Customer Service Engineer
Resume:
Michael Ochs
San Diego, CA 92108
******@*****.***
OBJECTIVE:
To obtain a position as a Help Desk Specialist.
COMPUTER SKILLS:
Machines: NCR and Noble Mainframes, IBM AS400, IBM compatible PC's,,
Hewlett-Packard 3070 In-Circuit Tester, Logue McDonald 323i Digital IC Test
System, Cablescan Model 128. Integrated Circuit Programmers from Data I/O,
Logical Devices and Stag Microsystems.
Operating Systems: MSDOS, Windows 3.0, Windows 95, Windows 98, Windows
2000, Windows XP, Vista and Windows 7.
Programs: Microsoft Active Directory, Microsoft VPN, Microsoft Office (All
applications). Symantec Ghost. Test Generation Software from Acugen, Data
I/O and Logue McDonald. Extensive knowledge in all hardware and software
areas relating to the IBM PC and compatibles.
Access Control: Vision VingCard
Communications: Blackberry, PSTN, ISDN, Modems, Terminal Rate Adapters,
VPN.
Point Of Sale: HSI, Micros
Time and Attendance: ADP Timesaver
EXPERIENCE:
Preferred Employers Insurance Company
Help Desk Specialist
2010-2014
Maintained the company's computer systems, including PC's, servers and
networking equipment. Created and maintained Operating System Images
supporting the implementation of new Microsoft Windows Operating Systems.
Provided support for desktop applications including policy/claims systems,
imaging, and other off-the-shelf software.
Hilton Hotels
IT Specialist
2007-2010
Functioned as the sole support person for all IT related issues for three
Hilton hotels in the San Diego area. Provided 24/7 on call support to all
departments in the properties.. Maintained and procured all hardware and
software in each property and supported users with computer related issues.
Performed hardware refreshes changing all computer and network equipment
in the properties at scheduled intervals.
Plaza Associates, San Diego, CA
Help Desk Representative
2006-2007
Functioned as the single point of contact for IT operations in a call
center business. Provided front-line support and advice to end-users on
software, hardware, network and telecommunications related problems.
Analyzed and provided solutions to complex and routine problems.
Sensormatic Electronics Corp. / Tyco Fire and Security, San Diego, CA
Specialist Engineer
2001-2006
Created and maintained the Microsoft Windows operating system for a PC
based digital video recorder. Maintained the platform driver database and
was responsible for all security updates and service packs. Worked with
vendors to evaluate and procure the latest hardware to keep the product
updated with the latest technology. Configured network setups for the
remote version of the product. Provided computer hardware, software and
networking support for the engineering development team.
Evaluated and specified computer based hardware and software required for a
digital recorder product. Wrote purchase requisitions to procure the
required hardware to support the project. Provided support for the
engineering department, specifying and procuring the components required to
support the product.
Test Engineer
1997-2001
Wrote and executed test programs required to test the functionality of a
remote security video application. Used PC based test programs to test the
functionality of the application. Evaluated and specified communications
equipment to support the product.
Electronic Technician
1995-1997
Tested video surveillance equipment commonly used in the video security
industry. Configured PAL /NTSC digital video transmitters to deliver
digital audio and video to PC based workstations. Evaluated and specified
computer hardware to support a PC based security video application.
Maxwell Laboratories, Inc, San Diego, CA
Technician
1993-1994
Worked on the U.S. Government contracted Supercharged Super Collider
project. Job responsibilities included electro-mechanical subassembly
design, layout and test for the high voltage modulator portion of the
project.
The Bit Factory, San Diego, CA
Sole Proprietor
1991-1993
Established and operated an integrated circuit programming and test
business. Responsible for the procurement of capital equipment, supplies,
accounting, scheduling, customer service and all other items pertaining to
company operation.
NCR Corporation, E&M San Diego
Test Analyst 2
1985-1991
Job responsibilities included the programming and test of all Programmable
Logic Devices (PALS, PROMS and Micros) used in the full line of NCR
Mainframe and Personal Computer Systems using PC-based test programs.
Functional, DC and AC parametric tests
are included. Wrote capital appropriations for the procurement of capital
equipment, and trained production personnel in its use. Also responsible
for the generation of test procedures for all wire and cable assemblies.
Test Analyst 1
1982-1985
Job responsibilities included writing board-level test programs using
proprietary logic simulation programs. Also reviewed and implemented all
engineering design changes for test program impact.
Electronic Technician
1980-1982
Job responsibilities included the troubleshooting and repair (to component
level) of all circuit boards used in the full line of NCR Mainframe and
Personal Computer Systems.
EDUCATION:
Coleman College, 7380 Parkway Dr., San Diego, CA
1979-1980
Major: Computer Technology
GPA: 3.5
AWARDS/HONORS:
Received the General Manager's Commitment to Excellence Award from NCR
Corporation in June, 1989 for automating the programmable logic
programming and test process, which provided a yearly cost savings of
$56,000 to the company.
REFERENCES:
Available upon request.
Contact this candidate