Customer Service Nurse

Franka Maynard

*** ***** *** ***** ****** ******.****@*****.***

Los Angeles, CA 90013 213-***-****

OBJECTIVE

Licensed Vocational Nurse with 20+ years of experience seeking a full-time position in which my patient care experience and commitment to service will be an asset.

PROFESSIONAL SKILLS

• Experienced in psychiatric care and medical-surgical floor nurse

• Up-to-date with current nursing practices and medical techniques

• Extensive background in caring for patients with HIV/AIDS

• Provides superior customer service and patient care

• Competent in time management skills; organized and multi-tasking

• Good computer skills: Microsoft Office and Outlook

• Punctual, reliable, and dependable care provider

EMPLOYMENT HISTORY

Always Right Home Care, Torrance, CA 2013- present

In- home caregiver

• Assist with household needs such as laundry, dusting, sweeping, and cooking

• Responsible for transporting patients to their doctors appointments and to the pharmacy

• Maintain a medication schedule per doctors orders

• Research medications for knowledge of patient safety

• Assist with personal care such as bathing, assisting patient to the commode, and ambulation

Northern Manhattan Nursing Home, New York, NY 2001 – 2012

Charge Nurse in 40-bed Geriatric Unit

• Monitored Coumadin levels, post dialysis, and hypo/hyperglycemia patients

• Supervised the work of three Certified Nursing Assistants

• Charted and entered all data into computer

• Medication/treatment administration including G tube care, IV therapy, Trach Care, Colostomy, Foley Catheter; also cared for patients with Alzheimer’s and behavioral problems

• Observed vital changes in patient condition including vital signs/laboratory tests

Alice Ditman, Los Angeles, CA 2000 – 2001 Practical Nurse

• Provided in-home services to a 78-year-old patient with stomach cancer

• Assisted with bathing, dressing, hygiene, cooking, shopping and housekeeping

• Administered medications according to instructions; monitored intake of medications and food

• Accompanied patient to medical appointments and other out-of-home trips

• Offered daily exercise and recreational opportunities

Bronx-Lebanon Special Care Unit, Bronx, NY 1992 – 1998

Infection Control Nurse/LVN

• Passed out meds, treatments; responsibilities included G-tube, IV therapy, Trach, Colostomy, Foley Catheter care in 40-bed AIDS unit

• Administered Methadone

• Evaluated nursing intervention outcomes, conferring with other health care team members

EDUCATION AND CERTIFICATIONS

Woodlands High School, New York, NY, Diploma

William T. McFatter Vocational Tech, Davie, FL, Vocational Nursing Certificate

License in Vocational Nursing (CA)/ License in Practical Nursing (FL and NY)

Other Certificates: American Red Cross CPR/ AED/ First Aid Certified, IV certified/blood withdrawal, Infection Control

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