Project Manager Management

Mike Ike

Tel: 901-***-**** Email: *********@*****.***

SUMMARY

Mike brings over 20 years of professional business experience to the table. He has held numerous

leadership roles in Information Technology, Telecommunication (Wireline and Wireless),

Program/Project management, Organizational Change Management, Business Process Management,

System Implementation and Integration, Team Building, Software Testing, Operations management, IT

Strategy and Execution, Enterprise IT Optimization and Vendor Management, Contract Negotiations.

Mike has a track record in ensuring Information Technology is consistent with business strategic and

operational needs. He effectively manages customer expectations and ensures appropriate Change

Control processes. All of these leadership skills consistently deliver IT projects that are well staffed with

the right talent, exceed customer expectations and are completed on time and on budget.

INDUSTRY EXPERIENCE

Telecommunication, Information Technology, Transportation, Insurance, Government and Education

PROFESSIONAL EXPERIENCE

Senior Program Manager, Onyx Technology, Memphis, TN (2013 to Present)

Provides program and project management for mid-size technology firm specializing in wireless

networking, infrastructure, and process improvements engagements for city, state, and federal

government agencies, and the private sector

Directs New Product Deployment, QA and R&D enterprise wide, across multiple industries

Uses several methodologies and tracking tools such OUM, AIM, Agile/SCRUM, SDLC, MS

Office, MS Projects, Primavera, SharePoint, Innotas, etc in managing projects

Documents requirements for Enterprise Change/Release/ Training Management, Contracts, Startup,

Commissioning and Analysis

Manages development and presentation of RFP responses to US Navy Seaport, States and Cities

government

Manages the assessment of Network, Hardware and Software for Jackson City Schools

Manages the administration of EMR/PM & Billing services to small to medium medical

practitioners

Directs critical analytical thinking, data modeling, IT capacity/capability analysis user case/test case

and reporting, DM, budgets w/MPM. Logistics management, sub contractors, and procurement

agents

Documenting scope, vision, mission for sales robust New Business Continuity, Leading Strategic

Business Unit Planning, Risk Mitigation, PS, P&L. Utilized MS-Project, Oracle and MPM tools

Directs the coordination of all implementation tasks involving third party vendors as well as provide

consultation to clients on system implementation

Senior Principal Consultant/Senior Infrastructure Project Manager, ServiceMaster, Memphis TN

(2012 - 2013)

Managed the design, development and implementation of IBM P780 Servers and installation of

InfoSphere Enterprise Service/Retail Data Model; Cognos Enterprise Planning and Forecasting

Solution and Cognos Business Intelligence

Developed and managed disaster recovery strategy to support availability of critical infrastructure

for critical business functions

Managed telecom optimization project including the following fit for growth workstreams: telecom

low voltage RFP process, telecom Mobile Depot RFP process, telecom Provisioning Process,

telecom telephony refresh, telecom Wireline RFP process, telecom wireline audit, telecom wireless

audit, and establishes corporate telecom wireline and wireless policy that resulted in annual savings

of $12M

Managed the development and implementation of commercial customer web portal that integrates

with Salesforce.com

Managed the upgrade of Servicemaster DNS and DHCP Appliance to reliable, secure and resilient

BlueCat DNS and DHCP Server

Senior Principal Consultant/Project Manager, FedEx, Memphis TN (2011 – 2012)

Managed implementation of Oracle E-Business Suite R12 for the following modules: Depot Repair,

Inventory, Account Receivables, Account Payables, General Ledger, Work in Process, Bills of

Material, Quality Assurance, Cash Management, Purchasing, Order Management, Advanced Pricing,

Teleservice, Service Contracts, Knowledge Base, and Install Base using Oracle’s Unified

Methodology and FedEx GDP Methodology

Responsible for Scope Management, Issue and Problem Management, Requirements Management,

Risk Management, Communications Management, Quality Management, Configuration

Management, Infrastructure Management, Key Decision Management and Deliverables

Management

Senior Principal Consultant, Treadstone, Park Avenue, NY (2010 – 2011)

Developed short to long term strategic imperatives of the company to obtain board approval for

funding to facilitate projects implementation

Led the global ERP (Oracle and SAP) practice to drive global businesses, establishes global PMO

