Francoise Cain

**** * ********* **. ***** Deer, WI 53223 414-***-****

Objective

To obtain a position in the Customer Service Industry and deliver the best of my expert skills and

knowledge gained through many years in this profession.

Employment

Production Manager

employed 01/2010 – 04/2014 Accurate Lending St Francis, WI ( Patriot Mortgage)

As a Production Manager I Supervised production within the mortgage banking branch and also produce

individual sales production. I Develop existing and cultivates new origination sources for one or more

mortgage product. I manage the staff’s workflow and assigns prospective loan requests. I work with

subordinate loan officers on more complex or problematic loans. I Monitor and manage the branches

performance and report findings to Senior Management.

I also am responsible for ordering and reviewing Titles, appraisals, tax transcripts, and Mers review. I also

perform written and verbal verification of employment, verify assets and bank statements. I review all

income (pay stubs, taxes, schedule K-1, pension statements, and SSI award letters) to insure all debt to

income is accurate and true. I review the application and disclosures to make sure that I am compliant

with the new lending laws.( When needed)

Customer Service Years Employed 09/2006 - current

Liveops Inc.(part-time) San Palo, CA

As a At Home Customer Service Rep I am an independent contractor who's duties are to assist customers

in placing orders and customer complaints for various products.

Senior Loan Originator Years Employed 12/07 - 01/10

Alpine Financial West Allis, WI

As a Senior Loan Originator I was responsible for reviewing financial statements, credit reports,

applicable ratios, and verifying residential appraisal meets required standards. I also gained experience in

fraud detection techniques, report preparation, re-negotiation of loans, providing performance feedback,

providing training and guidelines to junior staff.

Loan Originator Years Employed 06/05 - 11/07

Patriot Mortgage Wauwatosa, WI

As a licensed Loan Originator I helped Wisconsin residents secure finances to purchase or refinance

homes. My duties included telemarketing, processing, and structuring loans to benefit the homeowner.

Senior Loan Processor Years Employed 03/01 - 06/05

Alpine Financial West Allis, WI

As a Senior Loan Processor I ordered and reviewed payoffs, homeowners insurance, title commitment,

ran DU and LP, ordered verification of employment, verification of deposits and mortgage history. I

reviewed the 1003 and all of the RESPA documents to make sure they were compliant with state laws and

federal guide lines. I also worked hand and hand with the closer and title company to satisfy any and all

funding conditions.

Management Member Years Employed 08/99 - 03/01

Alpine Financial West Allis, WI

As a Management Member in the marketing department I contacted potential customers and set

appointments to come into the office to get a free consultation, trained Assistant Loan Officers on the

basic knowledge of "Qualifiers" (i.e. debt ratios, late payments and what the clients savings would be

after a refinance or purchase of their residence or rental property).

Education

Business Operations Years Attended 1998 - 1999

DeVry Institute of Technology Chicago, IL

High School Diploma Years Attended 1994 - 1998

Brown Deer High School Brown Deer, WI

As a high school student I took general and collage prep courses and maintained a 3.0gpa.

Skills

FHA

VA

Conventional

Sub Prime

Reviewing financial statements

Mortgage loan processing

Calyx Point

DU and LP

HUD 1 settlement statements

Additional Skills

Ability to prioritize and organize functions on daily basis.

Strong interpersonal and communication skills. Familiar with fraud detection techniques, lending guide

lines, mortgage industry, and loan restructuring, reviewing and processing large individual consumer

requests.

Pay attention to details and easily adapts to a fast pace environment

Accreditations

FHA training

Extended education of the new 2011 laws and regulations.

Life & Health Insurance License

Awards

Processor of the year

Top producer as a loan originator

Perfect attendance.

Interests and Activities

I love to read suspense and self help books, spend time with my family, and exercise.

References

Anthony Winneshiek (Management) 414-***-****

Maurice Brown ( Management) 414-***-****

Mike Pertrusek ( Management) 414-***-****

)414-***-****

Cassandra Bauerle ( Management

Contact this candidate