Customer Service Manager
Resume:
HEATHER A. SCHLESINGER ** Fair Meadows Way
Dallas, GA 30132
***********@*****.***
BACKGROUND SUMMARY
Extensive and progressive managerial and administrative experience
within the non-profit and occupational medicine industry.
Particularly effective in project coordination utilizing
organizational and analytical skills, creating efficient office
procedures and assisting in technological issues. Excellent
interpersonal, customer service, training and mentoring skills.
PROFESSIONAL EXPERIENCE
IT Fitness, Inc.
A fitness studio providing group fitness classes, yoga and personal
training services.
General Manager April
2011- Present
Maintain and operate in all executive business functions, financial
reporting and management of staff
. Manage all day-to-day operations of 1500sq ft. fitness facility.
. Maintain all accounting, payroll and tax information utilizing
Quickbooks financial software
. Develop all budgets based on need and other financial reports.
. Prepare and create all marketing materials including brochures,
flyers, postcards and other documents
. Manage a staff of 6 fitness instructors including Payroll and
filing 1099 forms
. Create mass e-mail campaigns and pursue other advertising options
through local and national media.
. Develop, maintain and update company website.
. Utilize membership database for tracking and reporting needs as
well as processing financial data.
Chic Occasions, LLP
A bridal show production company producing 6-10 shows a year.
Administrative Director August
2007 - April 2011
Maintained and operated all executive business functions and
financial reporting
. Maintained all accounting, payroll and tax information.
. Prepared all budgets and other financial reports.
. Prepared and created all marketing materials for an average of 6
shows per year including postcards, posters, brochures and
invitations.
. Created mass e-mail campaigns and pursue other advertising options
through local and national media.
. Developed, maintained and updated company website.
Marietta/Cobb Museum of Art, Marietta, Georgia
2003 - April 2008
A non-profit American art museum located in Marietta, GA featuring four
exhibitions a year plus other special events;
Assistant Director
Maintained the financial reporting systems, supervised staff, handled
building maintenance and coordinated all business functions in
conjunction with the Director and the Board of Trustees.
. Successfully reduced operating costs by 70% within first year of
employment. Implemented procedures to control spending.
. Successfully implemented organizational procedures to streamline
the process of data collection and usage that was previously
unavailable. Re-evaluated all procedures to ensure their
efficiency and efficacy.
. Created and designed all marketing and promotional materials for
the museum including exhibition brochures, invitations and posters.
. Compiled and analyzed financial data relating to revenue, expenses
and activity. Created reports as requested and needed. Prepared
financials for tax preparation.
. Assisted in developing annual budgets. Analyzed cost versus need.
. Supervised Event Coordinator and Weekend Supervisor. Assisted in
hiring and training of new staff.
. Handled all aspects of Accounts Payable and Receivable including
writing checks, preparing and authorizing check requests.
Maintained Peachtree Complete Accounting Software.
. Prepared and reported bi-monthly payroll. Prepared 1099 tax forms
and other employee tax information.
. Maintained and upgraded Membership database. Coordinated all
aspects of museum membership.
. System Administrator for computer network. Including software
upgrades, DSL service, network back-ups, account creation and
normal server maintenance.
The Corporate Health Center, Trenton, New Jersey
1994 - 2003
Leading occupational medicine facility servicing over 800 area employers; a
service of Capital Health System;
Information Support Specialist
2001 - 2003
Served as the primary administrative support and project leader for
various information and automation processing and database activities
related to multiple revenue enhancement and operation functions of
this occupational health center.
1. Successfully implemented a computerized scheduling system, which
improved office efficiency by 40%.
2. Designed relational databases using Microsoft Access such as
workers' compensation tracking system, cost analysis, and
patient/client survey analysis to increase automation within the
office.
3. Compiled and analyzed corporate financial data relating to
activity and revenue.
4. Oversaw the Workers' Compensation Representative position.
Assisted in hiring and training of new staff.
Workers' Compensation Representative
1994 - 2001
Assisted the Director in special projects and other advanced
administrative functions. In addition, substituted for the current
Workers' Compensation Representative.
. Managed the insurance verification process, scheduling and
follow-through for all patient referrals for the health
center.
ACQUIRED COMPUTER EXPERIENCE
Advanced user of Microsoft Publisher, Microsoft Office Suite 2003 & 2007,
Microsoft Outlook 2003 & 2007, Quickbooks, Peachtree Complete Accounting,
Microsoft Windows 7, XP and Vista. Intermediate user in Microsoft Access,
Microsoft FrontPage AS/400 and Microsoft Project. Familiar with Microsoft
Project and Microsoft Access' Visual Basic and SQL.
EDUCATION
B.A., Art History, Rutgers, The State University of New Jersey
2000
A.S., Office Systems Technology, Mercer County Community College
1994
AWARDS
Capital Health System Service Excellence Award Winner 2001
VOLUNTEER WORK
Treasurer on the Advisory Board for the Southeastern Greyhound
Adoption February 2010 - March 2011
Non-Profit Organization
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