Ensures the right people are in the right positions to ensure effective and efficient implementation of

company results

Managed the development of project scope definitions; report progress on project budget, schedules

and resources to the executive management team, report risks and possible contingency plans;

facilitate team, conduct team meetings, develop tasks, assign roles and responsibilities

Directed the development and implementation of channel and customer business planning according

to company strategies and policies and evaluates performance versus business goals

Established analytical protocols consistent with Best Practices and directs the evaluation of

performance along relevant metrics

Oracle Project Director/Information Technology Officer, City of Memphis, TN (2004 – 2010)

Managed the implementation of Oracle E-Business Suite 11.5.9 and the upgrade to 11.5.10 utilizing

AIM: Financials (GL, AR, AP, Grants, Asset Management), eAM, Purchasing, iProcurement,

Procurement Contracts, Sourcing, HR/Payroll, HR Self Service, OLM, OTL, OAB, iRecruitment,

CRM, Balanced scorecard/Daily Business Intelligence and Public Sector Budgeting, a $20M Project

Managed the implementation of Oracle CRM (iSupport, Customer Support, Teleservice, Advanced

Inbound, Field Service, Mobile Field Service, Interaction intelligence, Advanced Scheduler, Service

Contracts, Oracle E-mail Center, Knowledge Base, and Client)

Provided City-wide leadership and direction in the management and operation of information

technologies and services across the City

Conducted the assessment and implementation of HIPPA at the City of Memphis

Managed the development and implementation of proprietary Revenue Application using .NET

Framework

Managed the development and implementation of AutoSales Application using .NET Framework

Managed the Development and implementation of CityBeautiful Application using .NET Framework

Managed the implementation of Systems Automation City-wide to create transparency

Managed the implementation of City-wide imaging scanning solutions (content management)

Led and coordinated the development and implementation of integrated, strategic IT plans and

Policies for the City of Memphis

Developed five year City of Memphis Information Technology Strategic Business Plan

Provided guidance and counsel to the executive team in the examination and definition of objectives

for existing and/or proposed information systems and the design of improved systems

Responsible in managing information technology that includes Software development, Technical

support, Security surveillance, Telecommunications, Data center and Networks applications

Project Delivery Director, U.S. Trade and Development Agency (USTDA) and NSE Project (2008 –

2010)

Managed strategic development of Business Continuity Plan and Disaster Recovery Plan for Nigerian

Stock Exchange (NSE), the project was funded by the USTDA (US Trade and Development

Authority) in order to facilitate Nigeria Stock Exchange growth

Conducted and completed a Current State and Future State Assessments of the Nigeria stock

Exchange facilities, the information gathered was compared to industry best practices to develop a

gap analysis and road-map

Reviewed technology systems, existing hardware and communications infrastructure, applications

and databases

Documented the provision for recovery of mission critical IT processing capabilities and applications

Provided sets of information technology and telecommunication infrastructure recommendations to

strengthen Nigeria Stock Exchange IT capabilities

Produced 240 pages final strategic report to Nigeria Stock Exchange executives and US Trade and

Development Authority (USTDA)

Executive Vice President /Chief Technology Officer, iMcG, Atlanta, GA (2002 – 2004)

Responsible for driving the full consulting life cycle for the Eastern region and regional growth by

working with strategic partners to identify marketplace trends and their implications for new

business/solution development

Responsible for critical client interface to understand their business objective, goals and challenges

and leveraged benchmarking to identify “best practices” and drive implementation of “best of breed”

technology solutions.

Managed high level post implementation reviews of (ERP) PeopleSoft Payroll application suites for

both Bellsouth and UPS

Led the assessment and implementation of HIPPA at Bellsouth

Led cross-functional teams in defining requirements, developing project plans, acquiring resources,

and implementing solutions

Developed and implemented Integrated Services for iMcG go to market products

Responsible for corporate financial planning, analysis and P&L statements

Senior Principal Consultant, FedEx, Memphis, TN (1997 - 2003)

Software Engineering Services Project

Managed the migration of Revenue Systems from Mainframe platform to Client Server platform

