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Customer Service Engineer

Location:
San Diego, CA
Posted:
April 29, 2014

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Resume:

Michael Ochs

**** ****** ******* **** #***

San Diego, CA 92108

acdwyq@r.postjobfree.com

619-***-****

OBJECTIVE:

To obtain a position as a Help Desk Specialist.

COMPUTER SKILLS:

Machines: NCR and Noble Mainframes, IBM AS400, IBM compatible PC's,,

Hewlett-Packard 3070 In-Circuit Tester, Logue McDonald 323i Digital IC Test

System, Cablescan Model 128. Integrated Circuit Programmers from Data I/O,

Logical Devices and Stag Microsystems.

Operating Systems: MSDOS, Windows 3.0, Windows 95, Windows 98, Windows

2000, Windows XP, Vista and Windows 7.

Programs: Microsoft Active Directory, Microsoft VPN, Microsoft Office (All

applications). Symantec Ghost. Test Generation Software from Acugen, Data

I/O and Logue McDonald. Extensive knowledge in all hardware and software

areas relating to the IBM PC and compatibles.

Access Control: Vision VingCard

Communications: Blackberry, PSTN, ISDN, Modems, Terminal Rate Adapters,

VPN.

Point Of Sale: HSI, Micros

Time and Attendance: ADP Timesaver

EXPERIENCE:

Preferred Employers Insurance Company

Help Desk Specialist

2010-2014

Maintained the company's computer systems, including PC's, servers and

networking equipment. Created and maintained Operating System Images

supporting the implementation of new Microsoft Windows Operating Systems.

Provided support for desktop applications including policy/claims systems,

imaging, and other off-the-shelf software.

Hilton Hotels

IT Specialist

2007-2010

Functioned as the sole support person for all IT related issues for three

Hilton hotels in the San Diego area. Provided 24/7 on call support to all

departments in the properties.. Maintained and procured all hardware and

software in each property and supported users with computer related issues.

Performed hardware refreshes changing all computer and network equipment

in the properties at scheduled intervals.

Plaza Associates, San Diego, CA

Help Desk Representative

2006-2007

Functioned as the single point of contact for IT operations in a call

center business. Provided front-line support and advice to end-users on

software, hardware, network and telecommunications related problems.

Analyzed and provided solutions to complex and routine problems.

Sensormatic Electronics Corp. / Tyco Fire and Security, San Diego, CA

Specialist Engineer

2001-2006

Created and maintained the Microsoft Windows operating system for a PC

based digital video recorder. Maintained the platform driver database and

was responsible for all security updates and service packs. Worked with

vendors to evaluate and procure the latest hardware to keep the product

updated with the latest technology. Configured network setups for the

remote version of the product. Provided computer hardware, software and

networking support for the engineering development team.

Evaluated and specified computer based hardware and software required for a

digital recorder product. Wrote purchase requisitions to procure the

required hardware to support the project. Provided support for the

engineering department, specifying and procuring the components required to

support the product.

Test Engineer

1997-2001

Wrote and executed test programs required to test the functionality of a

remote security video application. Used PC based test programs to test the

functionality of the application. Evaluated and specified communications

equipment to support the product.

Electronic Technician

1995-1997

Tested video surveillance equipment commonly used in the video security

industry. Configured PAL /NTSC digital video transmitters to deliver

digital audio and video to PC based workstations. Evaluated and specified

computer hardware to support a PC based security video application.

Maxwell Laboratories, Inc, San Diego, CA

Technician

1993-1994

Worked on the U.S. Government contracted Supercharged Super Collider

project. Job responsibilities included electro-mechanical subassembly

design, layout and test for the high voltage modulator portion of the

project.

The Bit Factory, San Diego, CA

Sole Proprietor

1991-1993

Established and operated an integrated circuit programming and test

business. Responsible for the procurement of capital equipment, supplies,

accounting, scheduling, customer service and all other items pertaining to

company operation.

NCR Corporation, E&M San Diego

Test Analyst 2

1985-1991

Job responsibilities included the programming and test of all Programmable

Logic Devices (PALS, PROMS and Micros) used in the full line of NCR

Mainframe and Personal Computer Systems using PC-based test programs.

Functional, DC and AC parametric tests

are included. Wrote capital appropriations for the procurement of capital

equipment, and trained production personnel in its use. Also responsible

for the generation of test procedures for all wire and cable assemblies.

Test Analyst 1

1982-1985

Job responsibilities included writing board-level test programs using

proprietary logic simulation programs. Also reviewed and implemented all

engineering design changes for test program impact.

Electronic Technician

1980-1982

Job responsibilities included the troubleshooting and repair (to component

level) of all circuit boards used in the full line of NCR Mainframe and

Personal Computer Systems.

EDUCATION:

Coleman College, 7380 Parkway Dr., San Diego, CA

1979-1980

Major: Computer Technology

GPA: 3.5

AWARDS/HONORS:

Received the General Manager's Commitment to Excellence Award from NCR

Corporation in June, 1989 for automating the programmable logic

programming and test process, which provided a yearly cost savings of

$56,000 to the company.

REFERENCES:

Available upon request.



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