Customer Service Manager
Resume:
JOHN K. SHIREY
INDIAN TRAIL, NC PHONE 704-***-****
OBJECTIVE
Highly motivated, organized professional offering extensive transportation and logistics background... Over 15 years experience in the air cargo/freight profession... Nearly three years experience in management…Proven high achiever; meets and exceeds established goals and objectives... Innovative, resourceful problem solver... Effectively analyze situations and implement improvements to maximize efficiency... Cultivate positive, profitable long term business relationships... Outstanding communication skills; both written and verbal... Facilitate positive communication between management, staff and drivers... Extremely thorough with a good eye for detail... Dedicated and hard working; willing to accept additional responsibilities to generate results.
EDUCATION
1987 Graduated, Independence High School Charlotte, N. C.
1995 Central Piedmont Community College Charlotte, N.C.
Computer Programming I, II
B.S.V.S. I, II (Skills for Vocational Success)
Typing I, II, III
Office Occupation
Excellent Communications Skills
PROFESSIONAL EXPERIENCE
2006-Present - MC Multimodal, LLC Charlotte, NC
Dispatch Manager for Charleston/Savannah Port – Intermodal Manager
Responsible for all dispatching duties. Dispatched owner operators. Responsible for all customer service operations. Secured business as well as maintained existing business. Responsible for over the phone inside sales to secure new business, as well as maintain existing business. Responsible for all customer service operations, all Safety issues, all dispatch operations. Dispatched all drivers, as well as conducting over the phone sales to secure new and existing business. On call 24 hrs a day to resolve any problem issues either with customers or drivers. Certified in Safety Procedures, Hazardous Materials. Work fluently with Microsoft Outlook e-mail, Internet based dispatch system, Microsoft Word and Excel. Responsible for all dispatch duties.
2004 - 2006 Morgan Southern Charlotte, N.C.
Intermodel Dispatcher
Responsible for all dispatching duties. Dispatched owner operators as well as company drivers. Responsible for all customer service operations. Secured business as maintained existing business. Responsible for over the phone inside sales to secure new business, as well as maintain existing business. Responsible for all customer service operations, all Safety issues, all dispatch operations. Dispatched all drivers, as well as conducting over the phone sales to secure new and existing business. On call 24 hrs a day to resolve any problem issues either with customers or drivers. Certified in Safety Procedures, Hazardous Materials, Sexual Harassment Protocol and Management Training. Work fluently with Microsoft Outlook e-mail, AS 400 system, Microsoft Word and Excel.
2002 - 2004 Madaris Transportation, LLC Charlotte, N.C.
Intermodal Dispatcher
Dispatched owner operators as well as company drivers. Responsible for all customer service operations. Secured business as maintained existing business. Created a Rate Matrix for the company to include several individuals’ tariffs for particular customers. Traced all inbound loads daily to insure on time delivery. Emailed customers daily to advise status on drop pools in order to avoid per diem charges. Formed professional business relationships with all customers. Worked extensively with two major transportation companies (Schneider and JB Hunt) to meet deliveries.
2000 - 2002 Patriot Logistics, Inc. Charlotte, N.C.
Terminal Manager
Assisted in start up of new office in Charlotte region. As terminal manager, I was responsible for overseeing all operations and personnel. Worked fluently with the internet, (dispatch program is web based), Microsoft Outlook, Microsoft Word, and Microsoft Excel. Responsible for obtaining all daily/monthly goals, Safety Coordinator/Recruiter and Dispatching owner operators. Created several tariffs for the company to include the Charlotte office as well as two other offices as well. Communicated directly with the President and Vice President of the company. Traced all inbound loads on a daily basis to insure that freight was delivered upon notification to reduce any storage or per diem charges. Responsible for collections on past due accounts also. Established and maintained extensive business relationships with all my clients.
1997 -2000 Star Freight Charlotte, N.C.
Chief Intermodal Dispatcher
Responsible for all dispatching duties overseeing all local and linehaul moves. Trained in both van and ocean dispatch. Assisting Intermodal Manager in daily operational functions. Assisting customers over the phone with pick-up and delivery information. Quoting rates, and making sure that all loads are being picked up or delivered in a timely manner. Responsible for keeping daily revenue at or above goal. Also responsible for minimizing purchased transportation expenses. Overseeing other dispatchers and their duties.
Personal References:
Paul Vaughn - Alliance Shippers, Inc – Atlanta, Ga 800-***-****
Linh Nguyen – Independent Dispatch – Portland, Or 503-***-****
Will Morris – Expeditors International – Charlotte, NC 704-***-****
Sam McClure – C V International – Charlotte, NC 704-***-****
MILITARY EXPERIENCE
1986- 1994 Served in the United States Army Reserve/ M.O.S. – Infantry Soldier/Instructor
Primary objective: Instructor for S.T.T. (Squad Tactical Training) and Hand to Hand Combat
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