Human Resources Manager
Resume:
Jim Anderson
Bountiful, UT 84010
Kingsley, Western Australia
+61-8-9409-6324
Skype: janderson_10
**************@*******.***
Jim Anderson
SUMMARY Business operations and human resources executive with a demonstrated record of exceeding
profitability goals, turning around underperforming units and driving increased revenues and
market share while creating employee-friendly, safe, and productive work environments.
Personable, analytical, and cost-conscious senior-level executive offering broad-based
experience in directly managing Human Resources, Customer Support, Safety and Quality
Assurance in offices in ten countries.
Champion a strong account management focus on ensuring customer satisfaction and loyalty.
Excel in brand positioning, revenue growth, financial management and driving operational
excellence.
Considerable expertise creating innovative benefit and wellness programs, developing leading-
edge training programs that delivers an above-average ROI.
Superior project management, implementation, follow-up, negotiation, and consensus-building
skills.
Proven ability to investigate and resolve highly complex and sensitive workforce complaints and
ensure internal and regulatory compliance.
SKILLS & ABILITIES MOTIVATIONAL LEADERSHIP
High Performing Talent Acquisition
Performance Management
Dispute Resolution
Reward and Recognition Plans
Values Based Culture Management
International Employment Law
Expertise
Employee Relations, Diversity and
Inclusion
CHIEF HUMAN RESOURCES OFFICER/EVP HUMAN RESOURCES/SAFETY,
EXPERIENCE
IMMERSIVE TECHNOLOGIES OFFICES IN - PERTH AUSTRALIA, SALT
LAKE CITY UTAH, CHILE, PERU, MEXICO, CANADA, GERMANY, SOUTH
AFRICA AND INDONESIA
August 2006 – May 2014
Immersive Technologies is the world’s largest supplier of training simulators to the mining
industry.
Key Responsibilities
As a member of the Executive Management Team and reporting to the CEO, participated in
setting and implementation of corporate strategies.
Evaluated and determined the need for and developed specific employment and safety related
policies and procedures in line with laws and regulations for all locations in which the company
operated.
Developed and implemented human capital practices that allowed us to attract and retain high
capability talent.
Developed and implemented a Safety Management System for each of the countries in which the
company operated.
Developed and conducted training in areas ranging from Sales, Account Management,
Leadership, Management, Communications, Harassment and Bullying.
In addition to other areas I also was responsible for managing all company travel, globally, as
well as facilities management.
Key Accomplishments
Sep up company structures, recruited and set up all offices outside of the Perth head office.
Grew the company from 65 employees to 320 employees.
Kept staff dysfunctional (employees we wanted to keep) turnover at an average of 2.3% for eight
years.
Did not have any lost claims or adverse action during my employment.
Grew revenue by 50% year on year for five consecutive years.
Lost time injury rates dropped from one monthly when I started to no lost time injuries in four
consecutive years.
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Developed policies and processes from the ground up.
EXECUTIVE MANAGER, IMMERSIVE OPERATOR TRAINING (IMMERSIVE
TECHNOLOGIES)
June 2008 – June 2010
Key Responsibilities
As an additional responsibility managed the business which was a strategic acquisition which
allowed Immersive Technologies to deliver training to mining operators as recertification and as
an entry point into the workforce.
Key Accomplishments
Grew the business by 50% in the first year.
Accredited as a registered training organization.
Developed new materials and expertise that allowed Immersive Technologies to start a
consulting business to complement the technology business.
Sold the business within 24 months at a profit while also having grown the core consulting
business which is now responsible for 15% of total revenue.
EXECUTIVE MANAGER GLOBAL CUSTOMER SUPPORT, IMMERSIVE
TECHNOLOGIES
June 2010 – August 2012
Key Responsibilities
In addition to my core responsibility provided leadership to the Customer Support team which
was responsible for training customers to use the equipment as well as ensure that the
equipment was working with only a 2% down time. The company had equipment in 42
countries and team members in 16 locations throughout the world.
Responsible for ensuring that all contractual obligations were achieved.
Accountable for ensuring that customers achieved their corporate objectives and were happy
with our products and services.
Key Accomplishments
Grew services revenue by 70% while lowering the cost to provide services by 9%.
Improved customer satisfaction by 20% by implementing new processes and training that
focused customer facing staff on true value adding activities.
Implemented a CRM system
EXECUTIVE MANAGER QUALITY ASSURANCE, IMMERSIVE TECHNOLOGIES
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July 2011 – May 2014
Key Responsibilities
My role was one of a consensus builder, who drove collaborative change to assure, self-
sustainable systems throughout the product lifecycle. Developed holistic strategies for
integrating hardware, software and product acquisitions.
Key Accomplishments
Introduced product testing initiatives which reduced field service calls/return visits on average
18%. This saved the company $324,000 annually.
MANAGER LEARNING AND DEVELOPMENT, BUNNINGS PERTH AND
MELBOURNE AUSTRALIA
December 2003 – August 2006
Bunnings is the largest retail chain of hardware stores in Australia and New Zealand
Key Responsibilities
Managed a wide range of high level projects and entire training curriculums from set up to
evaluations and follow-up.
Key Accomplishments
Headed up the project to train all staff how to use a new MRP system. This took 18 months
including development and rollout. This was a key position that supported the implementation
of a 25 million dollar investment.
Completed 12 major job task analysis projects to document technical work processes.
Designed multiple training programs, each in multiple forms of media.
Produced detailed publications and handbooks.
SENIOR MANAGER HUMAN RESOURCES, PROVIDIAN FINANCIAL SALT LAKE
CITY UTAH AND HENDERSON NEVADA
September 2000 – October 2003
Oversee the HR function at a 2000 employee call center.
Key Responsibilities
Developed and grew the HR function. Played a key role as a member of the executive leadership
team in developing and implementing strategic company initiatives for this company generating
$250 million in revenue.
Key Accomplishments
Initiated and launched a cutting-edge wellness program that led to a 4% reduction in
insurance claims.
Lowered insurance costs by boosting employee’s use of in-network providers to 95% in
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2009 from 50% in 2002.
Saved the company $180,000 by sourcing a new wellness-plan broker and negotiating a
favorable contract.
Reduced workforce complaints by 95% over a 5-year period by developing & implementing
leadership-training initiatives.
Increased efficiency, accuracy, and access to real-time information, while saving $85,000
annually, by implementing a Web-based Payroll/HRIS integrated system that housed benefits
and wage information in a centralized repository.
MANAGER HUMAN RESOURCES, THE ASSOCIATES/CITI FINANCIAL
January 1996 – September 2000
Key Responsibilities
Developed policy and directed and coordinated human resources activities including
employment, compensation, labor relations, benefits and training.
Analyses wage and salary reports and data to determine competitive compensation plan.
Advise department managers of Company policy regarding equal employment opportunities,
compensation, and employee benefits.
Act as legal counsel to ensure that policies comply with federal and state law.
Develops and maintains a human resources system that meets top management information
needs.
Identified legal requirements and government reporting regulations affecting human resources
functions and ensures policies, procedures, and reporting are in compliance.
EDUCATION EDITH COWAN UNIVERSITY, HUMAN RESOURCES MANAGEMENT AND
EMPLOYMENT LAW 2003-2004
UNIVERSITY OF UTAH, HUMAN RESOURCES MANAGEMENT 1991-1993
LDS Business College, 1989-1990 Business Administration
REFERENCES PETER SALFINGER
Immersive Technologies
Email **********@*********************.***
Phone + 61 6 93479001
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