personnel (technical
& non-technical) in a wide variety of business and technical
environments.
. Proven track record to comprehensively understand short and long term
business objectives, to identify and report key metrics to PM for
performance metrics.
. Followed a structured approach to organize requirements into logical
groupings of essential business processes, business rules, information
needs
. Development of feasibility studies and strategies expressed in business
artifacts to analyze with different levels of the organization the
project scope and life cycle, to edit/fine tune them according to the
needs
. Periodically checked for any deviations in project scope of against
client requirements and budget.
. Created Training programs and Training manuals for internal users during
new software deployment.
. Extensively interacted with developers in terms of creating, reproducing,
fixing and testing the new builds.
. Created and executed complex SQL Queries as a part of luminance
traceability and identification testing.
. Written Test Cases for ETL to compare Source and Target database systems
TECHNICAL COMPETENCIES
Operating Systems Windows
Engineering Programs AutoCAD, Solid Works, Pro-Engineer, Photopia
Software Tools / HP Quality Center, MS Office, IBM Rational Requiste
Programs Pro, ADP, Business Objects
Project Management Microsoft Project, MS-Visio
Tools
Reporting Tools Business Objects6.5, Cognos 8.0 Suite
Defect Tracking Bugzilla, Quality Center, Test Director and Rational
Tools Clear Quest.
PROFESSIONAL WORK DETAILS
Boys & Girls Village, Milford, CT Oct 2013 - Till Date
Business / Data Analyst
Responsibilities:
BGV's HR & Finance department required updated workforce solutions and
switched to ADP's HR and Payroll system but rigorous analysis on the
enterprise-wide legacy system and help in implementing the new ADP system.
My role was to closely with various functional groups involved groups to
gather requirements, troubleshoot and resolve issues in Implementation,
customized Product Management and reporting.
. Work closely with IT and the data owners/subject matter experts for
requirements gathering
. Assisted in creation of knowledgebase articles, technical notes, how to
documents for change control and application code deployments
. Primary functional and technical liaison ensuring that ADP application is
implemented on time and per client specifications.
. Provided information and explanation of product functionality/design to
client and project stakeholders
. Participated with PM in the development of project schedules by providing
project progress via comprehensive status reports on work progress,
effort, etc. relative to strict project deadlines, and clearly identifies
risks in schedule and scope.
. Created workflow diagrams, UML diagrams, process models using MS-Visio.
. Microsoft SharePoint, used to manage the project related deliverables to
client and maintained internally for the audit purpose
. Conducted user training sessions for new applications while training and
trouble shooting for new application launch
. Developed guidelines/ best practices to reduce costs & turnaround time
for data collection & analysis.
Environment: MS SQL, Igate, COBOL, CICS, SQL Server, JCL, Web Share point,
Quality Center, MS Visio, Tumbleweed, BAM
University of New Haven, West New Haven, CT Mar 2013 - Sep 2013
BA / Data Analyst in Tri-Solar Power Project
Responsibilities:
CL&P partnered with UNH to build luminance analysis software to analyze the
efficiency of solar energy for generation of light, heat and electricity.
Rigorous data collection, data analysis and data tracking were a major
portion of the project for comparing results and to test of software
credibility. PM was in-charge of creating user manuals for internal users.
. Developed guidelines/ best practices to reduce costs & turnaround time
for data collection & analysis.
. Created workflow diagrams, UML diagrams, process models, activity
diagrams, use cases, for incorporating design changes in the legacy
software system
. Worked with the PM & 3rd party vendors for tracking project progress and
resolved any project related issues or technical clarifications.
. Extensively interacted with developers in terms of creating, reproducing,
fixing and testing the new builds.
. Created and executed complex SQL Queries as a part of luminance
traceability and identification testing.
. Written Test Cases for ETL to compare Source and Target database systems
. Analyzing the system/business requirements for migrations of grouped
data.
. Analyzed and translated business requirements into system specifications
utilizing UML and RUP methodology. Documented and assisted the QA Team
with the Test.
. Documented the Requirement Traceability Matrix for tracing the Test Cases
and requirements.
. Managing project with agile-scrum methodology for successful execution
with Joint Application Sessions (JAD) to collect and report requirements,
perform data analysis / reconciliation
. SQL server and various SQL queries used to validate the ICD 9 and ICD 10
values in the backend database system
. Cycle's execution for the latest ICD 10 project and defects tracking and
validating the results.
