Customer Service Representative
Resume:
Quin L McGinn *** Christiana Street
920-***-**** Green Bay, Wisconsin 54303
********@***.***
OBJECTIVE / PROFESSIONAL SUMMARY
To obtain long term employment with growth potential with a company where I
can contribute my knowledge, strengths and positive attitude
WORK EXPERIENCE
9/2013 to Kelly Services
3/2014 Customer Care Professional 1
Properly authenticate callers
Utilize resources to appropriately transfer calls
Update address and phone numbers
Use active listening skills
10/2012 to Clarity Care
12/2012 Customer Service Representative
Receive referral calls requesting supportive and
skilled home care services
Schedule skilled nurse staff to assess potential
clients in need of skilled care services
Insurance verification of Medicare Medicad Private
Insurance
Clerical duties including copying, scanning documents,
secure email, faxing, printing and filing
6/2011 to United Heatlh Group
2/2012 Health Advisor
Resolve questions related to benefits, claims,
eligibility
Research complex issues with multiple computer
databases
Create commitments, follow through until completed
Ability to navigate through multiple websites
Exercise good listening skills, outbound phone calls to
facilities on behalf of the patients
11/2010 to Baxter Bio-life Plasma
6/2011 Plasma Center Technician
Comply with Federal State Local and company specific
regulations related to quality of product employee and
donor safety
Perform finger stick, test blood sample and record
other donor measures to include hematocrit, total
protein and weight
Take and record donor pulse, blood pressure,
temperature measures and monitor electronic donor
questionnaire system
Operate maintain and perform trouble-shooting of
plasmapheresis machines within scope of training
4/2005 to Humana Inc.
5/2009 Customer Care Representative
Inbound phone calls, Customer Service
Provide guidance on transactions inquires and
complaints
Educate customers on Humana's products as well as
vendors
Provide information related to medical benefits claims
pharmacy benefits and eligibility
Utilize good listening skills accuracy dependability
SKILLS
Customer Service Representative in both Medical and Business Industry
Excel Word Lotus Notes CAS Outlook PowerPoint Microsoft Forward Health
system
Multiple phone lines Office machines sixty wpm web navigation
Medical Insurance coding claims HIPPA and Privacy Act
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