Technical Support
Resume:
********.*******@*****.***
*** ****** **., ***********, ** 93305
Objective
Obtain a position where I can use my skills expand my training experience and make a positive contribution to the organization.
Summary of Qualifications
- I am very familiar with Microsoft Word, Excel, and Outlook
- Strong typing skills, organizational skills & communication skills.
- I've worked with high call volume and in a fast paste environment
- I have the ability to work independently and on a team.
I can maintain a positive attitude and maintain a professional manner while interacting with consumers, clients and peers.
-Valid California driver's license
Reliable transportation
-Strong editing and proofing skills
Strong organization, oral, and written communication skills.
-Excellent listening, interpretation, and reasoning skills
- Strong ability to adapt quickly
Skills
Reliable, ability to get along with colleagues, honest, productive, Scheduling, Taking Payments, Respectful,Communication Skills, strong typing skills, organizational skills, ability to complete tasks and projects as assigned.
Experience
Acs
Xerox 401 34th St. Bakersfield Ca
93301
11/2010 - Present
- • Providing customer care and technical support to irate customers
- • Resolve network and device issues
- • Submit order request.
- • Escalate issues.
- • Take payments with top up, PayPal, or credit/debit card.
- Troubleshooting, hard reset, network updates.
- Schedule callbacks
Training
- Customer Care, 11/2010
- Technical Support, 11/2010
- Ctms Networking, 01/2011
- Ethics, 08/2013
- Violence at A Work Place, 10/2013
- Empathy, 11/2013
Education
High School Diploma
General, Clc Tech, 01/2006 - 06/2008
Contact this candidate