Customer Service Manager

Jennifer Baca -

Objective

Morris

Albuquerque, NM 87114 I aspire to find a management position, in a well established company, where I will

505-***-**** have the opportunity of providing highly motivated leadership to the staff and bring

**********@*****.*** about a positive effect to the profits of the organization.

Employment History

Label Production Manager

November 2006 – March 2014 Vitality Works, Inc., Albuquerque, NM

Responsible for the day to day management of label production department

Management of 9 employees daily activities

Instruct and direct label appliers and printers to ensure daily production needs

and requirements are met

Directly responsible for on time shipments and decreasing order in house time

Perform MRP (Material Requirements Planning) to determine inventory needs

Place label purchase orders based on customer order needs

Track open purchase orders

Receive label inventory

Work with Shipping Manager to ensure on time order processing and shipments

In house label graphic management

Upload and maintain label graphics

Create and maintain in-house marketing materials

Private Label Sales Manager

Manage all key chain stores accounts at the corporate level

Communicate and coordinated with corporate offices

Monthly promotions

Label development

New customer development

Track and report out of stock products to inventory control

Support National Sales Manager

Monthly Sales tracking and reporting

Support outside sales/broker team of 36 nationwide

Coordinate trade-show events and in-service meetings.

Network and meet and greet customers at the largest natural products show in

the country, follow up on all potential leads

Customer Service Manager

Manage customer service team of 4 daily activities

Time management

Key customer management

Order entry system maintenance

Graphics Manager

Developing and managing new literature and marketing material set up and

distribution.

Event Coordinator

Plan and coordinate all internal and external company functions including

annual National Account Tour.

Coordinate selection of hotels, research and book flights for 40+ out of town

guests, arrange transportation to and from airport, arrange transportation and

coordinate drivers for 5 day event, plan and arrange all meals for entire event,

manage all functions during event including but not limited to, broker dinner and

training, welcome dinner, facility tour and lunch catering, farm tour and lunch

catering, farewell dinner, shopping for and maintaining all incidentals needed during

event.

Coordinate and execute shipment of show booth display to 3 annual shows

located across the country including, sample preparation, marketing material

coordination, on time shipment, also attended and worked the show booth at the

largest natural products show in the country each year greeting potential customers

in person, educating on the benefits of Private Label herbal supplements, planning

broker sales meeting breakfast and dinner during the show.

Coordinate all company lunches and functions (including but not limited to

weekly production lunches, company meetings and winter and summer company

parties). Manage all aspects of catering, event planning, pick up and or delivery

coordination for all functions including event venue, coordination of menu selection,

in house contact for all aspects of events. Company parties management including

menu selection, head counts, menu selection, set up and break down coordination,

bar selection, caterer coordination, entertainment.

Education

1998 University of Phoenix, Albuquerque, NM

Associates Business Management/Administration

15 Plus years management and hands on business experience

Other Experience

Proficient in all Microsoft Office Suite software

Adobe CS5 Graphics Suite

Quick Books

DEACOM

10 key and all relevant office equipment

Strong organizational and interpersonal skills

Ability to prioritize, delegate, and control work flows

Ability to find productive methods to achieve top performance, eliminates waste, and

reduce unnecessary expense.

References

References are available on request.

Contact this candidate