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Customer Service Security

Norwalk, CA
April 29, 2014

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Eric R. Narron


Objective: To join an organization where I can optimize my skills in the IT industry, with an emphasis on computer

security, while being able to gain a high level of hands-on experience.

Summary of Qualifications:

- Quick learner; Knowledge of software, hardware, network, operating system, and security applications

- Ability to plan, implement, diagnose, troubleshoot, and resolve technical problems

- Communication skills; background working well with co-workers, teams and customers

- Exemplary academic record. Current 3.85 G.P.A


-Cerritos College 2012 - 2013 G.P.A. 3.85

Program: Computer Science, Networking Technology and A+ Certification

Member of Phi Theta Kappa (Honors Society) and founding member of Cerritos College Cyber Security Club

Expected Graduation date: Summer 2014

-West Los Angeles College 1995 – 1996 G.P.A. 3.2

Program: Computer science courses and General Education

Vice President West Los Angeles computer club

Technical Qualifications:

- Certifications: In progress A+ Certification, Networking+, Security +, CCNA

- Programming languages: Pascal, C, Java, HTML

- Software Applications: Microsoft Suite (Excel, Word, Access, Power Point)

- Networking: LAN/WAN, Internet, Web, Email, TCP/IP, Basic Network Setup and Troubleshooting

- Operating Systems: Windows XP, Windows 7, Windows 8, Linux, UNIX

Employment History:

January 2014 to Current

Cerritos College IT Department

Computer Technician

- Install, image and update operating systems including Windows 7 and Windows 8.1

- Problem solved a variety of hardware and software issues with end user systems

- Responsible for organizing time and prioritizing items with minimum supervision.

- Respond to trouble tickets using Spiceworks in a prompt and professional manner

- Assist IT team with special projects including installs and upgrades

- Assisted with network layer 1 projects including upgrades and replacing switches and cabling

- Familiar with remote desktop software used to access and troubleshoot remote systems

- Interact with clients to assure customer service and product quality

July 2013 to Current

RGIS Inventory Specialists

Specialist Auditor

- Ability to maintain a high level of confidentiality and professionalism in all duties.

- Worked independently while providing support to a larger team operation.

- Proficient with the RGIS held computer and other inventory equipment.

- Complete goals set by management ensuring accuracy and integrity of the data collected at all times.

- Relate information clearly and accurately, verbally and in written form, in a positive manner.

March 2005 to July 2012

Bon Appetit Food Service Management Company

Accountant and Cashier Supervisor

- Responsible for daily financial reports and activities

- Accounts Payable and Account Receivable

- Payroll with a staff of over 25 employees

- Daily reconciliation of sales as well as daily preparation of bank deposit

- Manage a complex and fluctuating workload in a high paced environment.

References available upon request

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