Customer Service Management

McKenna C. Porter 904-***-****

*** ***** *****, ************ **. 32218

************@*****.***

Professional Profile

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EIV Certified Budget Management

• •

Fair Housing/HUD Organizational Skills

• •

Customer Service One Site

• •

Documentation E-Site, Amsi, Resident Portal

• •

Section 8 / Rural Development E Supply, Blue Moon, Office

• •

AR/AP REAC Inspection knowledge

Professional Experience

The Lynd Company, Inc., Fl Region

April, 2011 November 2013

Community Director University Townhomes, Jacksonville 11/2013/03/2014

Community Director Marianna Gardens, Marianna 12/2012 11/2013

Assistant Community Director Marianna Gardens 04/2011 12/2012

Achievements: Was able to take a 100 unit property at 67% occupancy to above

95% for several months. Delinquency was under 3% most months after closeout.

Nominated and/or won Top HAP Property of two quarters in 2013.

Received three certificates for Resident Retention for three quarters in

2013.

Received bonus every quarter based on the TCOI and CNOI.

Responsibilities:

Marianna Gardens is a 100 unit HUD Multifamily Housing

Property. I maintained reports to the Housing and Urban Development on a

monthly basis as well as weekly assignments. Resident Criteria was followed per

guidelines. Kept files in order of compliance regulations. Promoted safe

neighborhoods and informed policies and procedures. Managed office and

Maintenance staff. Reported to both Management and Owners.

University Townhomes is a 200 unit conventional property.

Maintained reports to management and owner. Marketed weekly to increase the

occupancy percentage. Promoted safe neighborhoods and informed policies and

procedures. Managed office and Maintenance staff. Reported to both Management

and Owners.

Maco Management Co., Inc. Topeka Branch

East Gate Apartments, Clay Center, KS.

April, 2007 February, 2011

Achievements:

Found and performed major maintenance issues

Interviewed and placed quality tenants

Maintained quality living environment

Responsibilities:

Collect payments and submit invoices for payment

Perform monthly inspections/reports

Supervise/Interview/hire maintenance personnel

Maintain waiting list from which to select new tenants, collect rent and do

various reports as needed. Collection of rents, violations and evictions are also

performed as needed. Work closely with State and Federal agencies.

Education

High Plains Area Technical Center, Woodward, OK--Allied Health--1984

Central State University, Edmond, OK--Child Development AS.--1987

University of Oklahoma, Norman, OK--Developmental Disabilities BS--2000

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