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Customer Service Manager

Location:
Ottawa, ON, Canada
Posted:
April 29, 2014

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Resume:

Ferah Abou-Taam

**** ********* ****, *******, *******

! Phone: 519-***-**** Email: acdwyf@r.postjobfree.com

!

Qualifications

Performance driven administrative professional with experience in facilitating support services

and office management. Strong organizational, customer service and communication skills with

the ability to independently plan and direct business affairs. Trusted advisor, liaison and assistant.

PC proficiency in MAC OSX 10.5 operating system, MS Word, Excel, Outlook, PowerPoint.

Typing skills of 70 wpm. Fluent in English & Turkish.

!

Experience

Signature Design & Photography

Account Manager/Photographer’s Assistant

January 2008 - Current

! o Manage relationships with talent and clients including keeping track of contract terms.

o Manage multimedia such as social media as well as websites and blog postings.

o Photo editing using Photoshop and create special effects in post-production.

o Upload photos onto company websites and into databases.

o Prepare for shoots by scheduling, finding great locations and possibly renting

equipment.

o Set up and take down lighting, props and backdrops.

o Assist with model, product and wedding shoots i.e adjust lighting to achieve desire

effects.

o Take photos following specifications.

o Make sure cameras are ready and in working order.

! LLP

KPMG

SR&ED Coordinator/Administrative Assistant

June 2006 – July 2008

! o Create, edit, format and finalize documents.

o Compose and edit correspondence and memoranda from dictation, verbal direction, and

from knowledge of established department/division policies.

o Establish, maintain, and update files, databases, records, and other documents; develop

and maintain data, and perform routine analyses and calculations in the processing of data

for recurring internal reports.

Prepare, type, edit, and distribute agendas and minutes of meetings.

o

Proofread, print, photocopy and assemble client, government and internal packages.

o

Provide general assistance to offices throughout Canada in the SR&ED department.

o

Created and edited PDF documents through Adobe Acrobat.

o

Assisted with the Accounts Payable department for a one year term.

o

Utilized Microsoft Outlook for meetings, schedules and contacts.

o

Travel arrangements for executives.

o

Assist in coordinating staff functions.

o

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Page !2

Ferah Abou-Taam

! Effects Limited

Ground

Executive Assistant

June 2003 – February 2006

! o Provide administrative/secretarial support for the department/division such as answering

telephones, assisting visitors, and resolving and referring a range of administrative

problems and inquiries.

o Establish, maintain, and update files, databases, records, and other documents; develop

and maintain data, and perform routine analyses and calculations in the processing of data

for recurring internal reports.

o Travel arrangements for president, vice president and operations manager.

o Meal arrangements.

o Open, sort, and distribute incoming correspondence, including faxes and email.

o Greet visitors and determine whether they should be given access to specific individuals.

! Set

Smart

Sales Associate

October 2002 – September 2003

! o Customer Service, Cashier

o Achieved sales higher than store objectives on more than one occasion

o Assisting in overall layout and design and display of store merchandise

o Organized inventory and incoming stock

! Brick

The

Customer Service

January 2002 – September 2003

! o Answer incoming calls & assist customers and drivers with issues.

o Communicate with potential customers.

o Data entry - delivery information and any other necessary information into computer.

o Processed payments and counted monies for deposit at close of business.

!

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Education

St. Clair College of Applied Arts

2000 - 2003

! o International Business Advanced Diploma.

o Office Administration Certificate.

!

Reference:

Available upon request.



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