. Involved in analysis, detailed design, development, testing (UI)
. Assisted Data Architecture process through Business Rules definitions,
Data Acquisition and Data Transformations
. Identified Data Quality, Data Integrity issues and provided Data
Governance solutions to satisfy data needs of Business Users
. Extract, Transform and Load (ETL) and BI tools have been used in the
projects on loading the data and maintain the data for reporting
Environment: MS SQL, Igate,, MS Visio, Java 1.6, COBOL, CICS, SQL Server,
Web Services, XML, HTML, QTP, Quality Center,, JAD, ETL, BI, JIRA
Edible Arrangements International, Wallingford, CT Apr 2012 - Feb
2013
BA in Kiosk Software
Responsibilities:
EAI is launching pre-order automatic ordering kiosks for brand enhancement
and additional revenue generation all over the US. The back-end of the
kiosk software is connected to EAI's franchisee inventory and technical
support team while the front end is customer (public) facing with an
absolute need to be simple & user friendly. Few locations were selected for
product testing and feedback on the kiosk performance was obtained used
focus groups from both public, in-house team and 3rd parties for product
enhancement.
. Performed all the high level requirement analysis to design new modules
and functionalities
. Modified and used Project Templates to gather the requirements and carry
on the project.
. Worked with in-house team to developed the logical and physical design of
the database, and created the necessary specifications for the developers
. Reviewed the Business Requirement Documents with the cross functional
team to analyze the High Level Requirements.
. Wrote business requirements specification (BRS) and functional
requirements specification (FRS) documents as per the business
requirements and process flow.
. Performed document analysis involving creation of Use Cases and Use Case
narrations using Microsoft Visio, in order to present the efficiency of
the gathered requirements.
. Interacted with the development team and product marketing experts making
sure that the development of the project is meeting the business
requirements.
. Interacted with client and the Technical Team for requirement gathering
and translation of Business Requirement to Technical specifications.
. Reporting via web server IIS (Internet Information Services) to create,
edit, delete and move files and directories, and share documents
. Streamlined processes to re-define project scope, milestones, and
deliverables in alignment with stakeholder requirements for new
technology/application deployment.
. Created some data mining structures to help the client to find patterns
and advanced informative queries to be applied to the backend analysis
. Worked with in-house application developers for installation,
configuration and upgrading of Microsoft SQL Server, to establish and
maintain backup and recovery policies and procedures for stored customer
info.
. Identified /recommended product customizations, enhancements, or
alternative solutions based on focus groups to meet client requirements.
Suggested methods for to achieve cost-effective services with increased
quality, efficiency and satisfied customer service
. Worked closely with the PM to suggest inputs on project planning and
control and progress.
. Successfully utilized project management software to increase recovery
rate.
. Performed User Acceptance testing and documented results.
. Trained several internal teams on new processes and operational
procedures
. Conducted GAP Analysis at various stages of the project to flush out high
level requirements from the business users and clients.
. Helped in preparation of test plan/test script for monitoring User
Acceptance Testing. Also helped in preparation of User's Manual and
conduct user training.
. Resolved requirement conflicts across programs/portfolio and between
Operation Support and Saba Vendor.
Environment:, MS Visio, Java 1.6, COBOL, CICS, SQL Server, Web Services,
XML, HTML, QTP, Quality Center, JAD, ETL, BI,IIS, GAP Analysis,CRM
FAVARH - The Arc of Farmington Valley (Non-Profit) Dec 2011 - Mar
2012
Business Analyst - HRIS Implementation
Responsibilities:
Most of the all employee related data were stored, performed and tracked on
paper and with a generous donation FAVARH decided to upgrade to HRIS. The
role of the BA was to bridge information and communication and
technicalities from various departments and work mainly with the PM & in-
house IT team to move FAVARH employee info to HRIS. The BA works supports
the implementation and use of the FAVARH's HR information, including
processes and reporting (non-profit).
. Oversaw & data integrity for implementation of HRIS system, analyzed
complex data for creation of customized reporting metrics.
. Worked collaboratively with in-house I.T team, Finance team and HR team
to maximize HRIS value.
. Analyzed requirements and system capabilities to provide feedback and
insights for improving efficiency and service to internal users.
. Created standard operating procedures for HRIS processes and worked with
Training & Development team for creating basic user manuals for staff
training.
. First-hand experience of HR functionalities and suggested methods for
electronically improve specific HR processes.
. Assisted QA team in SIT and involved in planning, execution, coordination
of entire testing cycle.
. Assisted the QA team in SIT and Business in UAT
. Liaison between Human Resources and Payroll on all FLSA and compensation
issues to ensure legal compliance. Served as a link between management
and employees by handling questions, interpreting and administering
contracts and helping resolve work-related problems.
. Managed and coordinated all HR system related projects and processes
including design, training and implementation of HRIS software; employee
and manager self-service; performance evaluation process.
. Supported and implementing changes to applications for Open Enrollment,
Change of Status and New Hire Enrollment.
. Worked with members of the HR, IT, Payroll and Benefit teams.
. Identified and clearly defined functional issues and supported IT
development staff throughout the design, development, unit testing, and
implementation phases of the software development life cycle.
