Project Manager Customer Service

Gwendolyn Cannon

**** *. ****** **.

Dearborn Heights, MI 48125

Cell: 313-***-****

Email: ***********@***.***

Professional experience

Lead Material Analyst October 2013 - Present

Penske Logistics, Dearborn, MI

. Manage export operations for Ford Motor Company plants located in

South America and Asia Pacific

. Follow up with suppliers

. Follow up with Ford buyers

. Extensive knowledge of Ford CMMS

. Monitor supplier weekly shipments

. Provide routing instructions to Ford suppliers (Air/Ocean)

. Analyze parts behind schedule

. Set up expedited shipments via air/ocean

. Engineering changes

. Inventory control

. Track and resolve material shortages and overage issues

. Manage expediting issues, investigate to develop process changes

required to eliminate root cause (8D)

. Cost savings in excess of $50,000

Supervisor - Customer Liaison/Release Analyst May 1999 to October 2013

Renaissance Global Logistics, Detroit, MI

. Supervise and Manage export operations for Ford Motor Company plants

located in South America and Asia Pacific

. Import/Export operations

. Cost savings in excess of $1,000,000

. New program launch/support program requirements

. Provide input to finance as needed with daily customer

invoicing/reconciliation process

. Track and resolve material shortages and overage issues

. Manage expediting issues, investigate to develop process changes required

to eliminate root cause (8D)

. Manage parts for new program launch/build

. Submit pricing in Ford CMMS system

. Follow up with Ford Buyers for new part supplier set up.

. Monitors engineering changes, parts release, and advises export

affiliates of the shipment status as well as of any critical issues in

orders to quickly resolve and ship parts as requested.

. Investigates and resolves customer requests.

. Coordinates air shipments as well as processes and provides the

appropriate shipping documentation (i.e. invoices, part lists, and Bill

of Ladings).

. Ensure that all errors are resolved and supplier releases are properly

loaded.

. Provide HTS codes to freight forwarder

Administrative Assistant November 1997 to May 1999

H.J. Russell & Company Construction, Detroit, MI

. Assistant to Project Manager

. Maintained filing system, transmitted memos and correspondence

. Scheduled meetings, travel arrangements

. Greeted clients on a daily basis

. Office Management

. Worked with various spread sheets and applications

. Worked with implementing graphs and charts

SKILLS

Strong verbal, and written communication skills. Response/reaction to

critical needs of customer within 24 hours. Excellent customer service

skills. Proficient use of Microsoft Office applications and the

Internet. 15 years of automotive experience with Ford CMMS system and

Outlook. Knowledge of GPIRS, WIPS and WERS.

EDUCATION

Cornerstone University; Grand Rapids, MI

M.B.A., Business Administration

Graduated May 2008

Cornerstone University; Grand Rapids, MI

B.A., Business Management

Graduated May 2005

ACCOMPLISHMENTS

Results Mentoring; Mentor/tutor children in Math, English and Writing

Volunteer at Michigan Technical Academy; promote literacy

Key note speaker at Michigan Technical Academy graduation ceremony ; 2009

Published Author

References available upon request

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