E bony Roberts

*** ******* ****

Stafford, TX *7477

832-***-****

Qualification:

• Trained for ICD-9-CM, HCPCS, CPT

• Advanced Medical Terminology, Physiology, Anatomy

• Skilled in Microsoft Word, Excel, PowerPoint, Access Outlook, Publisher

• Typing skills/ 68 wpm

• Posting EOB and Patient Co-payments

• Med Track software

P rofessional Experience

Xerox

Customer Care 11/2012 - Present

• Taking Inbound Calls

• Access customer information

• Navigate Channel Supervision Message (CSM) software

• Answer any questions about plans/phone

• Provide Technical support

• Billing Specialist

A dvantage Staffing

Sales agent 12/2011 - 11/2012

• Taking outbound calls

• Access customer information

• Navigate Customer Relationship Management (CRM) software

• Navigate Local Market Tool (LMT) software

• Resolve customer issues

• Review order with customer

• Issue due date

• Make sure the customer understands their order

Razzos Cajun Café

E bony Roberts

Server 06/2010 –

12/2011

• Greet guest

• Resolve customer conflict

Education:

Sanford Brown E xpected Grad Date

April 2014

Stafford H igh School Graduated

2009