Customer Service Administrative Assistant

Valery A. Dowell

**** **** **** ****** * Los Angeles, California 90019

acdx4k@r.postjobfree.com Home 323-***-**** Cell 213-***-****

Visio PeopleSoft

Microsoft Word Concur Expense Management System

Microsoft Outlook Adobe Acrobat

Microsoft Excel HRIS

Microsoft PowerPoint Lotus Notes

QuickBooks Concordance

Electronic Court Filing Legal Solutions

SharePoint CompuLaw Vision

Professional Experience

WORK FORCE PLACEMENT SERVICES, Los Angeles, CA February 2013 to Present

Executive Assistant

. Temporary placement service used to obtain employment at Centinela

Feed and Pet Supplies. Support the President and Chief Operations

Officer to prepare reports of financial data. Prepare expense reports

for team members.

. Coordinate business meetings and travel arrangements for executive

team. Liaisoned with internal departments and external entities as

needed.

. Provide customer service to clients and vendors when required. Develop

filing system to ensure efficiency and easy access to information.

Prepare freight for shipment by FedEx.

. Maintain extensive contact database. Review and file corporate

documents, records, and reports.

KFORCE FINANCE & ACCOUNTING SERVICES, Los Angeles, CA, June 2011- Dec. 2012

Administrative Assistant

. Temporary placement service used to obtain employment at Toyota

Technical Center. Assisted the Human Resource Manager in preparing

financial reports. Maintained department calendars and schedules.

. Coordinated new hire orientation and materials for training classes.

Supported planning and execution of company activities/events,

answered and explained general employee service related questions.

. Assisted the engineering department with various projects. Coordinated

with the shipping and receiving team to deliver test cars and parts.

. Screened telephone calls and visitors and resolved inquiries and

requests.

KURTZMAN CARSON CONSULTANTS LLC, El Segundo, CA, July 2008-July 2010

Executive Assistant

. Supported the Vice President and ten Consultants to prepare reports of

financial data. Prepared expense reports for consultants and team

members.

. Coordinated business meetings and travel arrangements for executive

team. Maintained complex calendar/schedules and prepared presentations

for all meetings.

. Established procedures for printing contracts and issuing clients

checks ensuring timeliness and accuracy. Prepared spreadsheets to

track office growth and drafted legal documents.

. Performed clerical duties such as typing/filing, and assisted in

other related duties as assigned.

Providus, Los Angeles, CA, September 2003-June 2008

Administrative Assistant

. Provided support to the Senior Managers in preparing reports,

presentations, and handling special projects. Processed monthly

expense reports for monthly client billing.

. Coordinated travel arrangements, schedule meetings, and conference

calls. Reviewed and corrected English usage including grammar,

punctuation and spelling.

. Provided customer service to clients and vendors when required.

Developed filing system to ensure efficiency and easy access to

information.

. Maintained department calendar and prepared files for record retention

and transmitted files to storage.

COBBWELLSTAR HOSPITAL, AUSTELL, GA, January 2003-August 2003

Administrative Assistant I

. Assisted with clerical duties answering phones, typing, and filing for

the department.

. Coordinated patient's appointments. Reviewed and input data into the

computer, and processed insurance verification.

. Conducted patient interviews and explained hospital policies.

MUNDFORD MIDDLE SCHOOL, Munford, TN, August 2000-December 2002

Administrative Secretary

. Coordinated appointments for the principal, teachers, and staff.

. Provided administrative support to the principal and staff for school

events.

. Coordinated and reviewed materials for school board meetings.

Maintained student files including data set-up.

. Communicated with vendors to order supplies. Communicated with

counselors and teachers to update class schedule changes. Organized

and supported staff with various fundraising projects.

CO-COUNSEL PARALEGAL SERVICES, Los Angeles, CA, May 1997- May 2000

Paralegal

. Temporary placement service used to obtain employment at Pacific

Telesis Legal Group and Weston, Benshoof, Rochefort, Rubalcava, &

MacCuish.

. Coordinated with attorneys and paralegals to review microfilm

documents for trial preparation. Prepared witness files, created

privilege logs and trial notebooks.

. Reviewed documents for attorney-client privilege. Consistently

communicated with attorneys and clients regarding status of project.

Education and Credentials

Continued Coursework in Business towards Bachelor's Degree 2013/West Los

Angeles College

Legal Secretary Certificate 2008/ Beverly Hills Bar Association, Beverly

Hill, CA

Coursework in Business / University of Tennessee at Martin, Martin, TN

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