Customer Service Sales

Location:

Posted:

May 01, 2014

Michael E. Trudo

L* Grandview Drive.

South Burlington, VT 05403

Objective: Customer Service/Clerical Position that specializes working with direct/indirect Business

Customers and/or Client bases.

Highlights of Qualifications

• Excellent sales/customer service skills; effective in working with a wide range of client personalities.

• Successful sales/customer service in identifying opportunities and resolving customer related issues.

• Technically savvy assisting clients with wireless devices, video digital equipment and internet modems.

• Successful professional, over 16 years’ experience, learned/comprehended new systems and methods.

• Detail oriented, approachable, collaborative team player skilled in Windows & Microsoft Office Suite.

• Excellent verbal/written communication, strong interpersonal skills for discussion of sensitive material.

• Effective problem solving skills; will troubleshoot scenarios to bring to appropriate and final resolution.

• Leadership; Communication Workers of America Union Elected VT Chief Steward Officer 2009-2013.

Relevant Experience

Administrative Skills

• Performed daily retail cash deposits, reconciled cash drawers and petty cash for wireless corporate

store.

• Analyzed, verified retail administrative reports; drawer verify, manually entered credit cards and

voids.

• Received, checked in, transferred wireless retail product inventory in & out of wireless corporate

store.

• Coordinated, managed weekly wireless device, sim card audits and reconciled retail store

inventory.

Sales/Customer Service Skills

• Assisted customers with purchase of wireless equipment, features, accessories, cable sales and

services.

• Explained to customer’s rates of wireless, cable service; promoted and up-sold new plans and

services.

• Instructed customers on prorated wireless, cable billing and assisted them with monthly billing

payments.

• Greeted, coordinated wireless customers into retail store and answered inbound customer call

questions.

Employment History

Sales Support Representative 2009-2013 A&T Mobility, S. Burlington, VT

Customer Account Executive 2001-2007 Comcast Cablevision, S. Burlington, VT

Education

Marketing Course-Champlain College Burlington, VT

Diploma-Essex Junction Educational Center Essex Junction, VT