Life Insurance
Resume:
Francoise Cain
**** * ********* **. ***** Deer, WI 53223 414-***-****
Objective
To obtain a position in the Customer Service Industry and deliver the best of my expert skills and
knowledge gained through many years in this profession.
Employment
Production Manager
employed 01/2010 – 04/2014 Accurate Lending St Francis, WI ( Patriot Mortgage)
As a Production Manager I Supervised production within the mortgage banking branch and also produce
individual sales production. I Develop existing and cultivates new origination sources for one or more
mortgage product. I manage the staff’s workflow and assigns prospective loan requests. I work with
subordinate loan officers on more complex or problematic loans. I Monitor and manage the branches
performance and report findings to Senior Management.
I also am responsible for ordering and reviewing Titles, appraisals, tax transcripts, and Mers review. I also
perform written and verbal verification of employment, verify assets and bank statements. I review all
income (pay stubs, taxes, schedule K-1, pension statements, and SSI award letters) to insure all debt to
income is accurate and true. I review the application and disclosures to make sure that I am compliant
with the new lending laws.( When needed)
Customer Service Years Employed 09/2006 - current
Liveops Inc.(part-time) San Palo, CA
As a At Home Customer Service Rep I am an independent contractor who's duties are to assist customers
in placing orders and customer complaints for various products.
Senior Loan Originator Years Employed 12/07 - 01/10
Alpine Financial West Allis, WI
As a Senior Loan Originator I was responsible for reviewing financial statements, credit reports,
applicable ratios, and verifying residential appraisal meets required standards. I also gained experience in
fraud detection techniques, report preparation, re-negotiation of loans, providing performance feedback,
providing training and guidelines to junior staff.
Loan Originator Years Employed 06/05 - 11/07
Patriot Mortgage Wauwatosa, WI
As a licensed Loan Originator I helped Wisconsin residents secure finances to purchase or refinance
homes. My duties included telemarketing, processing, and structuring loans to benefit the homeowner.
Senior Loan Processor Years Employed 03/01 - 06/05
Alpine Financial West Allis, WI
As a Senior Loan Processor I ordered and reviewed payoffs, homeowners insurance, title commitment,
ran DU and LP, ordered verification of employment, verification of deposits and mortgage history. I
reviewed the 1003 and all of the RESPA documents to make sure they were compliant with state laws and
federal guide lines. I also worked hand and hand with the closer and title company to satisfy any and all
funding conditions.
Management Member Years Employed 08/99 - 03/01
Alpine Financial West Allis, WI
As a Management Member in the marketing department I contacted potential customers and set
appointments to come into the office to get a free consultation, trained Assistant Loan Officers on the
basic knowledge of "Qualifiers" (i.e. debt ratios, late payments and what the clients savings would be
after a refinance or purchase of their residence or rental property).
Education
Business Operations Years Attended 1998 - 1999
DeVry Institute of Technology Chicago, IL
High School Diploma Years Attended 1994 - 1998
Brown Deer High School Brown Deer, WI
As a high school student I took general and collage prep courses and maintained a 3.0gpa.
Skills
FHA
VA
Conventional
Sub Prime
Reviewing financial statements
Mortgage loan processing
Calyx Point
DU and LP
HUD 1 settlement statements
Additional Skills
Ability to prioritize and organize functions on daily basis.
Strong interpersonal and communication skills. Familiar with fraud detection techniques, lending guide
lines, mortgage industry, and loan restructuring, reviewing and processing large individual consumer
requests.
Pay attention to details and easily adapts to a fast pace environment
Accreditations
FHA training
Extended education of the new 2011 laws and regulations.
Life & Health Insurance License
Awards
Processor of the year
Top producer as a loan originator
Perfect attendance.
Interests and Activities
I love to read suspense and self help books, spend time with my family, and exercise.
References
Anthony Winneshiek (Management) 414-***-****
Maurice Brown ( Management) 414-***-****
Mike Pertrusek ( Management) 414-***-****
Cassandra Bauerle ( Management
Contact this candidate