Customer Service Sales

Ellis Lerman

**** ********* **** ***# ** Sherman Oaks, CA 91411

818-***-****

********@*****.***

Objective: To secure a challenging position within a growing business to utilize and further my management, supervisory,

and communication skills in order to maximize effectiveness and efficiency

Education

University of California, Santa Barbara Santa Barbara, CA

Global and International Studies 2009-2013

- Cumulative GPA: 3.24

ACCENT Center Florence, Italy

Language and Culture Program 2013

Employment

The Holman Group – Northridge, CA

Jan 2014 – Present

Sales Executive

-Made sales presentations to individuals as well as large groups

-Generated leads and responded to leads provided by various company marketing activities

- Networked with insurance agents and brokers and other healthcare professionals in the area

- Attended speaking and promotional events in the community such as health fairs and open enrollmen t

- Cold called and developed new leads and sales opportunities

Farfetch.com - Los Angeles, CA

Customer Service Representative Oct. 2013 to Jan. 2014

- Provided excellent customer service via telephone, email and live chat

- Bridged conversations and negotiations between customers and clients

- Demonstrated an overall satisfaction rating of over 85%

- Gained valuable experience in international sales with a rapidly growing tech startup

City of Los Angeles, Dept. of Recreation and Parks - Encino, CA

Recreation Assistant, Director of Counselor In Training Program June 2008 to Aug 2013

- Managed and trained 40 city volunteers and achieved significant improvements in their productivity.

- Evaluated employees based on performance and efficiency

- Supervised 40 employees, scheduled work hours, resolved conflicts, and was in charge of day-to-day operations

- Successfully organized events of up to 150 participants

Skills:

- Bilingual - Fluent in Russian

-Exceptional Public Speaking skills - Qualified in 2009 for the California State Tournament in Impromptu and

Extemporaneous Speaking

- High fluency in Adobe Photoshop, Microsoft Word, PowerPoint, and Excel - 80 WpM

References: Available upon request

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