Environment: People Soft, KRONOS, ADP, SMART, COBOL, CICS, SQL Server, Web
Services, XML, HTML, QTP, Quality Center, JAD, ETL, BI, MS-Excel
Larsen & Toubro, Chennai, India Oct 2010 -
Aug 2011
Project Manager
Responsibilities:
The LMS will establish, implement, and manage all learning management
strategy and system in support L&T's employees, based on industry best
practices and requirements. The LMS PM serves as SME, technical point of
contact, and vendor relationship manager. The LMS system delivered a
technology-astute vision for E-Learning, training reporting, and
performance tracking in support of the L&T Learning model.
. Lead all program communication to business &operational heads across the
board.
. Responsible for creating and maintaining all project related
documentation and reports (BO)
. Scheduled meetings with developers, System Analysts (SA) and testers to
collaborate resource allocation and project completion using MS Project
. Periodically met with stakeholders to gather business requirements during
system & program improvements. (continuous)
. Worked with learning consultant to create a blended learning program
using LMS and achieved 91% participant engagement
. Researched and assessed technologies and applications for adoption into
our suite for future expansion plans and products
. Suggested customization, system usage, operations & online content
integration (AICC, SCORM).
. Provided the development, proofreading and editing of relevant, required
written materials. Like: system overview summaries, on-line help screens
and product documentation booklets & metrics
. Conducted JAD session with learning consultants, stakeholders to
understand, gather and elicit program requirements.
. Documented the Requirement Traceability Matrix for tracing the Test Cases
and requirements
. Responsible for all dashboard, metrics & analytics for weekly project
updates to PM and clients.
Environment: People Soft, KRONOS, ADP, SMART Services, XML, HTML, QTP,
Quality Center, JAD, BI, MS-Excel
Centers for Medicare and Medicaid Services - 20/20 LLC, Baltimore, MD
July 2010 - Oct 2010
Business Analyst
Responsibilities:
The Five Star Quality Rating System is a CMS initiated effort to help
educate consumers on quality of nursing homes across the US to make
quality data more transparent for choosing their service providers. Data
to support these star ratings come from surveys, administrative (claims)
data, and medical records. The health reform legislation (Affordable Care
Act) ties federal reimbursement rates for insurance carriers
administering Medicare Advantage products to performance, as measured by
the Stars rating system.
. Elicited requirements via interviews, requirements workshops, used cases,
and workflow analysis.
. Supported all change management efforts to roll out new processes across
Five Star project
. Facilitated Joint Application Design (JAD) or other design sessions while
creating technical specifications to be used by developers.
. Worked with SME on Medicare, Medicare Advantage regulations and all other
compliances in rules for designing the Five Star Quality System.
. Documented the Requirement Traceability Matrix for tracing the Test Cases
and requirements.
. Used IBM Rational Requisite Pro &RTM to manage business and functional
requirements.
. Worked cross functionally with various teams to plan project timeline
dates and release notes.
Environment: IBM Requiste Pro, MS Visio, XML, HTML, QTP, Quality Center,
JAD, F2F, BO
Accenture - Texas Medicaid &Health Partnership, Austin, TX July 2009 -
July 2010
Business Analyst
Responsibilities:
. Conducted JAD sessions to gather business requirements on new tool and
design improvements, and liaise with developers in technical
implementation.
. Attended HL7 training for healthcare plan system upgrades to X12 gateway.
. Experienced in EDI transactions 835-I and 837-P under HIPAA 5010
compliance.
. Developed Data Conversion Strategy using ETL functions for converting
existing data to the new database.
. Assisted Project Manager to complete the project approval process.
. Conducted in depth interviews with data providers to ensure comprehensive
understanding of data operating logic and data in use.
. Analyzed the 5010 business requirements and created the impact analysis
document to create the test cases and scenarios for the EFE system.
. Coordinated with performance team using load runner to make sure the
performance of the claims
. Used analytical skills to convert customer's business needs into
operational/technical requirements
. Performed Use-Case analysis using UML to capture the dynamic aspect of
the application.
. Used MS-Visio as process simplification tool to non-technical
stakeholders.
. Collaborated with project managers and SMEs to align business goals with
technical functionalities.
Environment: Java 1.6, COBOL, CICS, SQL Server, Web Services, XML, HTML,
EEDIFECS QTP, Quality Center, EDI, GEMS, Agile, JAD, ITIL, Jira, Selenium,
Junit, ETL, BI
Mikco Manufacturing, Wallingford, CT
Junior Engineer/ Design Analyst
April 2006 - Apr 2009
Responsibilities:
. Supervised international projects for quality which led to increased
revenue and clients' satisfaction.
. Used knowledge of Lean methodology for and process improvement and
inventory control.
. Designed machine parts using Pro-E and AutoCAD.
. Hands on skills to manufacture prototypes and worked with customers to
enhance product manufacturing.
PROFESSIONAL CERTIFICATIONS AND TRAININGS
Certified Associate in Project Management - International Institute of
Project Management
Change Integration Workshop with Alpesh Bhatt, Mel Toomey and Daryl Conner