Customer Service Sales

ROBERT BURKE

***** ****** **. ***** *******, IL *0463

323-***-****/ 708-***-**** *********@*****.***

PERSONAL SUMMARY

Outstanding sales/customer service/dispatch specialist. By building relationships with customers

●

and carriers I have helped increased the company’s sales by over 42%.

Five years of experience at MySpace, handling increasingly challenging administrative duties

●

while providing internal and external customers’ satisfaction.

Excellent ability to work well within a team, multi-task and use communication and analytical

●

skills to resolve daily, as well as escalated, customer issues.

A well-developed, creative approach to handling daily and long-term work challenges.

●

Outstanding computer skills which include Salesforce CRM, and MS Word and Excel.

●

PROFESSIONAL EXPERIENCE

Zip Ship LLC, Palos Heights, Il February 2011 - March 2014

Auto Transport Sales and Service Specialist

Outstanding customer service/dispatch representative. By building relationships with customers

●

and carriers I have helped increased the company’s sales by over 42%.

● Coordinated the dispatch and move of 1000 to 1400 vehicles per year.

MySpace Inc., Beverly Hills, CA June 2006 - January 2011

Copyright-Trademark Specialist (March 2008 – January 2011)

Prevented legal action against the company through consistent, detailed and thorough handling of

●

copyright and trademark complaints within a 24-hour time frame.

● As the lead for several high-level projects, I coordinated the Copyright-Trademark unit’s

processing of the work. My efforts resulted in on-time completion of the projects.

● Created an improvisation class for MySpace employees to help foster innovative thinking and

creative brainstorming in the work environment.

Policy Enforcement Specialist (December 2006 - March 2008)

● Handled 35 to 50 phone calls or e-mails on a daily basis from law enforcement officers (LEO)

investigating MySpace profiles.

Customer Support Lead Agent (June 2006 - December 2006)

● Responded to 100-plus customer service inquiries on a daily basis which helped increase the

MySpace customer response rate by over 20%.

Kelly Healthcare Resources, Woodland Hills, CA July 2005 - May 2006

HEDIS Project Coordinator (February – May 2006)

● Coordinated medical record submissions for quality management project.

ROBERT BURKE

12950 Seneca Dr. Palos Heights, IL 60463

323-***-****/ 708-***-**** *********@*****.***

Executive Assistant (July 2005 - February 2006)

● Coordinated and wrote materials for a Blue Cross audit.

● My preparation resulted in “A” scores on the audit.

Apple-One, Westwood, CA February 2005 - July 2005

Administrative Assistant

● Prepared reports using MS Excel and MS Word for a healthcare client.

Health Net, Woodland Hills, CA September 2000 - June 2004

Adverse Action Administrative Assistant

● Prepared physician adverse activity cases for review by a Peer Review committee.

● Researched, and prepared monthly reports of physician disciplinary board reporting.

● Wrote summaries of committee minutes.

● My effective writing skills significantly reduced the time for completion of written summaries.

● Trained staff in adverse action case preparation.

● Coordinated and facilitated credentialing of practitioners.

EDUCATION

De Paul University, Chicago, IL - Bachelor of Science in Marketing/Finance

●

Certified Associate in Project Management

●

Contact this candidate