Led the business plan development effort, assessing performance against plan targets, and make

changes as needed to improve performance

Responsible for management of the financial reporting, billing, collections, revenue recognition,

flexibility, controls, stability and capacity, customer benefits

Worked with FedEx Executive team to help determine the timing of bringing in new projects based

on new business requirements and funding availability

Managed Full Cycle test, very large scale integration test and a system test

Responsible in recruiting top talents, training/deploying/coaching/mentoring

Prepared project progress report for the Management team

Implemented and managed Primavera and Webster Time reporting tool

Managed customer expectations and deliver quality service on time and under budget as well as

managing an on-going relationship with customer

Managed the development, implementation and documentation of Y2K renovation strategy

Prepared meeting minutes and monthly progress report for the Management team

Managed the design and implementation of separate MVS platform dedicated for Y2K project

Managed Y2K test, test execution, test verification and test certification

Sr. Project Manager, IBM/Lucent, Atlanta, GA (1996- 1997), Telecom Out-Sourcing Engagement

Directed the migration activities of all-Lucent Technology Payroll application from AT&T a $2B Out-

Sourcing engagement

Managed the integration of Lucent Technology payroll system to a new payroll system

Developed migration strategy and continuous maintenance support strategy of data centers

Managed the vendor selection process for contractors

Managed overall day-to-day operation of 3 data centers

Developed and implemented data center migration methodology

Integrated all Lucent Technology data centers from 35 to 3 data centers reducing annual cost by $15M

and managed Client/Vendor relationship

Sr. Project Manager, IBM/GTE, Tampa, FL (1994 – 1996), Telecom Out-Sourcing Engagement

Managed a Telecommunication Billing Application Out-Sourcing project for GTE.

Developed migration strategy from GTE data center in Thousand Oaks California to Tampa Florida

Developed migration strategy from GTE data center from Tampa Florida to Fort Wayne Indiana

Conducted research on good practices for managing and running a successful Out-Sourcing project

Managed telecommunications infrastructures and networks applications

Managed a team of Developers, Enhancement, Testing and Production support

Managed Client/Vendor relationship, Researched and implemented best practices

State Farm Insurance, Winter Haven, FL (1988 –1994)

Systems Controller

Worked as management trainee, Application Developer, System analyst and Systems Controller

Managed the development and implementation of Healthcare application for State Farm Insurance

Managed the implementation of production automated scheduling systems and trained the employees

Developed contractual agreements to structure the relationship among several key contractors,

thereby establishing deliverables, determining deadlines, and containing cost

Developed methodology for request for proposal, evaluation of proposals, and contract negotiation

terms

Responsible for budgeting, salary administration, policy administration, performance planning and

review

Involved in the interviewing and hiring process, making sure that associates have the right skill set

Maintained contact with customers, engineers, development groups and users in the event of

hardware or software problems

Coordinated various projects, planning, implementation and scheduling of new projects

Responsible for day to day IT operations to ensure that we met our deliverable

Provided operational DB2 / IMS application support, system and sub-system monitoring, batch

processing, performed system measurement analysis, system recovery, problem analysis resolution

Modified JCL / PROC, performed MVS / JES2 upgrades, systems tunings, IMS upgrades, database

migrations, database conversions, and libraries upgrades, coordinated disaster recovery

Performed change / problem management and coordinated changes, ensured that known problems

were corrected in a timely manner and associated changes were coordinated across the company

Technical Skills

Project Management Methodologies and tools: AIM, OUM, Agile, GDP

Oracle E-Business Suite: Oracle Financials, HRMS, CRM, DBI, PSB, iProcurement,

Payroll

Project Tool: MS Project 2007/2010, SharePoint, Primavera, Project Workbench

Hardware: IBM Mainframe, OS/390, HP3000, AS400, PC

Operating Systems: MVS, VSE, UNIX, Windows 98/NT

Databases: DB2, IMS, ORACLE, MS Access, TERADATA

Languages/Software: COBOL, C, JCL, SQL, VSAM, Lotus Notes, PeopleSoft, Oracle

Tools/Utilities: TSO/ISPF, File-AID, Micro-Focus, NDM, FTP, CICS, INFORMAN

Scheduling Packages: CA7, ESP, PASS, ZEKE

HTML, FrontPage, JavaScript, VBSCRIPT

Reporting Tool: Crystal Query, Excel, SQR

Presentation Tools: PowerPoint, Word, Visio

Online Tools: Workflow, Process Scheduler

EDUCATION

MBA, Embry-Riddle Aeronautical University, Daytona Beach, Florida

BS, Business Administration, Bethune-Cookman College, Daytona Beach, Florida

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