High School Machine Operator

Giuseppe Sidoti

***** ******* **

Parma, OH *****

Phone: 216-***-****

Email: *********@*****.***

Education Valley Forge high school

August, 2004 ~ May, 2008

Cisco Networking/Diploma

Vocational Program: Cisco Networking

Cuyahoga Community College

August, 2008 ~ May, 2013

Associates Degree: IT:Networking Software

I’m continuing my education to earn IT:Computer Networking Hardware Degree

Then continuing my education to get Computer Science BA degree

• PC Servicing and Troubleshooting

•

Skills Basic Router Configuration

• PC Hardware Troubleshooting

• Networking Troubleshooting

• Organization

• Social and Communication skills

• Remote Network monitoring

• Troubleshooting Cisco equipment

Tier 1 Analyst

Experience Acuative Corporation, Strongsville, OH

June 2013 ~ Present

• Answer incoming calls and creating trouble tickets to escalate them to a tier 2

technician. Monitor different sites that our company had contracts with. I monitored if

the sites circuits would go down and if any of their network devices would go down. I

would troubleshoot this by sending out pings to the sites that had no connection and

we would also call the customers to see if they had a power outage or they

sometimes would bring their circuits down to do some maintenance. I also work on

issues and run with them to resolution.

Assembler/Machine operator

American Friction, Garfield Hts,OH

October, 2010 ~ June 2013

• Assemble brake pads into a fixture which went into a furnace to get bonded. Ope

rate press machines and grinders to make sure parts are made perfectly. Perfor

m speciality parts and work with the customers on purchasing our high quality pr

oducts. Troubleshoot printer which printed part number and date.

Packer/Welder

Metal Fabricating, Cleveland,OH

February, 2007 ~ October, 2010

• Pack tool boxes and made sure they were shipped out in time. Spot welded tool

boxes, so they can be packed and shipped out.

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