Customer Service Manager

HAMID ZENDEROUDI

Web Content Manager, Digital Media Specialist

*** ********* ******, *******, ******* M6B 2A9

Phone: 647-***-**** Email: acdx4l@r.postjobfree.com Online

portfolio: mediapoint.ca LinkedIn

PROFILE

. Designs and manages Large-Scale Multi-Language Websites.

. Designs and Deploys email and Web Marketing Campaigns.

. Designs and implements social media strategies.

. Knowledgeable in SEO, Web Analytics and Web Standards.

. Fully bilingual in French and English.

GOAL

To advance the objectives of the Marketing/Web department by using my

creative and technical skills to improve web content and digital marketing

communications.

WORK EXPERIENCE

Web Content Manager, Lexmark Canada Head Office, Richmond Hill

July 2008 to Dec 2013

Lexmark provides a broad range of printing, imaging products, software,

solutions and services.

. Managed company's public websites; ecommerce and enterprise content.

. Designed and managed digital marketing materials; marketing campaigns,

landing pages, mini sites, web banners and display ads.

. Created and deployed e-Newsletters - campaign testing, reporting and

analytics.

. Active Content Management role in highly time sensitive and detailed web

product launches.

. Collaborated with World Wide Web team on site re-design, lead generation

and brand awareness campaigns.

. Improved web content by adopting the copy for Canadian English and

French.

. Performed website routine maintenance, inventory, testing and quality

control.

Web Designer, Insurance Bureau of Canada, Contract, Toronto

2007

. Managed IBC's public and Intranet websites.

Web/Graphic Designer, SellOffVacations.com, Toronto

2004 to 2007

. Designed and maintained Canada's Largest Discount Travel Company

websites.

. Designed SelloffVacations new logo and brand identity - worked to insure

company's visual consistency and brand awareness.

. Designed and maintained company's marketing and promotional material

(Nation-wide billboards, newspaper ads, brochures, banner ads and

newsletters).

Freelance Designer, Mediapoint, Toronto

2002 to 2004

Worked with clients on all steps of web design; conceptualization,

development and maintenance.

EDUCATION

Multimedia Techniques Diploma, Coll ge des Grands Lacs, Toronto (Graduated

with Honours)

Emphasis: Web design / Interactive authoring software / Image processing

software / Project Management / Video and Audio editing / Animation.

SOFTWARE

Adobe Creative Suite: Dreamweaver / Flash / Photoshop / Illustrator /

InDesign / Acrobat Pro / Premiere / Fireworks. SoundForge / TortoiseSVN /

SFTP / Microsoft Office.

Content Management Systems: Open source, commercial and in-house CMS

(Vignette / Oracle ATG / SharePoint / Joomla! / WordPress / Zen Cart)

Email Marketing tools: Eloqua / Vigorate / Google Analytics / Adobe

SiteCatalyst

HTML / CSS / XML / JavaScript / Actionscript / PHP / MySQL.

LINKS

Lexmark.ca Marketing campaign/Mini site:

PartnerNet.lexmark.ca ca.lexmark.ca/video/manulife

SellOffVacations.com ca.lexmark.ca/landingpage/NCIX

IBC.ca ca.lexmark.ca/gowaybeyondprinting/fr

E-Newsletter: ca.lexmark.ca/ColourPromo

ca.lexmark.ca/newsletter/2013/showca ca.lexmark.ca/knet/new-hire-map/home

se .html

ca.lexmark.ca/newsletter/2013/bsd-09

Web banner:

ca.lexmark.ca/newsletter/2011/launch ca.lexmark.ca/banner/EarthDay.png

_0520 ca.lexmark.ca/flash/Q4Colour.html

ca.lexmark.ca/newsletter/2012/TITU

Freelance work:

BehnamCharityofOntario.org

SMdentalagency.com

TirgariDentistry.ca

5StarDryAll.ca

AWARDS & CERTIFICATES

IT Security Awareness Certificate, Lexmark Global Learning, 2011

Customer Service Training Certificate, HRdownloads Inc., 2011

Team Canada Award of Excellence, Lexmark, 2010

United Way Committee Member, York Region 2010, 2011

Self Employment Certificate, Business Opportunities Centre, 2003

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