Accident Benefits Assistant

PAULINE FORBES

** **** **** • Ajax, ON L*T *C* • 647-***-**** • acdx6m@r.postjobfree.com

PROFILE

A dedicated individual with over 16 years of experience in Customer Service and Administration.

Excellent interpersonal skills and professional telephone manner. Continuously focuses on

delivering excellent customer service promoting the “simple, fast and easy “approach. Readily

takes on new responsibilities and challenges. Ability to research, assess, review, attends to detail

and sustain high quality customer service standards while maintaining confidentiality. Flexible,

able and willing to learn new things. Good analytical and effective problem solving skills. Team

player who sees the whole picture while focusing on primary objective.

PROFESSIONAL EXPERIENCE

TD INSURANCE 2004 – 2014

Accident Benefits Assistant 2007 – 2014

• Assisted Accident Benefits Analyst. Set up Insurer’s Examination as requested by the Analyst

in a timely manner.

• Coached new hires on daily tasks and participated in job shadowing with Accident Benefits

Analysts.

• Paid invoices for treatment; set up cycle payments for benefits and note padded reports as

requested by the Analyst. Opened new claims and assign to appropriate Analyst.

• Sent letters to lawyers and clients regarding responses to invoices and file copy requests with

breakdown of benefits paid out to claimant.

• Knowledge of Statutory Accident Benefits Schedule (SABS).

• Liaise with clinics and vendors to waive interest on late invoices on behalf of the Analyst. Also

attended TD in house file clinics for career development.

Support Services Associate 2004 – 2007

• Provided positive and immediate response to clients;

• Delivered incoming mail, faxes and reports according to departmental standards;

• Filing documents in a mobilex setting;

• Purge old files for claims services;

• Assist and cooperate with colleagues during peak periods, vacation times and special projects

while maintaining my own personal workload;

• Assists with departmental procedures to improve levels of efficiency/productivity;

• Ensure that quality standards are met;

• Prepared letters for Customer Service, Accident Benefits & Property Departments;

• Process Accident Benefits Package;

• Relieved and covered Reception & Switchboard.

PAULINE FORBES PAGE 2

LIBERTY MUTUAL INSURANCE 1997 – 2004

Sales & Marketing Assistant

• Coordinated and set up of trade shows, responsible for project displays;

• Personal Assistant to Sales Manager & Marketing Coordinator for Region;

• Administrative duties (including filing, faxing, photocopying, etc.);

• Coordinated meetings and vacations for Sales Representatives;

• Prepared weekly and monthly report forecasting for Sales Reps;

• Participated in marketing projects as necessary;

• Prepared packaging information kit for mass distribution;

• Coordinated incoming and outgoing mail with maintaining accurate inventory.

ORION BUS INDUSTRIES LTD. 1995 – 1997

Accounts Payable Clerk

• Matching packing slips to appropriate invoices;

• Administrative duties (filing, faxing, photocopying, etc.);

• Posting invoices to accounts ledger;

• Liaise with suppliers, receiver & purchasing department to resolve discrepancies;

• Sort all incoming and outgoing office mail;

• Prepared bank deposits;

• Performed other accounts payable duties as required.

EDUCATION & PROFESSIONAL DEVELOPMENT

Certificate in Office Technology Management, 2001

Certificate in Supervisory Studies, 1998

Sheridan College, Oakville, ON.

Diploma in Secretarial Studies, 1981

Northern Caribbean University (formerly West Indies College)

Jamaica, W.I.

COMPUTER SKILLS

Proficient in Microsoft Office Word, Excel & PowerPoint;

Knowledge of insurance related systems;

Typing speed of 45 wpm

INTERNAL TRAINING

Fundamentals of Communication

Anti-Money Laundering and Fraud Awareness

Dealing with the Irate Customer

ACHIEVEMENT

Personal Sales Assistant of the year Runner-up for the Canadian Region in 2002

PAULINE FORBES PAGE 3

(Liberty Mutual Insurance)

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