Customer Service Financial

SHANTELL OWENS

**** ********* **, ********, ** **134 (C) 901-***-**** **************@*****.***

Skills

• Financial and operational reporting • Knowledge of COD • Excellent communication skills • Expert in customer relations • Excellent attention to detail • Strong organization • Self-motivated professional • SAP expertise • Filing and data archiving Work History

• Audit reporting • QuickBooks • Microsoft Office Suite proficiency • Customer service-oriented • Works well under pressure • Knowledge of colleague Customer Service/ Receptionist 05/2009 to 08/2011 Cogic Publishing House – Memphis, TN

• Answered and managed incoming and outgoing calls while recording accurate messages. • Screened all visitors and directed them to the correct employee or office. • Recorded numbers of units handled and moved using daily production sheets and work tickets. • Tracked time spent on assignments each day for productivity reporting. • Maintained friendly and professional customer interactions. • Handled various accounting transactions. • Managed office supplies, vendors, organization and upkeep. • Streamlined bookkeeping procedures to increase efficiency and productivity. • Entered financial data into the company accounting database to be verified and reconciled. Customer Service 04/2012 to 06/2012 A1 Printing – Memphis, TN

• Answered and managed incoming and outgoing calls while recording accurate messages. • Opened and properly distributed incoming mail. • Posted receipts to appropriate general ledger accounts. • Monitored payments due from clients and promptly contacted clients with past due payments. • Supervised invoice processing, purchase orders, expense reports, credit memos and payment transactions. • Developed monthly, quarterly and annual profit and loss statements and balance sheets. • Established a QuickBooks accounting system to reflect accurate financial records. • Entered financial data into the company accounting database to be verified and reconciled. • Oversaw inventory and office supply purchases. Financial Aid Contractor 04/2013 to 07/2013 Victory University – Memphis, TN

• Maintained friendly and professional client interactions at all times. • Audited student files for accuracy and compliance. • Screened all visitors and directed them to the correct employee or office. • Communicated with customers to identify and resolve outstanding payments. • Entered financial data into the company accounting database to be verified and reconciled. Financial Aid Advisor 08/2013 to Current Victory University – Memphis, TN

• Tracked financial documents in the student information system. •

Counseled incoming and current students on financial aid resources and collected information to verify financial aid eligibility.

Manually • packaged financial aid for new and continuing students and processed and emailed award letters. • Attended Financial Aid Workshops to remain up-to-date/current on industry information. • Monitored SAP of all students • verified students selected by the Central Processing Unit of FSA or those ISIRs to identify conflicting information. • Audit student files for accuracy and compliance. • Ensured that students entering school each month were packed Education High School Diploma: 2007 Hamilton High - Memphis Associate of Arts: Accountancy Current Southwest Tennessee Community College - Memphis, TN

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