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Customer Service Medical

United States
April 29, 2014

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James P. Jaqua

*** ****** ******

Billings, MT **101



Summary of Qualifications

Highly effective team member, team leader and mentor.

Proven project development and process management skills.

Dedicated to excellence in the delivery of services for customers, clients and


Ability to direct complex projects from concept to fully operational status.

Organized, highly motivated and detail directed problem solver.

Extensive community and volunteer experience.

Outstanding oral and written communication skills.

Excellent organizational skills. Detail oriented.

Strong conflict resolution skills.

Confident self starter, resourceful, creative and goal oriented.

Work Experience

March 2009 –April 2013

Cabela’s Outfitter

Successfully helped team members set up new store for on time grand opening;

acquiring skills in product placement, planagrams, and inventory management.

Successfully completed Level II staff training in specific product line services.

Trainer and mentor for new staff members with a focus on customer service,

product line knowledge and department procedures.

Consistently provide exceptional customer service earning several certificates,

and favorable “Voice of the Customer” awards.

Voted by colleagues “Outstanding Outfitter” for the month of August 2009.

February 2004 – August 2008

St. Vincent Healthcare Home Medical Equipment Tech II

Successfully developed this new position with a focus on quality, customer

service and efficiency.

Consistently provide excellent customer service to both internal and external

customers, receiving numerous accolades and commendations.

Successfully developed and implemented recycling initiatives that were in concert

with the Core Values and Mission of the organization.

Provided valuable consultation support for patients and staff.

Successfully managed numerous and varied priorities throughout each day while

delivering, setting up and/or repairing medical equipment within the hospital

setting or in people’s homes.

Successfully reached highest level of competency – HME II – in this field.

Work Experience continued

1996 2003

St. Vincent Healthcare Headway Program Life Skills Trainer

Successfully provided supervisory care, instruction and guidance to persons with

traumatic brain injuries; enabling them to achieve their highest level of self

sufficiency and quality of life.

Promoted personal health, safety, and treatment goals.


1979 Sociology, BS University of Nebraska at Kearney

Emphasis on Human Services, Communication, and Psychology

C.D.L. Class A: Endorsements, Tanker,Doubles,HazMat 2012 Pasngr

Schlbs Aug. 2013 First Aid Cert. Aug 2013 Smith Driving Course

Community Volunteer Activities

2000 to Present

Volunteer – Habitat for Humanity

Volunteer – CareNet

Volunteer – Food Bank

Volunteer – MT Rescue Mission

Volunteer for numerous community benefit activities at St. Vincent Healthcare

Volunteer for various activities for Faith Chapel

References Available Upon Request

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